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English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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Great sweets from england and i am also a big dinky toys fanatic collector
I looked on many sites for Christmas poppers and these were the best
Disappointed that the package came damaged inside and out
Quick and proper notifications regarding order and shipping. Fast shipping. Excellent packaging.
I ordered the cobalt blue, changed our mind called back to change it to brown, she said I called just in time and she successfully changer it to brown. We received the blue anyway.
Dear Thomas, we apologize that this product does not meet your expectations. We will share this information with our team and invite you to review our return policy https://www.englishteastore.com/return-policy.html. Thank you for shopping with us, we appreciate your comments as it helps us do better.
You give me a 3-day window for delivery when I purchase but it actually is over a week for delivery.
Why?
Dear Kraig, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at [email protected] and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
I thought Twinings had a Lapsang Souchong in bags?
Easy, user-friendly interface. Enjoy being able to find food that I used to enjoy: and it is always in great condition.
I loved how the teas came in neat little packages. It made it feel like I was getting good quality products. They taste amazing and I will definitely shop here again.
So glad I made the decision to buy tea from here. All great tasting and I get to see all these amazing tea sets. Might get one at some point.
English Tea Store seems to be our only place to find some of our favorite teas, so it is disappointing to find some of those not always available, such as Twinings BlackCurrent Breeze and Prince of Wales teas.
We appreciate your review and comments Tobi! We’d like to invite you to check out more of our product selection, we work hard to deliver great products at low prices for our customers - https://www.englishteastore.com/teasets.html
Thank you for again stocking Twinings Prince of Wales teabags
Package came quickly. The cakes were fresh and delicious.
Easy website to navigate, quick service, fast shipping, and at the best prices; What's not to like?
Good selection and nice to work with
I also like that they follow up to make sure you got your order
Website was easy to navigate with a good selection. Delivery was prompt. Only thing--it shows up as OnlineStoresPA on my CC, so was a bit confused.
Never again, unless you want to pay for damaged, old, rancid goods, then don't purchase from here. Wish it would've been better but wasn't
Dear Holly, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Website was easy to navigate and they had a good selection of tea. I like to have the sample sizes so I could try them first.
Excellent experience shopping online at your web page, tremendous product (fudge)
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Susan, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!