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English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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I ordered different items to get an idea for a Christmas order. Most of the items are very good. So I will be ordering again!
Great first experience with your company. My order shipped quickly with no issues.
I usually bake from scratch, but this Irish Scone mixture is easy and needs a little prep. They are delicious with jam and whipped cream.
The shopping experience is easy to navigate, though shipping took longer than I had hoped.
It is not Earl Grey tea! It is not tasty at all. Tea bags also not good, when you are buying, you assume it is standard tea bags, but in reality, it is not
Everything edible melted during transit, unhappy with the shipping
Dear Jessica, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Great tea is available any time I want it, with fast delivery. Lots of varieties to choose from too.
Quick & easy, and everything I want is here!
My Cobalt Betty Teapot came in packaging that protected it. We enjoy using our new teapot.
This set was perfect for a church tea party. I love the pink roses with the silver trim. I wish the tea pot held 6 cups of water instead of 4 but it worked out. Easy to order and fast to ship.
Easy to order. The tea came in a sealable ziplock bag and has a lovely, mild flavor. Will be ordering again from them.
I've been burned before looking for authentic British products and have learned to take a deep dive into the websites to determine the history and addresses of the companies to ensure that I'm looking at truly British products rather than "knock-offs" from other countries. These are shipped from America, but are the real deal.
The shipping was fast. All was packaged safely and arrived in solid condition. Easy to shop and filter through the items.
A very nice tea. Better without any dairy to appreciate its fine flavor of both green and black leaves."
Shopping was very easy and the shipping is fast. Great selection of teas.
Good good good! I will be doing business with you folks again,,,
Very carefully boxed, tastes great will order more later on, thank you
Thanks for the awesome review, David! We work hard to meet expectations and we’re happy to hear we hit the mark for you. Have you heard of our Tea of the Month Club? It’s a great way to try a variety of our products for a very low price and we always include a free gift every month! You can check it out here, https://www.englishteastore.com/subscriptions.html
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Galina, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!