ElectronicsForceReviews 661

I have been using the IOS system for 4 years. I decided to go back to an android and was looking for a certain Motorola phone I couldn't find anywhere else. I assumed this phone would work as well as the ones I had used in the past by motorola. I waited a bit for it to come. Once I received the phone there were no instructions or papers on the phone itself so I had to Google which I found annoying. I also noticed that the additional 10 dollar extra strength signal I had purchased obviously didn't work. I used this phone for about a week and just got so frustrated that I went back to my old iphone. The phone seemed like an old refurbished phone. It never keeps charge and is very difficult to use. While the prices are good and the choices are too I would never recommend purchasing anything from anyone but a store or Walmart. Too risky!

An acquaintance of mine was tasked with purchasing me a business model for Samsung. Upon receipt of the device i noticed they had messed up and order me the galaxy s7 for tmobile. I called up and spoke with an individual by the name of Caitlin. She was very helpful and friendly, i could tell she knew what she was doing. She suggested that it would be beneficial for me to get an unlocked model due to my frequent traveling. She walked me through the exchange process and made the whole thing run over smoothly. Thanks!

Paid $260 for a phone plus an extra $18 for UPS ground shipping from Brooklyn to Boston. My credit card was charged immediately. Expected delivery within a couple of days. Three days later, I get a tracking number... for USPS, not UPS. Now it's 8 days later, I have received nothing, and the USPS tracking site for the number I was given hasn't been updated (still says "Package Accepted" with no estimated delivery date). "Steve" responds to my emails with 4- or 5-word responses, which arrive after 24-48 hours and are carefully engineered to offer just enough vague reassurance to keep me from assuming he's a fraud.

But he's a fraud. Do not give this person money. I'm out $280. Don't make the same mistake!

Update: After I posted this review, he contacted me and eventually refunded my money. So now I'm not out $280 any more, just 10 days and multiple frustrating emails and phone calls.

Ordering process was simple and I appreciated the option for Free Shipping. I received the phone I ordered within the shipping estimated timeline (10 days), however the accessory I also ordered was not included in that shipment. Upon contacting ElectronicsForce customer service about the accessory, I was then told it was shipped separately (which I was not told about when I ordered it). Eventually I learned it was shipped to the wrong address and another one was then shipped to me, which I finally received a month after my original order date. Also, the phone I received did not appear brand new as there were wear marks on the screen with no screen protector. Customer service confirmed that this phone had never been activated, and when I spoke to them on the phone, they said they'd happily replace the phone for a different one, but didn't have any more of that color in stock, and would contact me when they did get more in. While they have been very prompt in returning my emails, ElectonicsForce has still not yet contacted me about replacing the phone with one that not only is new but also looks brand new, so I have pretty much given up on that. The phone was a gift which is why I wanted it to look brand new, and since their web site claimed these items were new, I was hoping they would look new as well.

Hi,

I've bought a smartphone there. One star because of the worst customer service i have seen (i've been a customer many times in Germany, USA, Spain and other countries). I don't recommend this shop - just pay more (electronicforce has a quite good prices) and be sure that customer service will be able to solve problems and will be eager to help you. Before buy on website make sure that the model of the item is the same in the description below. I've received wrong phone. They didn't help me, just advice me to contact with the manager (seriously? Mr Steven? You cannot solve my problem which is quite easy?). Because i hadn't enough time to resend my device and wait for returning my money (i was in US just few weeks, and i needed phone because my was broken). In my opinion they have a big mess in their store.

Piotr from Poland

Hi,

I've bought a smartphone there. One star because of the worst customer service i have seen (i've been a customer many times in Germany, USA, Spain and other countries). I don't recommend this shop - just pay more (electronicforce has a quite good prices) and be sure that customer service will be able to solve problems and will be eager to help you. Before buy on website make sure that the model of the item is the same in the description below. I've received wrong phone. They didn't help me, just advice me to contact with the manager (seriously? Mr Steven? You cannot solve my problem which is quite easy?). Because i hadn't enough time to resend my device and wait for returning my money (i was in US just few weeks, and i needed phone because my was broken). In my opinion they have a big mess in their store.

Piotr from Poland