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English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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Fast shipping, well packaged. Excellent! Item exactly as advertised.
Someone REALLY needs to review the packaging of china for shipment. The boxes used are far too flimsy, resulting in delays getting an intact product.
Love their selection of products. Reasonable prices and fast delivery.
Interesting and unique products. The product was delivered in a timely manner. The jellies are of a good quality
I contacted a Service Rep and placed my order. The Rep was was friendly and answered all my questions regarding the product and shipment. The delivery was easy to track.
The Follain jams were exceptional. I gave some jams to my friends and they loved them. I orderd from English Tea Store previously and am a happy customer. Highly recommend.
Item just as described. Very speedy delivery.
Very happy with my purchase.
All my purchases have been satisfactory. Delivery is quick and fragile packages are well wrapped.
Hard to find loose tea where I live now. Easy to find what I wanted. Great selection!
Very pleased with quality of product. It came packaged very well. Thanks!
When I saw Chester, I had to have him. My kitchen is black, white and red. The old cabinets are white. I painted black cats with red hearts on the door corners some years ago. So, Chester moved in and fits quite nicely.
I was very happy with everything until this was made mandatory. Next time I won't do ratings.
Great selection, great website to shop from. Easy to order from and timely delivery!
No thank you. That's why I didn't answer the first time. I like the tea tho
As an American living in the US and a English style tea lover, I am so glad I found this website. Everything arrived promptly and in perfect condition at my doorstep.
It taste different not as full body. What happened to the triangle bags?
I've been buying from ETS for many years and have always had great service with the best quality products.
Good except for the submit button won't activate.
It is nice to be able to get these excellent teas...looking forward to more orders
Wonderful variety of products, well-packed for shipping. Thank you!
Excellent Service! Amazing Tea! I love your tea! Excellent customer service!
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Elizabeth, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience.