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English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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The shopping was easy, it was delivered promptly and the product was beautiful
Very helpful and packaged goods properly
Thank you
Good price, free shipping at low price point, fast delivery
They kept me updated on my order and it arrived in perfect condition.
The items arrived in a speedy manner. All the teas tasted good. Thank you for the order.
Easy shopping experience, wish they had Weetabix though. Thank you!
My husband only drinks decaf tea and it is hard to find in our area, except for herbal teas. English Tea Store has a great selection every time I shop.
I have been ordering from English Tea Store for several years. They always have a good selection of teas, both in bags and loose.
My order couldn't be dispatched as the zip code was automatically changed when I entered the shipping address. My bad that I didn't check again but who would expect this to happen? I addressed customer service and they simply said they had delivered to the address given and that I had to contact the shipper. No way to get anyone on the phone/chat at UPS, only very useless AI. So I have spent $ 56 for nothing but hazzle. Very disappointing, first and last order.
Dear Gisela, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Great and speedy service. I found exactly what I wanted and have been needed.
I ordered a couple of different kinds of tea and some cookies. I will order from this store again.
The website was easy to navigate. The ordering process was easy to follow. The product was delivered in a timely fashion. Sorry to give only 3 stars, but I was disappointed in the flavor of the tea.
Dear Pam, Thank you for your great review! We appreciate you taking the time to share your experience with us. We’d like to invite you to save 15% OFF our Featured Teas here https://www.englishteastore.com/teas-of-the-month.html.
Hard to find this tea and so glad it is free shipping and stateside!
This Cream Earl Grey is amazing. After having similar tea at a castle in Co Springs I decided I had to get some for more frequent enjoyment. The castle gift shop was sold out so I hunted online and found the English Tea Store. I tried a sample and was thrilled that I had found a tea seemingly identical to the Cream Earl Grey I enjoyed at the castle. It is delicious and soothing and the fragrance is wonderful! Thank you so much!
I have been hunting for Cream Earl Grey tea that is similar to one I fell in love with. This is the closest I have gotten to replacing it. Thank you! Delicious!
My order was correct and quick. I was notified every step of the way.
I always find interesting variety of teas, china and English Food and treats that I don't find in my local stores.
Loved the sample sale recently - found some new favorites!
Nice efficient web design - easy to find what I needed and check out.
I ordered Make Mine A Builder's Tea from this site previously.
Last time, everything was fine.
This time, I brewed a cup, and it was not the same flavor as every other time I have had this same
Flavor as every other time I have had this tea.
Aside from no wrapping on the outside of the box, I noticed the box had other changes to the labeling.
This is not the same product I have been buying.
You should warn people about this when they reorder, that the product may be different in some way, even of lesser quality.
I had no way of knowing this before I ordered.
I had a similar problem when I ordered Scottish Blend Tea. The amount of tea in the bags was less, and I wasted my money on weak, flavorless tea.
This new iteration of Make Mine A Builder's does not taste the same as the old, and it doesn't even taste good.
Dear Barbara, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
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Dear Mary, We deeply apologize for the issue. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!