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English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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Items available that I could not find in local stores. Website easy to navigate.
Aways a great experience never a problem. Always find what i need at a great price.
All the chocolates arrived melted. This will be my last order from the English Tea Store. Thank you.
I ordered so many beautiful gifts to give to family. I ordered so many rice pudding and custard. All my cans were smashed. All my chocolates were melted. It was horrible, but I was fully refunded thank God.
Hello, The ordering and shipping were easy. There were mutliple options to pay, which was convenient. And the order arrived in no time. It is strong and malty black tea that is quite tasty. My coworkers also agree.
I love tea, and PG Tips is my favorite. My tea arrived in a timely fashion and was perfect as usual!
The clotted cream was delivered to my house but just left on the floor outside my front door in 100 deg Fahrenheit heat - I as not happy about that! I was actually in the house but I was ad not contacted - the cream was discoloured, runny and wam so I believe there should be some changes made with delivery!
Dear Diane, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I love the products they carry and was extremely excited to give some traditional British snacks a try. I enjoyed the products that arrived intact but definitely had some issues with products melting and arriving spoiled because they got too hot in the mail.
Simple! And fast. Well packed, excellent products, Waiting fo4 response with regards to wrappers for. Nestles " Quality Street" chocolates Christmas Catalog.
There seemed to be a ver6 short supply of qualify items. AND I did not like the paper wrappers on my "Quality Street ".by Nestles! I was so glad that I did not send any to friends and family.
I ordered online, product was delivered in a timely manner. It was packaged well and arrived undamaged.
They make shopping on their site so easy. I enjoy going on their site and getting what I want.
Everything went well from the time I ordered until the time I received my order.
My experience was good. Thank you, thank you, thank you very, very, very much.
Terrific. Would order again. Safely shipped and arrived intact.
Excellent customer service. There was an out of stock which was handled well.
Satisfied overall. Would recommend English Tea Store to friends and family.
Happy with delivery speed of order. Only drawback was boiled sweets got a little sticky in the bag but that could have been due to 90-degree-plus temps during delivery.
Easy process, everything was perfect. Packaging was great. Arrived in perfect condition and in a timely manner.
Package arrived safely and on time. Everything great. Thank you.
I wanted loose tea not bags but got the bags because there was no option for loose tea. Glad they still had something in stock.
Dear Mike, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I love the ease of ordering and how the tea tastes
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Courtney, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!