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English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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Enjoyed the tea. I have enjoyed all my tea from the English Tea Shop
As a verified tea snob I can give this tea a thumbs up. Great flavor!
As a known "tea snob", I buy my tea that is exclusively from England. After traveling there many times for long periods, the tea there is to my liking so much better than our own brands. Once I discovered this site, I can now order all the English teas I want. I always have several different kinds on hand.
I liked the selection of products on the website, but my items came damaged. The items came smashed, and leaking. Nothing too severe but it is unappealing to eat.
First time buyer. Very pleased. High quality tea. Will buy again.
Very straightforward and efficient from ordering to delivery with plenty of updates advising me of the progress! Very successful experience! Thank you English Tea Store.
I have ordered before,
Always good service. And excellent quality products.
Seems like they have a great selection, I just shouldn't have ordered chocolate in summer.
Very nicely shipped and packaged well. Beautiful cups and saucers.
I received my order of Earl Grey tea last week and I am enjoying it very much. I will definitly order some again.
Easy to shop, great prices, fast shipping and big selection.
I love the selection here, and it was hard to choose a set! I'm so happy with my Beau Rose tea set!
The variety was nice, the prices were great and the shipping was fast. I can get larger sizes of Twinings cheaper from Twinings, but we wanted something different this time around. Will definitely shop here again.
Fast shipping! Good selection! Great customer service, very happy with product
I ordered these items as a gift for my husband's birthday and everything came on time, were as described online, and the customer service was great. I got emails to confirm the order, the shipping and tracking information, and delivery. Very attentive and detail oriented. He loved his gifts!
It's simple and fast, very little clutter. The products are nice.
It's simple and fast, very little clutter.
Hard to find in America, authentic British imports and super fast shipping.
Great prices and lots of choices. Will order again and again!
I love being able to buy non American tea (we don't do it right!) and have it at my house so quickly
My order came faster than expected. Can't wait to try more items from this store!
I was very Disappointed in the shipping experience. It was sad
Dear Deborah, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Aaron, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!