I recently had an unauthorized purchase made in my name on Eneba, even though I do not have an account with them and have never used their platform. Someone bought a digital game key using my PayPal details without my knowledge, and when I contacted Eneba for help, their response was extremely unhelpful. They refused to provide any information about the account that used my payment — no email, no username, nothing. They simply kept repeating that the payment "appeared to be made with my consent," even after I told them clearly that I do not have an account and did not make the purchase. I asked if they could at least block the key or check if it was redeemed. They dodged the question. I asked for account details connected to the purchase. They refused. Their support felt scripted and dismissive rather than actually trying to help a victim of fraud. In the end, they pushed the responsibility back onto PayPal and local authorities instead of investigating properly. This level of customer care is unacceptable, especially for a digital marketplace where fraud is a real concern. I strongly advise others to be cautious when dealing with Eneba. If anything goes wrong, their "support" offers little more than copy-paste replies and zero real assistance.
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Eneba Reviews Summary
Positive Highlights
- The platform offers a wide selection of digital games and gift cards at competitive prices.
- The platform has processed some transactions without issues, indicating occasional successful purchases.
- The website provides features like price comparison and customer reviews to help buyers make informed choices.
Negative Highlights
- Game keys are often invalid or already used, and refunds are denied.
- Customer support is often described as unhelpful, scripted, and unwilling to resolve disputes.
- Billing issues include unauthorized charges and partial refunds that leave customers out of pocket.
Most commonly discussed topics
The most helpful reviews behind these summaries
I bought a random Steam key that was supposed to be worth over $40 USD. They delivered Homeworld 3, which is only worth $2 USD on their own site (eneba). On Steam, it's currently $29 USD (although they've conveniently stopped offering it for free). The purchase conditions state verbatim: "Quality Guarantee: "Each key guarantees a game with a price of €39.99 or higher, based on European Steam store prices (retail price without discount)." They also failed to deliver "a highly rated game on Steam" randomly. Homeworld 3 has mostly negative reviews, which is why it's unlikely to be included on this list. A complete scam.
A friend purchased a game key from Eneba as a gift for me. When I tried to redeem it, the key was already marked as used from the very first attempt across multiple platforms. Support initially gave incorrect explanations (such as a supposed typo in the key), and later shifted to claims that the key was already activated after purchase. The only "proof" provided was a partial screenshot with no context or verifiable link to either me or the purchaser. No refund or replacement was ever offered, despite the key being unusable from the start. What makes the situation even worse is the handling of the public review here on Trustpilot. Instead of resolving the issue or offering a proper solution, the company has repeatedly responded with the same generic statements and continues to edit and reply to responses without addressing the actual problem. This comes across as unprofessional and dismissive rather than constructive support. Overall, the experience has been frustrating and unresolved. Don't buy from this company
Do not trust this site with your money. I had $200 worth of gift cards expire. Instead of helping me, Eneba support only refunded $34 and told me it was a "goodwill gesture." I am still out $166. Their support is useless and they will hide behind "policies" to keep your money. Go to a legitimate retailer instead.
In short, eneba attacked me, being a consumer merely trying to buy something from their website. They tried to scam me out of keys, and refused to refund me. I then had my account locked, for no reason, whilst trying to obtain a refund and or solution to my situation. I spent countless weeks going back and forth with eneba, to where they decided to falsely ban me, whilst trying to keep my money for keys that did not work. Listen, the reviews do not lie, on trustpilot.com they're even trying to take my review down by falsely flagging it. This company has no shame. The photo I listed is a mere bit of proof, showing you they will go to any extreme to hide their shameful and dishonest behavior. Instead of resolving a problem, they will try to remove reviews, ban accounts, and silence the customer. Again, this many people cannot be wrong about eneba, something isnt right.
Opened a support ticket on the 28th, was lied to continuously by Support staff and the seller of a steam giftcard. They claimed they could check if it was valid or not without redeeming the code, this however is not true as seen in a post from the official steam website. I tried to dispute with my payment method but they somehow sucked up this lie because Eneba was stubborn and claimed no accountability. I have used this platform in the past and had no issues but only now do I see how deceitful and scamlike it is. I am just glad this wasn't one of my huge orders and instead a couple of GBP. I recommend using an alternative service like G2A or Loaded.
