On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The service was good and delivered in a short amount of time. Quality was very good. Only problem was a broken tea warmer. Still waiting to hear from the company on how they are going to take care of the problem. All in all I am very satisfied with my order.
I am in love with this tea shop! I work in a tea shop and I am always looking for amazing new teas to try from around the world. This is my first tea set and I cannot wait to purchase more in the future! Thank you! Amazing selection, beautiful accessories, decent prices, great shipping! My teapot lid broke in transit but that's okay, I contacted support and I know they'll resend it exchange for me. Everything else is perfect and don't worry about the teapot lid, it happens, and I'm still very satisfied with my order!
I AM VERY HAPPY TO ORDER THE IRISH TEA THANK YOU alzo it was for pur Knights of Columbus council Olympia 394 for our 125 Annv Gala
Has a good selection in stock and the added value of bulk discounts when ordering is a bonus!
Prompt delivery, clear email communications during the entire process
Great spread of items. 1 item on backstock, 1 item cancelled, 1 item expired/opened. Other 30 some items great. English pin was backstock, jammy dodgers were cancelled, and jelly babies were expired or opened because they were powder.
Ordering was easy, and the teapot arrived in a timely manner, well packed. I've been enjoying it immensely.
Excellent price and easy to place an order. Free shipping is a plus!
Availability of product at a great price
English Tea Store sells authentic English foods and is very easy to find your way around. It is easy to order from too
I have purchased many tea things over the years from the English Tea Store. A couple of my favourites are the teapot warmers and the tea balls. I have about a dozen warmers in many colours and tea balls in all sizes.
Ordered some favorite foods/drink online and received everything in good condition and in good time. Would order again.
I have a collection of tea for one and tea pots. I enjoy adding to my collection.
Yes I received my order and it was correct and received in a timely manner.
Your website is very easy to navigate, had the tea I was searching for, Scottish Breakfast from Taylor's of Harrogate at a good price.
English tea Store is very communicative, which I find refreshing. I was kept up to date about my shipment from ordering to delivery.
I highly recommend this company.
Wide selection of teas and snacks. Easy to navigate and order. Reasonable pricing.
I enjoy the variety of teas offered and found the delivery to be quick, all at reasonable prices.
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Tea Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Carolin, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!