ElanLinen

For a start I could see in detail the product close ups online so I thought I had a pretty good idea of what I was getting. The colour was important to me and the item was exactly what I saw in the image. My item was posted promptly to Vic., and I received transit info regularly which allayed my anxieties as I had been needing the item to arrive quickly and looking as I had hoped. All round good experience and I will happily buy from Elan Linen again.

I too purchased an item that was supposed to be in stock. I had to contact them 10 days later to chase this up. Was then told it was out of stock despite it still being listed on their website at that time. Was offered an option to buy something else but I chose to obtain a full refund in a week. I was told that I would be placed in a queue for refunds LOL! Well that was 3 almost 4 weeks ago and no refund to date. Fortunately I purchased through paypal who are investigating these frauds. To save you a lot of time wasting and of course YOUR MONEY (not theirs as they seem to think as I still waiting for my refund) DON'T BUY FROM THEM they are scammers.

Like many others I have been scammed by this company, which I also believe to be an overseas company
After waiting a week for a conformation email that my order had been shipped, which usually happens the next business day, I contacted them by email and got spun the line that "it was all sold out and new stock was on its way"
I was actually speaking to one of their staff on the chat option to get the % discount that didn't go through at checkout when I ordered, and they NEVER said that the item I ordered was out of stock.
Had I known this I would have ordered from somewhere else!
They took my money the minute I placed my order knowing damn well they didn't have the stock on hand!
And now that I have asked for a full refund they have ceased any contact!
I too will be contacting Consumer Affairs!

I ordered the 4moms Mamaroo Swing, I ordered it for my daughter in Australia, from The USA where I live. This company was one of the few that allowed me to do this. I made the order an it went through. It was only after this that I went on to the web sight reviews and saw some scary reviews when it comes to the service of this company. This prompted me to have my daughter contact the company to make sure everything would be going as planned. It did go to plan. She received prompt customer service. The delivery was made in a very timely manner. The good arrived in good condition. She was very happy with the product. I appreciated the great service and convenience, it was much appreciated.

I love my Baby Zen Yoyo. Purchased it recently in preparation for a few trips. Used for the first time a couple of weeks ago and absolutely loved it. So easy to use and so light. Had no issues with getting it onto the plane and fitting it into the overhead luggage compartment. Folds easily. Likely going to use it for more than just long trips. Saves so much space in my car too. Would highly recommend it. Worth the price! The service from Elanlinen was great too. Fast delivery!

NOT WORTH THE RISK! I ordered 3 products which were all in stock according to the site. They didn't arrive and there was no communication around what happened. I had to contact this company by email (phone always rang out!) to find out an ETA. Each time I got a completely different story about my order, including that one or more items was out of stock. Customer service people kept saying the order had been dispatched when it hadn't. In the end I received 1 off my items 4 weeks later, the other item they have told me is still on back order so they will refund, still waiting for the refund 7 weeks later, the third item was 'dispatched' but i still have not received! Worst experience ever! BEWARE

My husband and I visited the Elan Linen Store several times for different bedding, quilt covers, pillows and sheets. Every purchase we made was perfect for us because the customer support asked some very smart questions before making what turned out to be the right suggestions. For example, I'm a bank manager allergic from polyester, so the level of determination is crucial for a proper night's rest. Support team guided and I got the 100% actual cotton bedding!

NOT WORTH THE RISK! The people who have had good experiences with Elan got lucky. I had an experience like many of the other reviewers. I ordered 4 products which were all in stock according to the site. They didn't arrive and there was no communication around what happened. I had to contact this company by phone, email, and online chat to the point of harrassment to find out any information. Each time I got a completely different story about my order, including that one or more items was out of stock. The customer service people outright lied to me twice saying the order had been dispatched when it hadn't. In the end I received 2 of my items 6 WEEKS LATER. I then had to chase them for a fortnight for a refund of the other 2 items that didn't arrive. BEWARE!

Well I don't know why people saying so many bad things about this company! I ordered 2 quilt covers out of which one was out of stock. I was contacted 4 days after I paid, they told me one item is missing and If i want to buy anything else they would give me 10% off as apology which I accepted and selected another design. They sent the available quilt cover next day and second one was sent 5 days later so all in all not a bad experience. I think when you are savvy and want to save some $$ but get genuine products, you have to compromise on delivery times. Good luck Elan, Suzanne

I don't normally write reviews but because I happened to have a minor panic attack about reviews I read regarding Elan Linen AFTER I had ordered with Elan Linen I was concerned about my purchase.

Just wanted to take the time to write that I received my Elan Linen order today and it was exactly what I ordered. Every email I sent was responded to and while the order was a little slow to be dispatched I was kept in the loop. Thanks Elan Linen, best of luck with your new business! Cheers.

After looking at their site and seeing the great range and outstanding prices i decided to place an order. What a mistake that was. After 4 weeks of waiting and numerous emails with unbelievable excuses and reasons for my items not being dispatched i was told that they would be delivered to me asap. Another 3 weeks later and half my order arrives, i email again to find out where the remaining items are and they have ignored all my emails and i get no answer on the phone. Seems like they have no items in stock and only order from the suppliers when you place an order, unlike what they want you to believe when visiting their website.My advice is stay away and order elsewhere. No customer service, no communication skills and an inability to tell the truth.

I recently purchased a quilt cover set from Elan linen. I was hesitant to purchase on-line, not something I do very often. I need not have worried. The quality of the linen is beautiful and the range to choose from very extensive. I needed the quilt set rather quickly for a birthday present. The staff were most helpful and the obliging and the quilt arrived in time. I would not hesitate to recommend Elan linen. A most trustworthy company and a pleasure to deal with. Thank you.

I ordered a quilt set which after three weeks hasn't arrived, I rang and was told it had a defect and they can't get it and could I choose something else, which I did, they didn't have that in stock either. They then said they would send part of my original order and refund the rest. I said no as part is no use to me! Have emailed several times and called but can't get through. I think they are an overseas company not in Australia! Currently have a PayPal dispute open to try and get my money back!

I was looking for Kas graphite king and could not find it anywhere but at Elan linen. Ordered on 12 Sep and received on 16th! What a speedy delivery & love my favorite linen. Just a suggestion that you should send tracking updates so customers would know when they are likely to receive the goods. I wasn't home at the time of delivery and had to chase Aus post for my parcel, but nonetheless, I am happy with my purchase. Regards, Bec