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The code I purchased did not work but no response to my inquiry. It sold a code w/o PIN and one of code was deleted from my purchase history.
As I'm sure others have done before us, my wife and I stumbled across this review board after being defrauded out of money by EJ Gift Cards.
We encourage all others who have had similar experiences to take the time to file complaints with the Federal Trade Commission and the Better Business Bureau. The online complaint forms don't take much time, and are well worth the effort. If enough complaints are filed, this criminal company might finally face the legal and financial consequences it deserves.
Our story is the same as countless others. Purchased a gift card for over $400 that ended up having a $0 balance. Months of unanswered emails and phones messages. Hours on spent on hold. Calls disconnected. False assurances our claim was being investigated with no follow up. Lies about computer glitches and lost correspondence and bank transaction errors. Promises our claim was resolved and refund was on the way. Still the stolen money never materialized in our bank account.
Bottom line: EJ Gift Cards sells worthless goods and then fights a war of attrition with defrauded customers to avoid refunding swindled money. Look no further than this message board to see the pattern of behavior.
If you find this board after being cheated, as my wife and I did, I encourage you to do as we did and follow through on filing complaints! One complaint won't set off an alarm, but many defrauded customers speaking up over time will make someone will take notice.
Federal Trade Commission Complaints: Search "FTC Complaint Assistant" and click on the "Internet Services, Online Shopping, or Computers" tab and follow the prompts. Quick and easy.
Better Business Bureau Complaints: Search "BBB Online Complaint" and hit the tab at the bottom to begin.
EJ Gift Cards is no better than a common pick-pocket, literally stealing money from unsuspecting customers, and the authorities should know about it!
I also received a gift card with a $0.00 balance after waiting 2 months of raising cain about my gift card. Right now, they're claiming that an investigation about whether or not I made any purchases is underway and I know for a fact that I won't hear from them again for a while. So I have taken the liberty of reporting them to my bank as well as the BBB about their activities and customer service. NOT A LEGIT GIFTCARD SITE AT ALL!
I join to this site specially to place this review to warn others:
I placed 14 orders with Ejgiftcards in last few months and had no problem until I bought a card $109.99 value on 10/10/2018 within few minutes I received the card there was $ 2.93 value balance. I files the claim through their website as requested and they still have not refund my money. They never answer the phone and emails looks like generic with promises but So far no refund. Avoid them! Go to big site who really care and keep their promises!
I bought a kohls gift card but 1 day after purchase, the card had a balance of $0 then I requested a refund, so I was told my refund request accepted and the amount will be refunded within 3 weeks but I didn't receive any refund after 2 months, sent them couple of messages but never replied me. Finally, I disputed the transaction with my credit card company, take your business elsewhere! They take your credit card information and will use them for fraudulent activities.
Same jerk around as a number of other people got for refund. Still waiting wish I would have found this site before I bought. Giftcard granny told them to refund for fraud card. Did not help
Fraud. Bought $200 gift card, went to use it the same day, and it had a $0 balance. Emailed EJGiftcard with no response. Called and was on hold "due to high call volume (my $#*!)" and told my "wait time was between 7-10 minutes." They NEVER picked up after 45 minutes. So now I'll just have my credit card company deal with them and spend the time they've wasted of mine, letting others know that this "company" is a complete scam. I'm certain all of their "5-star reviews" are created fraudulently.
Terrible SCAM company. They give you non-functioning gift cards, and then delay you for months in getting a resolution with excuses and "investigations". As if that has anything to do with their legal obligation to provide what was paid for. Either they never give you a refund, or their business model must involve making interest off your money that's being held hostage.
Bought a 50 dollar Steiner Sports giftcard for 38 bucks. Immediately go to use the card and says gift card invalid. Called the bank and got my card cancelled and contacted them. Got a vanilla response multiple times. Giving them til Tuesday (when they told me to contact them again after I kept emailing them) to give me my money back or I am going to BBB and any other possible site to make sure no one falls for the scam. I will make it my life mission to spread the TRUTH about this scam company. Wish I saw googled them before I bought.
BEWARE! Do NOT trust this company.
Gave them my card info, still havent received pay. And gift card balance is now at 0
Back in July, I purchased a $100 Ticketmaster gift card. I went to use it right away and TM said $0 on card. I immediate asked for a refund and was told by "Sam Smith" that they had an investigation in with Ticketmaster because they said "fraudulent activity had occurred with my order". I never heard back so put in dispute with my credit card company. Then these thieves told my credit card it was a legit charge, I now have to fight it.
