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English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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I like that the teas have a description but sometimes I wish there was more details. A section that recommends other teas if you like a certain other tea would be amazing, too.
It was well organized by type and pattern. The descriptions are clear and concise.
Perhaps a little too sweet, but the ginger is thick and delicious
Excellent. I got the merchandize in short time. Quality of the merchandize is excellent.
Had exactly what I was looking for and at reasonable prices. Order arrived ahead of schedule.
Haven't had a chance to try anything yet, but I'm sure it will be good.
Love the Buckingham Palace Garden Party blend! Always have gotten excellent tea & excellent customer service with the English Tea Store.
Excellent products! Excellent customer service. Speedy delivery. My source for all yummy things English.
Was able to place a bulk order for my job with ease and will be ordering again
Very good, tangy with a satisfying crunch, retained a pleasing color
Everything came on time and well packed. Great service!
Not my first time here, will not be my last! This is my go to shop for tea!
I really appreciate the fact that the English Tea Store carries all of these products; the quality is so much better than US versions of these chocolates. Will definitely order again!
The products are great--a nice selection of quality jams and marmalades, at prices that are often better than the local supermarket. The shipping is not so great: this is the second shipment that has arrived with jars battered and leaking due to chaotic packing. The jars are nicely encased in bubble-wrap, but are jumbled in the box so that they bump lids and leak.
Always come back for the great selection of jams and marmalades!
When I browse the website, I never know what to buy first because I'm so excited. This is my second order so far and there will be many more to come. Very satisfied with the packaging. Everything goes very well at the store.
Tea's are very good! Cannot get them in the regular stores.
Every order from the English tea store is a delight. Excellent quality and fast, accurate service.
Excellent selection of products. Easy to shop on the website.
The items arrived quickly and in good condition. I ordered tea pot warmers and raspberry tea. All good.
Very well packaged which is important for a breakable item.
Was delighted to get my tea and candies.
The teas were exceptional!
I have always had good experiences with each of my orders
I really liked all I have bought so far
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Michael, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!