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Electronic First Reviews Summary
Electronic First is an online retailer that specializes in selling genuine software products, including Microsoft Office and Windows operating systems.
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I bought a 12-month Xbox Live Gold pass code from them, and tried to redeem it but it didn't work. When i contacted Microsoft support and provided the redemption code that Electronic First sent me, Microsoft said it didn't work because someone else on a different account not linked to me activated the code earlier the same day that they had sent it to me. They're cheats... pay a bit more and save yourself the headache.
At first I was a little scared of ordering because it had such a good price and the reviews weren't so good. However, I decided to get 2 years of Xbox live with the vpn, and it worked! The vpn was super easy to download and everything worked well!
I wish I would have read the reviews beforehand! Received correspondence at first "our technical team is working on it" but to no avail. Fake product key... DO NOT do business with these scammers!
Hi Rich,
Apologies for the inconvenience caused.
Please contact us directly - [email protected]
Kindly, include your order id number so we can trace and sort it right away.
We would love to help you resolve your concern.
Kind Regards,
EF Support
I purchased a PS plus code and when my son entered it, we were actually charge the full amount for a PS plus account PLUS the 35 we'd already spent on this site. We've been disputing it from PayPal and they are completely unwilling to refund our money and told us that they'd have to 'resell' the code and that I should delete my emails from them - completely sketchy!
I ordered a 12 month PS + Card. AFTER I paid THROUGH PAYPAL, I received an email stating that I had to supply them with my phone number and a scanned picture of recent mail I had received so they could 'verify' that I was a real person. I paid through PAYPAL! I am already verified through them!
Their online chat is a freaking joke! So now I don't have my code and I am $38.00 short in my bank account. I opened a dispute via PayPal, but I have to wait a week before they will investigate the matter. Steer clear of these scamming piles of trash!
Hi Heath,
Apologies for the inconvenience caused.
Please contact us directly - [email protected]
Kindly, include your order id number so we can trace and sort it right away.
We would love to help you resolve your concern.
Kind Regards,
EF Support
Don't buy anything from these crooks. I bought Windows 10 home and the product key wouldn't work saying it was already used on another computer. They tell me I have to contact Microsoft support which I did twice only get told the same thing that the key was already used. Then the guy tells me I don't know what I'm doing so they would not send me another key. Then he completely ignored me and doesn't refund my money.
Ordered 2 mac office installs. Got keys. Would not install on either mac following their process. They suggest contacting Microsoft. It did not follow their script. Buy elsewhere this is not a good provider.
Threatened: PAYPAL Adjudication. Bank Adjudication. Law Enforcement Reporting. To get my 81+ dollars returned for (2) PS+ 12 month subscriptions. DO NOT DEAL WITH THIS SITE!
I was hesitant at first because of bad reviews on here. But I tried it. I paid for a PS+ 12 month membership via paypal. I got an email a few minutes later with the code, entered into PS4, and voila! 12 month membership.
I bought 2 Brazilian 12 month Xbox live codes and they both worked perfectly. Simply downloaded one of many free VPNs that are available in the App Store. I chose to use X-VPN with a week trial free. Just cancel right after you accept the trial so you don't get charged after. Yes they send you emails to verify the transaction is legit. They only ask for your phone number and address, information that they already have when you PayPal them the money. Don't believe all the negative reviews. I had no issues at all. Took advantage of upgrading Xbox gold to ultimate game pass for 36 months. Buy 36 months of gold and then join 1 dollar or 2 dollar trial of Xbox ultimate game pass and Xbox will upgrade all 36 months to ultimate Gamepass for 36 months. Currently worth 14.99 per month. Take advantage while it's still available.
I was given an already redeemed $50 PSN card. When i pointed it out, they told me to contact PS support which i cannot because i am not from the US. Stay away from this site. Paypal dispute already opened against them.
Asked for me to provide personal information so you can "protect my personal information" when literally all they have to do is send me a code.
Hi,
Verification is requested for first time orders in some cases where the transaction may be flagged as high risk.
Due to the nature of the products and high rate of stolen CC fraud involving PayPal we have had to put certain measures in place to ensure the transaction has been authorised by the customer.
For more information please contact us - [email protected]
Kind Regards
EF Support
So the site is legit but also... sketchy. I'll bet they sell your info and I'll bet its run by like 3 people total. I ordered an xbox live code, had to submit address and phone number after my email. No code was sent. So I tried their in site email. It failed. Regular email, no response. Finally tried their chat tool. Had my code emailed in 5 minutes and it was legit. I dont think the trouble was worth the savings though. $16 savings for a half day of annoyance.
Hi,
Thanks for your feedback.
We can confirm that customers private details have never been sold or exposed in any way. They are simply used to verify the purchase was made by the customer.
Due to the nature of the products we sell (digital codes) and the high rate of stolen CC fraud involving PayPal we have had to put certain measures in place to ensure the transaction has been authorised by the customer.
We have a dedicated 24/7 all year round live chat & email support team. If you have any issues they will be resolved.
