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The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
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Very easy to order five jars of the wonderful Ballymaloe Tomato Relish - a favorite of my husband's!
I was able to find what I wanted in addition to unexpected items, and they were shipped safely and arrived by the estimated delivery date.
Great experience beginning to end and would order from this site again.
Information about teas was easy to obtain and the timely arrival and quality of the products was excellent.
Love their hard to find products. I am very happy to find this webstore.
It was so easy to find the items I was looking for with the multiple filters, and to discover new items too.
Love the Scottish Breakfast Tea. Drink it every morning with toast and jam!
I was recently in Ireland, and you had the preserves I tried there.
Purchasing from website was straightforward. Delivery time was a little longer than I would have liked. However, it was a very good experience purchasing from this vendor. Am satisfied, will probably shop here again.
I didn't realise the range of English products you carry. Good to know. Thank you.
Quality experience. Zero hassle. Easy tracking. Delivered in a timely manner
So glad I found your website. I love the selection of teaware and variety of teas you offer. Thank you!I
Terrific. No issues. No problems. No delays. Arrived in a very timely manner.
Great store. Love ordering from them on a regular basis. Good prices.
Love your store, I am frequent buyer.
The teapot was a gift from my mother. My fiancé and I love it! We have recently become tea drinkers, and my mother noted that the Brown Betty is the only teapot worthy!
The package should stay that it's parishable food, it was left outside in the heat. Great product delivery vey quick
Amazing. Chocolate came perfectly packaged with cold packs so chocolate was not melted great experience. I hope they bring the dark chocolate back in stock soon.
Loved all the products. I was worried initially that the items wouldn't travel well or possibly melt but it arrived in great condition.
Answer: Definitely legit! I have purchased tea, English treats, teapots and teacups, and been very satisfied with all my purchases.
Answer: I bought the ETS brand and was surprised it had a black pepper taste, not sweet and spicy like every other chai I've ever had. I reported this to customer service and got NO REPLY. Very disappointed in their product and customer support.
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.

