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English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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It was very easy to order this tea,especially since I was having a very hard time finding it locally.
It is very special tea,at a great price,and I can't imagine living without it.
Taylors of Harrogate sells the best Scottish Breakfast tea. I would definitely recommend to drink this brand and flavor of tea every morning and every night. The tea is fantastic! :)
The cost seemed high to me but I am a sincere fan of Mim Estate and was excited to find it. I thought it sounded expensive but then it arrived and was way more tea than I expected, It was a very satisfying experience. The delivery took longer than I would like but my over all appraisal is that it was a good experience and good value and I will shop here again.
I ordered some lapsang suchong teabags. Amazon's price had gone up a lot and I got a good deal and good service here.
Easy to order. Nice set. Only issue was whoever delivered did not care that the order was fragile. The box was not in good shape, but fortunately the product was not broken.
I emailed to let them know about the Decaf Ty-Phoo tea. Only a computer response saying someone will be contacting me. I wrote again, this time credit was given for the 3 boxes, still no human communication. I wanted to let them know about the counterfeit tea, it happened about 4 years ago also. I was disappointed in lack of interest.
I ordered several different teas. The order was delivered quickly.
I went to purchase loose leaf teas and it was easy to find what I wanted and easy to order.
So far so good! I haven't had time to try these out. They look great. Maybe next week
Thanks
Received on time and well packaged. I am overall satisfied with my order
The whole process purchasing this teapot went very smooth. The teapot arrived in good time and was in perfect condition!
Easy to use website, love the England made teapots
It's nice to have specialty items at my finger tips.
I can always find my Yorkshire tea on your website. It is quick and easy to purchase.
A wonderful variety of teas to choose from and easy to place the order.
Easy ordering as usual. The teas are wonderful. I particularly like that I can get tea bags. It is much more convenient when I travel.
I can always count on receiving my order not long after being placed. The shortbread cookies are amazing.
Very good fast delivery! Very yummy tea! Not really sure what to put after that I kind of summed up my experience. Now I'm just running stuff to take up characters
Quick and straightforward! I was slightly dreading the site updates--I usually wish that sites I've gotten used to would just *leave things alone*--but these haven't caused any snags or hassles, and the search function is even better than before.
I love English Tea Store! I regularly restock several go-to items (particularly the Irish Breakfast Decaf tea and McVitie's digestives) from ETS. My only issue--and this shipment is the first time I've ever had it happen--is that the packaging on the big back of tea was punctured during the packing process, so some of the tea leaked out into the box. Aside from that minor issue, ETS is always 5/5.
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tamara, We deeply apologize for the delay in our Customer Service communications. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!