On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Web site is easy to use.
My order arrived in a timely manner & was complete.
When researching a replacement for my former go-to tea source a few years ago, English Tea Store stood out as a winner with a combination of wide variety of choices and sizes (I can buy bulk 1lb and 5lb of loose leaf tea here!) at a cost-competitive price. These factors were especially important as I drink a large volume of tea on a daily basis. Ordering has always been relatively easy, I can "re-order" quickly based on past orders, and yet also can try sample sizes of new items when I want to. I can often find a coupon code or sale offer so I feel like I'm getting value. Used to have challenges with delayed shipping - I learned to plan a few weeks in advance of running out of my supply! But that seems to have been resolved in the past year or so, I now consistently receive my orders within just a few days.
I've ordered from ETS for several years and always receive great quality tea, well packaged and timely. The website has been easy to use and find what I'm looking for, and I appreciate being able to order sample sizes before making a bigger commitment.
Wonderful products, haven't tried them all yet but price is very economical, lots of different flavors and shipping/packaging was great.
Great selection, quality teas, packaged very nice. Cost much less than other sites I checked. Would recommend this site.
I have always had good experiences with the English Tea Store. I have ordered from them many times and have always gotten good value, quick delivery, and everything has always been received in excellent condition.
My favorite tea! Just love it! Tea doesn't become too strong if it remains in cup longer.
I love the English Tea Store. Wonderful selection! Your own teas that I've tried have been delicious. Very happy with every purchase I've made.
I love shopping this site! Fabulous selection & I'm always pleased with my orders.
Easy to find and order what I want. Reasonable price and shipping cost.
Good experience but after inputting my credit card information I entered the promo code which then erased all the billing info which I had to re enter. Perhaps that could be improved?
Was quick and easy to order and product was delivered on time and product was exactly how it was advertised.
Harder than it needed to be. Every time you guys improve something it becomes more obscure.
I had no issues with this company. The items came in a timely fashion and the price was good. I would buy from them again.
They are an excellent variety and the shipping was immediate and the back order got here shortly after
Love your tea. I was given a bag of holiday spice teas as a gift and fell in love with it. My husband and I celebrated King Charles's coronation with homemade orange cream scones and this tea, and we had a festive time.
Thanks for the awesome review, Doris G! We work hard to meet expectations and we’re happy to hear we hit the mark for you. We appreciate you taking the time to share your experience with us.
It is! Market Fresh. Unusual combo of great flavors. Very pretty and customers are flocking to try it.
Nice products & good prices. Always appreciate English Tea Store.
Love your store and products. Have purchased many great gifts for the tea lovers in my life. Thanks!
Finally found the great HP Sauce! Easy to search the website. Great selection of products. Good product descriptions.
The overall order process was simple and fast. The website is easily laid out in a easy to read manner.
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Tea Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mike, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!