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English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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This has everything I need. Things that I grew up eating, knowing and it is the perfect site for me to go to when I feel nostalgic.
Customer Service was a great help - at first it was thought to be on backorder, but then they sent a package out and got it to us quickly. They kept us informed via email on its progress - Thank you!
Price, selection, web experience, and shipping time are all exceptional.
Lovely selection of tea's. One stop shopping for everything Tea. Try something new it's all good!
Love shopping at the English Tea Store. Fun to see what's out there I don't see in the stores.
The English Tea store has an easy to use web site. They provide outstanding customer service and offer an interesting and huge supply of everything you need from tea to snacks.
A great site to go to if you want all those things you miss from England.
Even the large ice packs are smaller than you might think. Double or even triple what you think you need.
Happy to deal with this store and glad to see the variety of English goods.
Thought I had ordered the larger bags, turned out it was the individual bags. Will have to pay better attention next time...love the Yorkshire gold. Thanks
Being in the US makes it difficult to have the same tea experience I would enjoy in England. I love having the easy accessibility through this store.
I am glad I could find the tea items online. You are kidding! You only let me out of your survey if I will use 50 characters? Well, here you are, then!
Love the history on the site - learned a lot about PG Tips and tea in general! I got confused as to which tea bag is the most desirable - pyramid or flat. The linked video touts the pyramid bags, and when I ordered thought that's what I would receive. When I didn't I reached out to customer service and was sent the sentence from the site saying the flat bags are the latest and best, which experience has confirmed.
Love the history on the site - learned a lot about PG Tips and tea ion general!
First time using ETS and everything went smoothly. Decent price and the tea arrived when they said it would. It's not so easy to get good tea where I live. These septics wouldn't know a good brew if it bit them in the a** so now I know exactly where to go. Cheers and put the kettle on!
Easy ordering. Less expensive than Amazon. Many choices available.
I loved the pot, but it was useless as the finial had been broken off the lid, leaving a large hole. The pictures I took of the pot, lid, and packing are too big for your format here.
The site was so easy to navigate and everything is very clear as to sizes, amounts, etc. We look forward to shopping here frequently for holidays!
The cooler bag could not help the chocolate from getting a bit soft. But it was HOT. Still tastes good though after refrigerating!
Great product, and i will be going back and browsing to buy more Brit goodies.
Love the Tea Store. Great packaging. Quick delivery and great selection
Quick delivery, great service. Order came quick and everything is good.
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Marianne, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!