I would absolutely stay away from this digital media seller eneba. I bought a CCleaner 3 year license from them, I could not even use it anywhere in the application or on Cleverbridge/CCleaner website. I honestly spoke to 8 people and sent about 20 screenshots of there not being anywhere to add the subscription key. They contacted the seller NUMERSOUS times and it was one story after another and when I sent all the screenshots in order and highlighted each screen that there is nowhere to add the subscription key, the seller responds with the key was used. Well eneba takes the side of the seller and closes the case with them not providing a working subscription key. Very fishy business practices and if you want a company that customers come first, they are LAST on the list. What a PATHETIC company.
Preordered key and never sent! The support is awful because is a chatbot. If you see a seller called KeyVerse STAY AWAY!
Bought a couple of game keys here and i have to say their prices are the best, often i find discounts. Keys arrive to mail fast and all worked well, so shout out to them
I purchased a fortnite honor guard skin code. My code arrived immediately but that code was already redeemed.
Eneba's support helped me in 1 day after my code was sent and they gave me a good key. I recommend this site warmly.
Eneba stole $12 from me by selling me a bad cdkey. I ordered Minecraft months ago from them and it worked fine. I ordered a 30-day Warcraft cdkey but when I used it on the Bnet app it said the key had already been used (redeemed). I approached Eneba and they had me send them screen shots of each step to redeem the key which I did. They still refused to acknowledge the problem and lied to paypal saying that the cdkey was verified before selling it to me. I'm currently working with my bank's fraud division. There are better cdkey sellers. Leave this one alone.
Bad treatment by eneba
OK i decided to treat myself with eneba to game codes as with everything what has been going on lately so i dont go crazy bored this site was good at first all other game codes worked and play perfectly till i came across citiesxl version 2012 OR VERSION 2011 PLEASE DO NOT BUY AS THIS STUDIO HAS CLOSED AND GAME WONT WORK EVEN THOUGH STUDIO IS NOW FOCUS LATEST VERSIONS OK
Eneba allows sellers to sell these codes to customers after i contacted them stating game studios have closed how can you allow this is ripping customers off ok i even asked for credit to spent back with them not now if they are ripping me off lost my money
HELP IS THERE ANOTHER SITE THAT PROTECT THIS BY BUYING EXTRA COVER PLEASE HELP WILL BE GRATEFUL SHAME REALLY AS THIS SITE STARTED OFF GOOD NOT NOW
CUSTOMER SERVICE VERY BAD PLUS THEIRS NO WAY OF CONTACTING THE SELLER DIRECT OR LEAVE A RATING
Hello DexstarPanda,
I'm sorry for the inconvenience this has caused you. I was not able to find your order or your ticket in our system, so we have sent you a private message through here. Please make sure to check your inbox, and we'll be expecting your reply, so we could look into this issue that you are having.
Amber,
Customer Support
I bought a key for doom eternal for what I thought was ps4, it wasn't it was to be used on Bethesda. Once I had realised my mistake and attempted to at least try it on ps4. The code was too big. I contacted via their ticket service which said to provide pictures of the key as part of the proof. However, they refused to refund as I had displayed the key (which they asked for)! So now I am money out of pocket, with an item I can't use but they could easily have provided to someone else and refunded me. Avoid these thief's at all cost!
Hello Darren T.,
I'm sorry for the inconvenience this has caused you. I was checking your ticket and I see that we have offered you some solutions.
Once we have an update regarding them, we will let you know immediately.
Amber,
Customer Support
I bought a key from Eneba after buying the key they said the key is not working in my region. They refused to give me a key that is working in my region and did not refund me. When I was buying the key I did not see any indication if the key will not work in my region or not. I asked them several times to refund my money or give me a working key in my region they refused.
Hello Albert D.,
I'm sorry for the inconvenience this has caused you. I was not able to find your order or your ticket in our system, so we have sent you a private message through here. Please make sure to check your inbox, and we'll be expecting your reply, so we could look into this issue that you are having.
Amber,
Customer Support
I purchased a game 16 days ago from there. They sent me a key that had already been used. They asked for screenshots of my library and licenses which i provided almost 10 day ago. Since then they stopped responding to emails. DON'T BUY ANYTHING FROM THEM. They might have cheap prices because that's what they want to achieve, to scam people. Avoid this store.
Hello Dimitris,
I'm sorry for the inconvenience this has caused you and thank you for providing more information, I was able to find your ticket. As I was checking it, I see that as per your request, a refund was issued to you through the payment method that you used. We have provided you with more information regarding the refund time on your ticket, so please make sure to check it.