I'm well within my 100 days. Made seven calls - takes them an hour to answer the phone each time. They will not give my money back. Do NOT BUY FROM THEM! Going to BBB and my credit card company to get my money back.
I have purchased from EJ Gift Cards a handful of times. They are quick with the turn around of the gift cards when you purchase, but if there is an issue they are slow as can be. 3 of the 4 cards I bought had no issue, but once I purchased a $100 gift card from their website for $85, and it didn't work. I filed a claim, and they have been investigating it for nearly six weeks. I think they basically took $85 from me.
Dont bother with these scam artists. Bought a small gift card for regal. Got there and it wouldnt work. Support is a joke. Told me it would take 2 months for a resolution. Beware. Go somewhere else.
I purchased two gift cards from EJ Gift Cards and neither card was valid. I have attempted to contact them to get this matter solved; i. E. receive my money back and have been given the run around if I am lucky enough to get them to answer the phone. Do not, I repeat DO NOT PURCHASE ANY GIFT CARDS FROM EF GIFT CARDS. THIS COMPANY IS A SCAM. I am presently going through my bank to get this problem resolved and force them to return my money. These people are THIEVES!
PURCHASED A GIFT CARD FOR $202.50. WENT TO USE IT AT BOSCOVS AND THERE WAS A $0 BALANCE. WAITED ON THE PHONE 45 MINUTES BEFORE ANYONE TALKED TO ME. THEN I HAD TO FILE A CLAIM, SAYING IT WOULD TAKE 14-21 DAYS. THEN I GET AN EMAIL SAYING AUGUST 25TH, AND GOT ANOTHER ONE TODAY SAYING SEPTEMBER 22ND. I KNOW ACCIDENTS HAPPEN, BUT HOW CAN THEY BE SELLING A GIFT CARD WITH A $0 BALANCE? DON'T THEY CHECK BEFORE THEY PUT IT ON THEIR SITE TO BUY? NOT ONLY THAT, I GOT CHARGED FOR 2 CARDS AT $202.50, BUT THEY DID CREDIT THE ONE. I AM VERY UPSET RIGHT NOW BECAUSE I HAVE TO PAY MY CREDIT CARD AND GOD KNOWS HOW LONG I HAVE TO WAIT. SO UNFAIR TO THE CONSUMER AND WOULD NEVER PURCHASE AGAIN. I WILL STICK WITH RAISE.COM, BECAUSE I HAVE NEVER EVER HAD A PROBLEM WITH THAT SITE. BEWARE OF USING THIS SITE. I WILL HAVE TO CONTACT MY LAWYER, BECAUSE THEN NOT ONLY WILL THEY HAVE TO GIVE BACK MY MONEY, BUT PAY MY LAWYER FEES.
False amount on gift card the I purchased. Will not responded to refund request. It has been almost four weeks.
Ok. I purchased a guitar center gift card in the amount of $200 and after a couple weeks tried to use it. There was a balance of less than $2. I've made numerous attempts to call them. Does a recording that says high call volume and a wait time of 7-10 minutes ring a bell? Yes, every time I call. I receive a generic email response stating it will take 14-21 business days to investigate. I will make several more attempts than follow up with the FTC, Better Business Bureau and Clark Howard.
On May 24 I purchased a $100 gift card to Starbucks for $80. The gift card was to arrive via emai. On May 30, I decided to call the phone number attached to the transaction in my bank account as the purchase had cleared, I had received a confirmation email from EJ Gift Cards, but never received the email with the gift card. I spoke with Andrea Quiles who confirmed that they received payment but they had no such gift card. Andrea informed me that I would need to complete a manual claim form that she would email me. I received the email and immediately replied with the requested information on May 30th. I received no confirmation or further communication. I sent a follow up email on June 8th and again received no response and no refund. My phone calls arent answered.
Do not believe any positive reviews. They write their own. When you see a positive review, click on it and you will see that that is the only review ever written by that person. No wonder they don't have time to ever respond to anyone - they are too busy writing reviews. They should be reported to the Attorney General's office. What they are doing is actually criminal. I have stopped buying gift cards now - even from legit sites. It just isn't worth the risk.
