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English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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I placed an order to use as favors. Several items were damaged in shipping and the exceptional customer service resolved the issue immediately.
Easy to order, item arrived quickly and was just was pictured.
Long time in transit but worth the wait! The shipment seems to take an exorbitant amount of time en route.
It's just that "computer ordering" is always a bit different, company to company, and there's often a glitch or two which arises. Nothing serious!
First time customer on this site. It was a great experience.
This purchase was a birthday gift for a family member. She is very pleased with her tea!
My students loved it. They could totally see why Edmund wanted to eat more and more!
Pretty teapot, heavy enough to keep the tea warm. Color matched the online item very well
I order my tea every few months and have never had any issues with ordering or shipping
Very organized website, user friendly. Have not tried everything yet but what I have is really good. I especially love the tea. Delivery was very quick and everything was very well packed. Will definitely be ordering from again.
Very satisfied, Items were packaged very well and shipped right away!
Even with an freeze bag the chocolate was melted.
I did squeeze it out and it was delicious but very messy.
Dear Cheryl, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I've ordered this tea in the past from a different company for medical reasons. Your price and the taste of your tea is by far the best that we have had and I will continue ordering from you.
I love these cookies. They are the best cookies. I need to say in 50 characters that these cookies are great.
I have ordered from The English Tea Store several times and I've never been disappointed. The way the products are explained in detail help a great deal. I will keep coming back to make my tea orders from The English Tea Store.
Haven't had time to try the tea yet so I don't know what to think about the tea.
Timely and as anticipated as always. Love your tea products!
Easy on line site to work with. Speedy delivery.and secure packaging
Excellent products. I am putting together small gift baskets and these are the
Perfect items for my project. Will be ordering again soon for Christmas presents.
Lovely selection of British Teas, Food and other items. Great quality, pricing and all very fresh.
Excellent site - great variety - great prices! Would be nice if you could add the Primula Cheese Spread Tubes to the selection, brings back very fond memories!
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valerie, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!