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English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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I love these they really stand out to me among all candies
Better than Amazon! With Amazon, you don't know what you're getting not the condition of the package upon arrival.
The experience was great. I will definitely be using this site again for my next orders.
Very nice to have something soo cute
So fast in coming
Fun to have tea with a friend
Quick an easy to order. Can't wait to make my daughters baby shower favors!
ETS has always been a pleasure to do business with. If there is ever a problem or issue, they are quick to solve it.
I purchased Yorkshire Black tea bags and English Breakfast Blend No 2loose leaf tea, as well as a Cobalt Betty 2 cup teapot. I am very satisfied with my purchases!
Too expensive. When I ordered I thought it was on sale for 1/2 price, because it was listed in the sale items. Is this a bait and switch scam
Ordering was so easy. If only I'd found you years ago.
But satisfied with the product. The product is more like a "second" as it has imperfections in the steel. For the defect I would have expected a lower price. The shipping was a couple dollars more than it should have been but I think usps is gouging all of us on small light boxes these days. Overall my rating is 2.5 but I rounded up.
Hello, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I love the selection of the jams/jellies/mustards and will order again.
I've ordered 3 times from here. The first time was terrific. The digestives were packaged in a box inside another box. The second time the digestives weren't packaged the same way and a number of them were all smashed up (crumbs). The third time sadly was the same as the second, crumbs. Very disappointed.
Dear Tiffany, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Unhappy with one product, customer service didn't respond
Dear Stanley, We deeply apologize for the delay in our Customer Service communications. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Took 3 weeks to receive the tea. The package was almost destroyed.
Dear Charles, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I would prefer to have Apple pay option and the coupon input was easily missed at checkout. The pot is adorable and has great color.
I wanted to cancel this order an hour after I bought it and the whiole company was closed for vacation. When they returned they didn't care. Wanted me to pay return shipping and pay $8 return fee.
Dear Gail, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
The organic tea I received is excellent. The only issue was that it took them about a week to ship it and then the awful UPS shipping service took another two weeks. Worse yet, UPS kept sending me notices saying my tea would be arriving, and day after day it did not. The site would update saying the next day. But eventually it arrived, and it's awesome.
I was glad to find my favorite tea and it was easy to purchase it here.
It was good, and I added it to other English teas I've bought recently.
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Reyne, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!