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English Tea Store

4.6

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English Tea Store Reviews Summary

The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
337
value
103
shipping
106
quality
104
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23,171 reviews

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California
1 review
0 helpful votes
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Web site is easy to use.

My order arrived in a timely manner & was complete.

Date of experience: May 5, 2024
Georgia
1 review
0 helpful votes
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Consistently happy customer
May 15, 2024
Updated review

When researching a replacement for my former go-to tea source a few years ago, English Tea Store stood out as a winner with a combination of wide variety of choices and sizes (I can buy bulk 1lb and 5lb of loose leaf tea here!) at a cost-competitive price. These factors were especially important as I drink a large volume of tea on a daily basis. Ordering has always been relatively easy, I can "re-order" quickly based on past orders, and yet also can try sample sizes of new items when I want to. I can often find a coupon code or sale offer so I feel like I'm getting value. Used to have challenges with delayed shipping - I learned to plan a few weeks in advance of running out of my supply! But that seems to have been resolved in the past year or so, I now consistently receive my orders within just a few days.

Date of experience: May 5, 2024

I've ordered from ETS for several years and always...
February 28, 2022
Previous review

I've ordered from ETS for several years and always receive great quality tea, well packaged and timely. The website has been easy to use and find what I'm looking for, and I appreciate being able to order sample sizes before making a bigger commitment.

Date of experience: January 29, 2022
Ohio
2 reviews
0 helpful votes
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Great selection
May 14, 2024
Updated review

Wonderful products, haven't tried them all yet but price is very economical, lots of different flavors and shipping/packaging was great.

Date of experience: May 4, 2024

Economical
May 23, 2023
Previous review

Great selection, quality teas, packaged very nice. Cost much less than other sites I checked. Would recommend this site.

Date of experience: April 23, 2023
California
1 review
0 helpful votes
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A
May 14, 2024

Good experience. No problems navigating the website

Date of experience: May 3, 2024
Louisiana
1 review
0 helpful votes
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Excellent Service and Products
May 13, 2024

I have always had good experiences with the English Tea Store. I have ordered from them many times and have always gotten good value, quick delivery, and everything has always been received in excellent condition.

Date of experience: May 3, 2024
California
1 review
0 helpful votes
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Perfect!
May 13, 2024

I love all teas I have ordered this time! Thank You!

Date of experience: May 3, 2024
Massachusetts
1 review
0 helpful votes
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Holiday spice tea
May 11, 2024

My favorite tea! Just love it! Tea doesn't become too strong if it remains in cup longer.

Date of experience: May 1, 2024
Georgia
1 review
0 helpful votes
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So Glad I Found You
May 11, 2024
Updated review

I love the English Tea Store. Wonderful selection! Your own teas that I've tried have been delicious. Very happy with every purchase I've made.

Date of experience: April 30, 2024

Excellent
January 11, 2024
Previous review

I love shopping this site! Fabulous selection & I'm always pleased with my orders.

Date of experience: January 3, 2024
Hawaii
2 reviews
0 helpful votes
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Easy to order.
May 9, 2024
Updated review

Easy to find and order what I want. Reasonable price and shipping cost.

Date of experience: April 28, 2024

Good experience but after inputting my credit card...
March 23, 2024
Previous review

Good experience but after inputting my credit card information I entered the promo code which then erased all the billing info which I had to re enter. Perhaps that could be improved?

Date of experience: March 13, 2024
Georgia
1 review
0 helpful votes
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Easy to order.
May 8, 2024

Was quick and easy to order and product was delivered on time and product was exactly how it was advertised.

Date of experience: April 27, 2024
Indiana
1 review
0 helpful votes
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Complicated
May 8, 2024

Harder than it needed to be. Every time you guys improve something it becomes more obscure.

Date of experience: April 27, 2024
Jacob Y. — English Tea Store Rep
over a year old

Dear Mike, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!

Pennsylvania
1 review
0 helpful votes
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Good service
May 7, 2024

I had no issues with this company. The items came in a timely fashion and the price was good. I would buy from them again.

Date of experience: April 27, 2024
New Jersey
1 review
0 helpful votes
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Awesome!
May 7, 2024

Absolutely lovely! Keep on making delicious choices

Date of experience: April 26, 2024
Texas
1 review
0 helpful votes
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They are an excellent variety and the shipping was immediate and the back order got here shortly after

Date of experience: April 26, 2024
South Carolina
1 review
0 helpful votes
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No title
May 7, 2024

Very easy to use nothing mroe needs to be added and it should not need more

Date of experience: April 26, 2024
Alabama
1 review
0 helpful votes
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I love the way this tea smells and tastes.
May 7, 2024
Updated review

Love your tea. I was given a bag of holiday spice teas as a gift and fell in love with it. My husband and I celebrated King Charles's coronation with homemade orange cream scones and this tea, and we had a festive time.

Date of experience: April 25, 2024
Jacob Y. — English Tea Store Rep
over a year old

Thanks for the awesome review, Doris G! We work hard to meet expectations and we’re happy to hear we hit the mark for you. We appreciate you taking the time to share your experience with us.


Love your tea
April 22, 2024
Previous review

Love your tea.

Date of experience: April 11, 2024
Idaho
1 review
0 helpful votes
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Market Fresh!
May 7, 2024
Updated review

It is! Market Fresh. Unusual combo of great flavors. Very pretty and customers are flocking to try it.

Date of experience: April 25, 2024

Good value
March 11, 2024
Previous review

Nice products & good prices. Always appreciate English Tea Store.

Date of experience: March 1, 2024
California
1 review
0 helpful votes
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Thanks
May 7, 2024
Updated review

Love your store and products. Have purchased many great gifts for the tea lovers in my life. Thanks!

Date of experience: April 25, 2024

Thanks for a great product!
November 8, 2023
Previous review

Thanks for a great product!

Date of experience: November 1, 2023
Pennsylvania
1 review
0 helpful votes
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Great, hard to find products!
May 7, 2024

Finally found the great HP Sauce! Easy to search the website. Great selection of products. Good product descriptions.

Date of experience: April 25, 2024
Alabama
1 review
0 helpful votes
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Fast and Easy
May 7, 2024

The overall order process was simple and fast. The website is easily laid out in a easy to read manner.

Date of experience: April 25, 2024

From the business

English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.


englishteastore.com
New Stanton, Pennsylvania, United States