Kind Regards
EF Support
[email protected]
The only thing I can conclude is that this is a scam site. I never received my PSP code and support was unresponsive. Now I have to file a dispute against the charge. Avoid at all costs!
Hi Chris
We are certainly not a scam site. Please contact us directly in the future - [email protected]
Sometimes the code can end up in spam / junk mail. Sometimes our email does not get through.
We have a dedicated live chat support team that you can get in touch with 24/7, 7 days a week. There is no need to file a claim please contact us & allow our support team 10 mins or so to respond and we will resolve any issue.
Apologies for the inconvenience caused.
Kind Regards
EF Support
Got the code and it worked but it almost took an hour and I had to file a dispute on PayPal before I got it, also it doesn't show up on my subscription status just says I have plus(don't know if that's normal for using codes). They also wanted a piece of mail for my address and my phone number which was a bit sketchy so even though it worked because of the hassle I'll pay full price for now on threw PlayStation, and if you do use this site use only PayPal and not your actual bank card or info.
Hi Garrick,
Firstly apologies for the delay in delivery.
Before filing a claim please contact us [email protected]. We also offer live chat support 24/7, 7 days a week.
You were sent a genuine PlayStation Plus subscription which worked fine without any issues.
Our products are only sourced from genuine distribution channels.
Furthermore customers are generally only asked for verification on first time orders.
Kind Regards
EF Support
[email protected]
I purchased a 1 year membership of PlayStation Plus via code to be emailed. Instead I received a sketchy email asking for more personal information including my address? This was after I paid! Obvious PHISHING! Stay away from this site for codes! Luckily PayPal has great buyer protection. Oh, and their servers are based out of United Arab Emirates, if that's not sketchy enough for you. Have a great day.
Hi,
Thanks for your feedback.
We can confirm that customers private details have never been sold or exposed in any way. They are simply used to verify the purchase was made by the customer.
Due to the nature of the products we sell (digital codes) and the high rate of stolen CC fraud involving PayPal we have had to put certain measures in place to ensure the transaction has been authorised by the customer.
This is generally only requested on first time purchases or high value orders.
We have a dedicated 24/7 all year round live chat & email support team. If you have any issues they will be resolved.
Kind Regards
EF Support
[email protected]
Same experience as many have posted said they wouldn't send the code to my email and requested my information for identity theft purposes and never received code. Opened a case with PayPal to retrieve my refund. Major phishing operation!
Hi,
Thanks for your feedback.
We can confirm that customers private details have never been sold or exposed in any way. They are simply used to verify the purchase was made by the customer.
Due to the nature of the products we sell (digital codes) and the high rate of stolen CC fraud involving PayPal we have had to put certain measures in place to ensure the transaction has been authorised by the customer.
This is generally only requested on first time purchases or high value orders.
We have a dedicated 24/7 all year round live chat & email support team. If you have any issues they will be resolved.
Kind Regards
EF Support
[email protected]
Purchased 12 month xbox live code - wish i read these reviews first.
I received an email asking for my phone number and home address, so I gave it to them since that is not overly personal information
Then I just got no response.
Thankfully I purchased with paypal so I have opened up a dispute with the company.
Just don't bother. Seriouslyfor a few quid more I could have got it off amazon. Regrets regrets.
Hi,
Thanks for your feedback.
We can confirm that customers private details have never been sold or exposed in any way. They are simply used to verify the purchase was made by the customer.
Due to the nature of the products we sell (digital codes) and the high rate of stolen CC fraud involving PayPal we have had to put certain measures in place to ensure the transaction has been authorised by the customer.
This is generally only requested on first time purchases or high value orders.
We have a dedicated 24/7 all year round live chat & email support team. If you have any issues they will be resolved.
Kind Regards
EF Support
[email protected]
Non existant customer service, they may be good value for money but ignoring customers is the worst.
They also request images of your bank card and id on occasion which is a huge pain.
Hi,
Thanks for your feedback.
We can confirm that customers private details have never been sold or exposed in any way. They are simply used to verify the purchase was made by the customer.
Due to the nature of the products we sell (digital codes) and the high rate of stolen CC fraud involving PayPal we have had to put certain measures in place to ensure the transaction has been authorised by the customer.
This is generally only requested on first time purchases or high value orders.
We have a dedicated 24/7 all year round live chat & email support team. If you have any issues they will be resolved. During peaks times it may take 10-15 minutes for our support reps to get back to you.
Kind Regards
EF Support
[email protected]
From the business
ElectronicFirst.com is an online retailer of digital products. We specialise in Xbox, PlayStation, Nintendo, PC Games, Software retail keys and much more. We strive to offer the cheapest prices and the best possible customer service. We are open 24/7 365 Days a year. With customer support available during these times.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Hi Navid,
Apologies for the inconvenience caused.
Please contact us directly - [email protected]
Kindly, include your order id number so we can trace and sort it right away.
We would love to help you resolve your concern.
Kind Regards,
EF Support