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English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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Fantastic hot or cold, wonderful flavor and no bad aftertaste. Our favorite!
Love these products and website is friendly.
Excellent service and excellent product quality. Very satisfied with both.
Rich and full-bodied treats! These teas stand up well to being served iced.
My local grocery has stopped carrying PG tips and I have convinced my friends it is the best black tea so I want to give each of my card playing friends their own box. I have been a customer of your company for a while
Browsing is easy, and a simple one word search gave me all the options I was looking for.
Love crunchie! Can't wait to get more! I miss these English treats.
I've always enjoyed shopping at the English Tea Store for bone china tea wear and Brit foods. Great quality.
Much easier than before. Like the free shipping for purchase over $25!
Good quality products, good service, prompt delivery, easy website.
Easy to use site, always satisfied. Good quick service.
So far so good. This is a gift present for a special friend. I do need to find matching cups and saucers as it appears you are out of stock! Thank You!
This was a birthday gift for my granddaughter. The gift was delivered directly to her (I have not seen it). She absolutely loved the tea chest!,
We're huge fans of Mrs. Tilly's fudge. It was produced for the 2023 holiday season with an expiration date of September 2024. The taste and texture has degraded. I'm not sure why it hasn't gone on clearance with it's lesser than 100% quality.
My experience with the online purchasing was fine. The English Breakfast tea itself lacked body.
The teapot came quickly and was packaged nicely in cardboard. No plastic, thank you very much!
Shipped quickly, no real complaints other than I bought some tea on sale, and I guess it was discounted because the best buy date was 2 months ago. Prob would not have bought otherwise.
I have the option to buy my decaf English Breakfast tea by the 1 lb package, which works well for us, as well as being a decent deal. Fast shipping as well. Never a problem.
Love that there is a loose leaf decaf that tastes decent!
Great experience, quick delivery, I will definitely be back.
I placed and order and received it damaged. I emailed them right away and they replaced all the damaged product at no extra charge to me.
I would purchase again. Thank you very much! I love clotted cream.
There are a lot of interesting products. My order was delivered on time and the products were great!. I will order here again.
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Suzanne, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!