Amber,
Customer Support
If it works, it works. If not than kiss ur Money Goodbye u never get it back. I got a duplicate code and even after providing the proof they asked and after weeks nothing. They just point at the supplier and they refuse refund or replacement until the supplier says so. Only way to get ur money back is PayPal and don't wait longer as 2 days it's not worth it. If you don't get it by then, well my guess you never will.
Hello Jason,
I'm sorry for the inconvenience this has caused you. I was not able to find your order or your ticket in our system, so we have sent you a private message through Trustpilot. Please make sure to check your inbox, and we'll be expecting your reply, so we could look into this issue that you are having.
Amber,
Customer Support
I bought 3 key's from eneba, everything was ok, tonight i decide to buy Dirt Rally and Assassin's Creed Origins from the seller Best-Pick, i recived a Steam key for Dirt Rally that works and a picture of a key for Assassin's Creed Origins. When i opend the picture a letter from the key was a little bit erased but i figured out what letter was, when i eneterd the key to my uplay account guess what the code was already been activated on another account. The support team reply my 6 days ago: " We are still waiting for a reply from the supplier."
12 Days and no new key or refund. My case was assignet to a guy Bill Jagger 4 days ago, and the priority was set to urgent but nothing else. 12 DAYS AND I'M NOT ABLE TO PLAY THE GAME I PAYED FOR!
For Eneba Rep the ticket ID is #******* so i don't se a reply to this review you don't find my order.
Hello Alexandru,
I'm sorry for the inconvenience this has caused you and that it's taking so long. I checked your ticket and I see that we still haven't received any reply from the suppliers, so my colleague wrote to them again in hopes of getting an answer faster. We will let you know as soon as we get a reply.
Amber,
Customer Support
BOTTOM LINE UP FRONT: DON'T PURCHASE STEAM KEYS FROM Eneba. SCAM
I attempted to buy Total War: THREE KINGDOMS Steam Key and when I tried to load the code into my Steam account it said the key was no longer valid. Like some of the other reviews on the Sitejabber website, Eneba asked me for a screenshot of the key, and my Steam library along with the error message. It has now been four days with no response to my ticket.
Mr. Axel Montattle, I can only assume a customer rep at Eneba was supposed to be helping me with my ticket but no response.
By the way, I'm an adult who uses wargames as a teaching tool fork history class in college. I plan to share my experience with all of the parents I know that purchase online games for their kids, my students and will post this cautionary tale on other websites that warn people of scams.
If anything changes I will update this post in fairness.
Hello Ike,
I'm sorry for the inconvenience this has caused you. I was not able to find your order or your ticket in our system, so we have sent you a private message through here. Please make sure to check your inbox, and we'll be expecting your reply, so we could look into this issue that you are having.
Amber,
Customer Support
I bought a product of theirs by accident and they refuse to give me a refund for the £10 purchase. A bunch of scum!
Hello Louis,
I'm sorry for the inconvenience this has caused you. I was not able to find your order or your ticket in our system, so we have sent you a private message through here. Please make sure to check your inbox, and we'll be expecting your reply, so we could look into this issue that you are having.
Amber,
Customer Support
Very bad company. Don't buy game from ENEBA. Description they put is misleading. When you asked for refund even within 24 hours. Even in their policy say they do refund, but they won't.
Hello Alfred,
I'm sorry for the inconvenience this has caused you. I was not able to find your order or your ticket in our system, so we have sent you a private message through here. Please make sure to check your inbox, and we'll be expecting your reply, so we could look into this issue that you are having.
Amber,
Customer Support
I bought Nier: Automata, got given a key that DOESN'T work. Its not redeemed, ITS NOT VALID! Tried contacting them through sending tickets, Discord and through Facebook messenger but no answer. Just want my refund back and don't bother buying from this company.
Hello Christian,
I'm sorry for the inconvenience this has caused you. I was not able to find your order or your ticket in our system, so we have sent you a private message through here. Please make sure to check your inbox, and we'll be expecting your reply, so we could look into this issue that you are having.
Amber,
Customer Support
Terrible company.
They sell used keys that do not work. They then refuse to refund your money after they defraud you.
Hello Roman,
I'm sorry for the inconvenience this has caused you. I was not able to find your order or your ticket in our system, so we have sent you a private message through here. Please make sure to check your inbox, and we'll be expecting your reply, so we could look into this issue that you are having.
