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eFlorist UK

2.4

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eFlorist UK Reviews Summary

The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,249
value
1,240
shipping
1,174
returns
327
quality
1,140

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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EFlorist to the rescue
December 15, 2021

E-florist literally rescued me from missing an important family members birthday. I had been planning to drop off a birthday present but a last minute change to plans meant I needed a same day flower delivery to save me from looking like I had forgotten! EFlorist delivered a beautiful bouquet in double quick time - thank you!

Date of experience: December 14, 2021
Ireland
1 review
0 helpful votes
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Top quality
December 15, 2021

Cant say enough about this company, great service, easy to use Web site and great value and quality, have used them 5 times so far and would recommend to anyone

Date of experience: December 14, 2021
GB
1 review
0 helpful votes
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Brighten your Christmas
December 15, 2021

There are 2 friends that are going away at Christmas that I won't see. I therefore decided it would best to send some flowers early so they could appreciate them before they went away. I ordered Monday lunch time and both bouquets were delivered before lunch on Tuesday. I lead a busy life so was so pleased I could order one day and they could be delivered the next. Great service, great flowers. I've already received a call about one bouquet and she's absolutely buzzing.

Date of experience: December 14, 2021
GB
1 review
0 helpful votes
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Service
December 15, 2021

I have used this flower delivery several times. It is easy to order. Flowers are good. Only once the flowers were delivered on the wrong day. But we're rectified straight away with another delivery on the correct day with no charge. I am continuing to use as I am happy with their service

Date of experience: December 14, 2021
Germany
1 review
0 helpful votes
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Fresh, bright, bouquet
December 15, 2021

I ordered these flowers for our 41st wedding anniversary two weeks in advance as I wasn't going to be home on the day. The flowers arrived on the day and were a fresh, colourful bouquet that was well presented.

Date of experience: December 14, 2021
GB
1 review
0 helpful votes
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Been buying from these guys for years now birthdays, graduations or any other special occasions they've never failed to make a long lasting impression

Date of experience: December 14, 2021
GB
1 review
0 helpful votes
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Beautiful flowers
December 15, 2021

I was given a bouquet of you flowers earlier in the year x they were lovely and lasted a long time x so decided to send some to my sister x we were due to meet up before Christmas, but now not happening, so thought she would get a nice surprise x I'm sure she will love them

Date of experience: December 13, 2021
GB
1 review
0 helpful votes
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Christmas flowers for my Gran
December 15, 2021

I wanted to order Christmas flowers for my Gran as a gift until I can get to see her.
Ordering was very easy and good options for Christmas. I had already looked at another companies website and didn't like the look of any of their options so was happy to find something I loved at eflorist.
I have ordered from them for my Gran before, so although she won't receive these until closer to Christmas, I am confident they will look as lovely as they did for my last order.

Date of experience: December 13, 2021
GB
1 review
0 helpful votes
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Disappointing Display
December 13, 2021

I wanted to say thank you to my sister for something special and the display that arrive looked more like an insult than a thank you.
Bitterly Disappointed.

Date of experience: December 13, 2021
GB
1 review
0 helpful votes
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Easy site to use
December 15, 2021

The flowers have in the past been exactly the same as pictured and I am very confident that my recent orders will be the same.

Date of experience: December 13, 2021
GB
1 review
0 helpful votes
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Lovely flowers
December 15, 2021

I always use eflorist now after being thanked for sending beautiful flowers.
Always delivered on time, so easy to order & worth every penny.
Definitely recommend.

Date of experience: December 13, 2021
GB
1 review
0 helpful votes
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Fabulous
December 15, 2021

I have had a lot of flowers over the time well worth the prices and they last long time I won't ever use any one else

Date of experience: December 13, 2021
GB
1 review
0 helpful votes
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Life saver
December 15, 2021

Forgot my mother in laws birthday…but placed an order and managed to redeem myself as she loved them. Thank you

Date of experience: December 12, 2021
Australia
1 review
0 helpful votes
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Broad range
December 15, 2021

I was looking for something to send elderly grandparents and was thrilled with the options. Flowers for Nan and wine for Grandad! Easy to order too:-)

Date of experience: December 12, 2021
Kenya
1 review
0 helpful votes
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Excelent service
December 15, 2021

Very happy with your service esp ordering from abroad and very friendly and helpful live chat. Thanks

Date of experience: December 12, 2021
GB
1 review
0 helpful votes
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Promise of a Sunday delivery was not adhered to. Message on the Sunday (delivery day) was received by DPD saying would deliver on Monday (late). Phone lines are closed from 3pm on Saturday and email sent said replies are 48 hours.
There was only one bouquet available for Sunday (next day delivery) and lots of choice if I waited until Monday.
I would suggest to anyone do not use the next day service over the weekend as there is no opportunity to rectify.

Date of experience: December 12, 2021
GB
1 review
0 helpful votes
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Very disappointed
December 12, 2021

Beautiful flowers but INCREDIBLY small, nothing like the description/picture advertised. Incredibly upset by this. Dead flowers with mould also put in the bouquet! £40 bouquet looks more like £3 from a garage. Very disappointed!

Date of experience: December 12, 2021
GB
1 review
0 helpful votes
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Overall was satisfactory
December 14, 2021

Would have given it 5 stars except that one or two of the roses petals were starting to curl. Overall O. K

Date of experience: December 12, 2021
GB
1 review
0 helpful votes
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So far so good.
December 14, 2021

I have used this company a lot & have received flowers myself from them as a gift from my relatives. Alway good quality flowers which last up to 2 weeks. Flowers are always as per the photo chosen from the Web site. Free chocolates are always a welcome treat & are good quality. This company are not the cheapest on the market but you get what you pay for, in my opinion. Keep up the good work.

Date of experience: December 12, 2021
GB
1 review
0 helpful votes
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Impressed
December 14, 2021

Ordered some last minute, next day flowers for my friends birthday, lovely fresh flowers an a decent amount in the bunch. Was also kept up to date on the delivery progress. Thanks Eflorist

Date of experience: December 12, 2021