On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I enjoyed browsing through the website. Can't wait to try to tea I purchased!
Found what we wanted- simple to replenish our favorites
As they say, "The way to a man's heart is through his stomach", and what better way to beat the cost of airfare, than to return to the U.K. Via one's tastebuds, and the English Tea Store certainly casts open the portal! Teas, biscuits (many of which would be nearly impossible to find otherwise in the U.S.), sweets, marmalade, jams, sauces... and which I fondly recall from my student days decades ago. Thank goodness for a way to taste it all again!. Now, if only the English Tea Store could add the U.K.'s beer to the inventory...
The tea arrived on time and I enjoyed my first cup that afternoon.
Service was fine. But it seems in the past you had a better choice of gift baskets. I was looking for all decaf and/or all herbal baskets. But even your wellness basket included caffinated black tea.
I was not aware of these Honey Sticks. Really is nice with my Tea
We first had this tea at the Empress Hotel in Victoria BC. We were thrilled to find it online in the English Tea Store and it tastes the same!
Easy shopping, lots of wishing. Great products to look at.
Easy site to find what I needed and easy to check out.
Always pleased with these products, always speedy delivery, am always impressed with their quality and products.
The discount coupon did not work.
Very happy with the tea chest, but disappointed that the coupon did not work.
English Tea Store's website is very easy to navigate and is loaded with hard-to-find-elsewhere products. We are repeat customers and have had easy past experiences with purchases - this time was no exception!
Ordered for my aunt and she loved them. I will use y'all again to bring more gifts over from UK.
There is a nice selection to choose from and the prices are reasonable.
Overall the tea shop does a wonderful job, products good, delivery on time, well packed.
See above
Not authentic items. Teapot made in China which is needed for a British bridal shower.
Dear Esther, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Easy navigation, wonderful choices for tea.
The English Tea Store is my GO-TO online shop for the childhood treats my husband craves. Teas, candies, sauces...all the good stuff.
ETS is my go to shop for all the tasties I can't regularly find at my local market. Teas, biscuits, chocolates…Chef's kiss!
They have a nice selection of items that are out of stock elsewhere.
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!