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eFlorist UK

2.4

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eFlorist UK Reviews Summary

The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,249
value
1,240
shipping
1,174
returns
327
quality
1,140

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Xmas flowers
December 25, 2021

Sorry have not seen the flowers has I ordered them for my sister but spoke to her after she received them and she is delighted said that they are gorgeous thank you

Date of experience: December 24, 2021
GB
1 review
0 helpful votes
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Perfect service
December 25, 2021

Brought for an old lady I care for we ordered them on 23rd Dec and they was delivered at 9.30am Christmas eve excellent flowers and look lovely, made her Christmas special thank you so much eFlorist Great job.

Date of experience: December 24, 2021
New Jersey
2 reviews
4 helpful votes
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Impossible to track gift, no customer service
December 24, 2021

I bought multiple gifts from this company to deliver to family in UK. I live in New York and have to call the recipient long distance to find out if they received them. It is very difficult to track deliveries - they give you a tracking number through a different company called Yodel, but they still need a post code. Had to look up emails for each confirmation for each delivery to figure out which post code matches which delivery. Shouldn't they know that? Could not find a way to look up all my orders on the eflorist site. Will never use this company again

Date of experience: December 24, 2021
GB
1 review
0 helpful votes
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Very Disappointed
December 24, 2021

They look nothing like the pictures. Expected better.! Only plus point was the delivery was on time.

Date of experience: December 24, 2021
GB
1 review
0 helpful votes
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Disgraceful
December 24, 2021

Flowers do not look as per image, sent as a Christmas present as has arrived in a shockingly horrible fashion looks like something you would pull out the local park what a waste of money and waste of a Christmas gift should be ashamed, looks life half has been left at the shop

Date of experience: December 24, 2021
GB
1 review
0 helpful votes
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Nothing like the photo
December 24, 2021

Ordered a bouquet for a grave, they came, looked nothing like the photo, very small. Bought some other bunches from a supermarket for £3&£4 and they were the same size as the bouquet I paid £25 for, have posted a comparison photo. Will not be ordering again. What a waste of money right before Christmas.

Date of experience: December 24, 2021
GB
1 review
0 helpful votes
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Amazing
December 25, 2021

The flowers are amazing came early so that was a bonus smell amazing to would definitely order them again

Date of experience: December 24, 2021
GB
1 review
0 helpful votes
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Excellent service - beautiful flowers
December 25, 2021

Sister in Law had to cancel Christmas visit to us at the last minute due to her positive Covid test. Ordered the flowers Thursday morning. A beautiful bouquet arrived Friday morning. Superb service. Happy sister.

Date of experience: December 24, 2021
Australia
1 review
0 helpful votes
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Delivered in pieces
December 24, 2021

Flowers were delivered as photos below, obviously have been knocked over in delivery van, despite a keep upright label on the box

Date of experience: December 24, 2021
GB
1 review
0 helpful votes
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Excellent!
December 25, 2021

Great service - even just before Christmas
3x orders placed, one delivered same day, 2 delivered next day (Christmas Eve). Easy to use website, photos are a fair representation of what is is delivered, can't speak more highly of the service
Good value for money.
Well done!

Date of experience: December 24, 2021
GB
1 review
0 helpful votes
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The gift was as expected, comments made were, that the flowers were fresh and scented, the chocolates and fizz were a lovely touch, very pleased.

Date of experience: December 24, 2021
Australia
1 review
0 helpful votes
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Christmas Flowers
December 25, 2021

Great service, on time delivery for Christmas
Thanks heaps from WA Australia
Have used this service several times always deliver in time

Date of experience: December 24, 2021
GB
2 reviews
2 helpful votes
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Ordered flowers on the morning of 23 December. Recipient called a few hours later to say they were beautiful. Fantastic service, value and delivery.
E florist are now.my go to flower delivery. Service

Date of experience: December 24, 2021
GB
1 review
0 helpful votes
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Beautiful flowers
December 25, 2021

Flowers arrived early on Christmas eve as ordered. Beautiful bouquet. I would definitely use florist again.

Date of experience: December 24, 2021
GB
1 review
0 helpful votes
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Winter hedgerow
December 25, 2021

Ordered this as a Christmas gift as it was a nice bright change from the usual Christmas arrangements. Flowers arrived on time and my friend was delighted. Thank you

Date of experience: December 24, 2021
GB
1 review
0 helpful votes
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I ordered a large bouquet for my mum and I'm extremely disappointed with the quality of the arrangement, there's about 10 flowers and it just looks poor for the price, not happy at all

Date of experience: December 24, 2021
GB
1 review
0 helpful votes
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Christmas Flowers
December 25, 2021

In these difficult times and being so close to Christmas, thank you eFlorist for delivering next day (23/12/21) the flowers and chocolates which we ordered. They are absolutely beautiful.
We will certainly be using you for any future purchases, and will recommend you to all our family and friends.
Keep up the great work - well done

Date of experience: December 24, 2021
GB
1 review
0 helpful votes
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Extremely disappointed
December 23, 2021

Flowers were left on the front step, even though recipient was at home. No notification was placed in the letter box. The box was crushed and opened. The flowers inside were wilted, and there was even slugs crawling inside. This is the second time I have used EFlorist and been disappointed. I will not be using them again. A complete waste of money.

Date of experience: December 23, 2021
GB
1 review
0 helpful votes
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Flowers for Christine
December 24, 2021

I was surprised to receive the flowers early. Beautiful flowers very nicely presented. Thank you very much.

Date of experience: December 23, 2021
GB
1 review
0 helpful votes
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Delivery
December 23, 2021

Driver was so rude and the flowers should be in a basket. Not impressed at all by the presentation or service. Arrived a day late too and was really rude to my sister as she wasn't I. Looks more like funeral flowers rather than Christmas cheer … no thanks

Date of experience: December 23, 2021