Amber,
Customer Support
I've tried everything with them. They sold me a duplicate key. I created a ticket (which was way more involved than I thought,) Did not hear anything form the until 5 days ago when I wrote a bad review in Trustpilot. They answered to my review saying that they had asked for further information. They only asked for more information after I created the review. They are asking me to contact Steam and ask them for the exact date and time when this key was activated. I already did and Steam does not answer. How is this my issue to resolve? They should be figuring this out with Steam. They were the ones selling duplicate keys. I have sent countless emails and nobody in Eneba responds. And here is the kicker, if I don't send Eneba they responso from Steam in 48 hrs, they consider my issue resolved. Eneba, you guys are horrible.
Hello Isidoro G.,
I'm sorry for the inconvenience this has caused you. I was checking your ticket and I see that this matter was solved and the solutions were provided of which you chose a replacement key, which was sent out to you.
If you have any more questions or concerns, feel free to contact us.
Amber,
Customer Support
I purchased a "GLOBAL" key, and instead I was sold a Russian key, when in the description of the problem it was written that the game was available in all languages. I am waiting for a support, I have already contacted the EA and they have told me that they (the site of Eneba) will solve the problem, otherwise I will ask the forced refund to paypal.
Hello Honourer,
Thank you for providing more information, I was able to find your ticket. As I was checking it I see that there is a PayPal dispute open. Because of that, this matter will be solved by the PayPal team, since we cannot interfere with the order anymore. There's nothing to worry about though since I see that there is an answer from our suppliers. You will be informed through your dispute about it.
If you have any more questions, feel free to contact us.
Amber,
Customer Support
I haven't had any problems with eneba - bought 5 games for steam and it worked, then I bought a key for Fallout 76 which did not work, so I had to contact customer service and thats where things went downhill.
Replys back and forth, customer service (probably the same person) identifying each time as somebody else. It took them some time to reply that I'm basically a stupid person for not agreeing to wait undisclosed time for thier supplier to reply. Well, that was it - I had enough of this $#*!.
See the pattern here? You can buy few games, but once a supplier or thier API make a mistake, they wash their hands. Customer service is there only to copy-paste stupid templates. Absolute worst.
DO NOT RECOMMEND
Hello Konrad P.,
I'm sorry that you feel this way about us. I can assure you that our Customer Support team is more than one person and we did not say that you were wrong in any way, we just reported this matter to our suppliers as we always do in every situation about a used or invalid key.
Regarding this matter, we actually received an answer from our supplier confirming the issue. We have provided you with a few possible solutions. Please make sure to check your inbox and we'll be expecting your reply.
Amber,
Customer Support
If I could, I would give this scam company 0 stars.
Firstly, they sold me a used key. After several mail conversations back and forward (with too long response times), I finally got a replacement key, which was ALSO used!
Now it's the third time I have to take print screens and send to them. Really too much effort for a game, but I will not give this up until they give me a god damn working key.
I may change this review if they send me a working key within a REASONABLE time...
Edit:
They now contacted me and wanted additional screen shots of the DLC list... for a game that I don't own. What a damn joke.
Hello Johann S.,
I'm sorry for the inconvenience this has caused you and thank you for providing more information, I was able to find your ticket.
As I was checking it, I see that the issue has been confirmed and resolved, the refund was issued.
If you have any more questions, don't hesitate and contact us.
Amber,
Customer Support
Ordered a gift card on their site, went to my chart, filled in the billing and paid with ideal, then the page kept loading.
Result 64,34 gone. Just PooF. And they cant seem to find my payment and my order they claim there is no trail to follow.
I have bin using ideal Rabobank for over 15 years and this has never happened before that a transaction is send and collected and then disappears.
Seems Theft to me and im giving them a few days to either deliver the gift card or a refund or just any info on what happend and what needs to be done.
But so far they are either clueless or playing games either way im not going to sit by and watch 64 go PooF."
Hello Jehannes W,
I'm sorry for the inconvenience this has caused you. I was checking your ticket and it seems that we have confirmed the issue and refunded you the full amount of your purchase.
If you have any more questions, don't hesitate and contact us.
Amber,
Customer Support
I found a game i wanted for dirt cheap and bit the bullet. Got the code instantly and redeemed it, everything worked great!
Hello Chris,
I'm sorry for the inconvenience this has caused you. I was not able to find your order or your ticket in our system, so we have sent you a private message through here. Please make sure to check your inbox, and we'll be expecting your reply, so we could look into this issue that you are having.
Amber,
Customer Support