Our reviews monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
ElanLinen Reviews Summary
ElanLinen has 116 customer reviews and ranks 15th in the Bedding category. Common review topics include elan linen.
I bought a bedding set of KAS from them and I am really satisfy with there customer service, they offer me extra discount but they told me that they will deliver in 15 days so Sit back and relax. I received my product and its was perfect.
I have been embroiled in a dispute with this company for over a month after purchasing linen to the value of $300. First they said it wasmt in stock then they tried to offer me inferior alternatives and then finally are refusing to refund me my money. They continue to say tgey will refund but the money is not showing up in my account. I am utterly disgusted and intend to pursuit it further now eith ACCC.
My online purchase was dispatched promptly, well packed, and arrived within 2 days. One item was unavailable from the supplier and Elan Linen emailed me offering a store credit or refund.
I bought it from Elan as I saw cheep prices but I was little scared to that they are selling at quite the low prices are they going to maintain quality to but I took the risk of Buying KAS white quilt cover. I was quite amazed by there service they deliver it on the given time and my quilt was amazing.
Purchased a glider chair for myself last Sunday and received the delivery on Wednesday. I was not expecting this quick response. The parcel was left outside my door exactly as I had advised in the order notes. Item was received in perfect condition. No hassles at all. Really appreciate the service they are providing to busy individuals like myself who can't really chase around merchants for deliveries.
Thank you so much elan linen. My bedspread was delivered today and its so beautiful I am very happy with my purchase.
STAY AWAY! DONT BE FOOLED BY LOWER PRICES! Honestly the most terrible service EVER. I have no idea how this company is still going because they are FRAUD.
Made an Order but forgot an item so asked them to cancel and refund which they said they did and then i made a new order. Firstly they NEVER refunded my first order, secondly after 1 MONTH of making the order i emailed to ask what the hell was going on, they responded that one item was out of stock but no one bothered to contact me which is disgusting or send the first items which were in stock? I asked them to cancel the entire order and refund me the money because i was pretty disappointed with their service, they said that the refund would occur in 24 hours... another MONTH later and still no refund, i have sent numerous emails, i have called - the contact number they provide THEY NEVER ANSWER i must have called 100 times over the next month. This is a FRAUDULENT company - i wish that i read all the reviews first because exactly what has happened to me has happened to so many others... Total CRIMINALS! At the moment im planning to go to consumer affairs they should not be allowed to get away with this and im not the only one...
After reading other reviews I was worried about ordering from Elan but thought I should try something cheap to see how they went. I ordered Thusday night and the package arrived Tuesday lunch time.
I received my goods right on time. My 3 cushions arrived in good shape. I guess it's what they say... bad experience you tell ten people, good service you tell none. I don't really think that should be the case, but I guess that's how it goes. I'm happy to say nice work Elan.
This is the worst online shopping experience ever! Do yourself a favour and shop elsewhere.
I only purchased from Elan Linen because what I wanted wasn't available from my favourite site Manchester Warehouse. Little did I know it wasn't in stock at Elan either, they just weren't upfront and honest about it.
Their communication is pathetic! Don't bother calling them because they don't answer the phone. They don't even send a confirmation email after an order is placed. I tried chatting to them to get an update on my order and it took 5 hours before anyone started chatting to me. This was during the middle of a week day.
Before I placed my order I communicated via chat checking that the colour of a cushion matched the bedcover. I was assured it did. When it finally arrived they were not alike. Now if I return I have to pay a restocking fee and return postage. They won't accept any responsibility for the advice I was given.
My order took 14 days to arrive. Six days after I placed my order I paid to have it sent express post but it was sent with a courier company Hunter express. Susan Harvey their customer service representative is adamant the warehouse sent it express post. I know what turned up at my door. The delivery driver didn't even bother to knock it was just dropped near my front door.
It took so long for my goods to arrive that the price was cheaper by the time I finally received them.
Don't waste your time or money shopping here. Disorganised is an understatement!
Extremely happy with the whole buying experience from Elan Linen, very prompt. The quilt is fantastic.
I ordered a nappy bag which never arrived and not a word from them. When I followed up, I was told sorry out of stock and please choose done thing else. I have now left half a dozen calls and emails but no one is responding. I am going to have to brave it by attending their offices to demand my refund. What a joke. Try the office number. It doesn't even tell you who you are calling, just a message saying the person you are calling is not available. Who are they avoiding?
Hello all you lovely people at ELAN,
I received my bedspread this morning, have put it on the bed and it looks beautiful. I am thrilled to pieces with it, the quality is great and the colour suits the room perfectly. Many thanks to Chris who was so helpful when I was undecided about the colour and the weight, she was more than patient with me.
Once again,
Many thanks for this lovely product.
Mary Marsh
Purchased a quilt cover then I was told they didn't actually have any in stock. This was well over a month ago and I am still waiting on a refund. I have emailed the company and have tried contacting them via phone but they never are there to answer. Very unprofessional company that I do not recommend.
The Floyd Quilt Cover Set by Bianca is both comfortable and soft. After washing initially, and dried, it did not wrinkle and kept its softness. Note that there are no ties in the corners, which was a minor disappointment. Instead of buttons, there is a very small-sized zipper that runs the length of one end. It fits in a fold and is not visible or felt. For about 97.95$ for double size, this is a good deal at Elan Linen. I purchased this colour as it is a good to fit my décor.
For the low price I was very surprised at the quality. This is a small throw. 5 feet long and good for a child or smaller adult, not great for a tall person or as adult bedspread. Thin but substantial and warmer than you would think. Mine does not shed and washes nicely. Soft, pretty! Looks EXACTLY like the picture. Timely deliver!
Purchased the kareena quilt cover from kas on 9th july and received it today on the 18th. I had asked Elan about the delivery and it took exactly 9 days as they had promised. Very reliable and professional staff and I would have NO hesitation in ordering again from Elan Linen.
I had a very good experience with elan linen. I liked a alpaca knee rug for my mum and it was cheaper than most sites. As soon as I placed the order I received a confirmation email and within 3 days I received another email to advise that my item has been shipped along with tracking information. The rug is absolutely beautiful and my mother loves it. I don't usually write reviews but I saw this page and wanted to share my experience.
P. S I'm in the retail industry as well and understand that it's usually very hard to satisfy each and every customer.
Like most other peoples experience. They advertise everything is "in stock" (totally misleading an deceptive), of course it is not in stock! LIES LIES LIES followed by more excuses. They claim they have refunded me, I asked for proof - of course they couldn't produce that.
The ACCC needs to investigate these scammers
Placed an order in May. Took them 3 weeks to realize that they don't have all items in stock. I removed items that are not in stock and asked to post the remaining items, same story. When I cancelled the order after month of waiting they promised to send it within 24 hours, I dont believe them. Cancelled the order anyway,. All the products are out of stock and its been nearly 2 months they dont refund, dont reply on your emails. At the beginning I had a confirmation sent to my email that the refund will be processed within 24 hours. Customer service is there to make you buy and thats the end of story. Taking it further now.
I should have read the reviews of this company before ordering - the reviews are generally NOT favourable. I have been waiting for my order for a month and just get apologies, excuses and more apologies. I am keeping a trail of their email responses as evidence that the goods have not been delivered. I have contacted my bank to lodge a dispute to get my money back, and will progress this matter further if that is unsuccessful. Stay away from Elan Linen!
