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eFlorist UK

2.4

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eFlorist UK Reviews Summary

The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,249
value
1,240
shipping
1,174
returns
327
quality
1,140

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Poor
December 25, 2021

Ordered flowers to be delivered paid for all sorted only to receive email saying it they had been cancelled due to them being to busy not happy

Date of experience: December 25, 2021
GB
1 review
0 helpful votes
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Excellent
December 26, 2021

Would definitely recommend. Always on time and the flowers are amazing. I've always ordered from these and I've never been let down

Date of experience: December 25, 2021
Ireland
1 review
0 helpful votes
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Bouquet of flowers
December 26, 2021

I'm from Ireland. I ordered flowers at 12am Wednesday night to be delivered in Manchester on Christmas eve.The flowers arrived early Christmas eve in pristine condition.The woman who received them couldn't have been happier. She was thrilled and said they were beautiful. I would have no hesitation in ordering again or fully recommending e-florist. They deliver what they advertise. Very efficient and trustworthy and easy to order with a brilliant selection. Thank you.

Date of experience: December 25, 2021
GB
1 review
0 helpful votes
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Delivery
December 26, 2021

My review is for your company!
Delivery was excellent next day as paid for,
But delivered with no card, which was ordered, so message got lost
Order number WA*******

Date of experience: December 25, 2021
GB
1 review
0 helpful votes
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Sent some flowers to my misses and to be totally honest they were pathetic. Paid enough for them. Would I use again? Absolutely no chance. Trouble is it's done now

Date of experience: December 25, 2021
GB
1 review
0 helpful votes
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Beautiful flowers
December 26, 2021

Absolutely beautiful flowers for my mum birthday. We all loved them. Will definitely order again in next occasion. Thank you so much.

Date of experience: December 25, 2021
GB
1 review
0 helpful votes
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Excellent
December 25, 2021

Ordered late, typical man thing lol. Beautiful flowers arrived following morning. Couldn't have asked for better service from a company, many thanks.

Date of experience: December 25, 2021
GB
1 review
0 helpful votes
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So disappointed
December 25, 2021

The Christmas flowers received did not resemble what I ordered. They were very disappointing for £40! Sorry but I will not be ordering here again.

Date of experience: December 25, 2021
GB
1 review
0 helpful votes
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I ordered flowers and chocolates for my Sister's birthday the day before and was doubtful they would arrive the next day as so close to Christmas and she lives out in the sticks.
I didn't have to worry. They arrived on the day and she was absolutely delighted with the flowers and chocolates. She sent me a photo of them and they were beautiful.
Well done eFlorist for such a great service.
Will definitely use them again.

Date of experience: December 24, 2021
Japan
1 review
0 helpful votes
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Christmas Rose & Lily
December 25, 2021

It was a christmas gift for my mum and she love them.
I will buy more from eflrist it is very easy to buy from

Date of experience: December 24, 2021
GB
1 review
0 helpful votes
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Great service
December 25, 2021

I uses eflorist all the time and never been disappointed of the service or the bouquets that the provide

Date of experience: December 24, 2021
GB
1 review
0 helpful votes
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Upset
December 24, 2021

I ordered some flowers to be delivered to 15 thornber court burnley to my mum and dad and am very upset to learn at 7.30 on christmas eve night that they hadn't arrived I actually had to ask them which kind of did away with the surprise. My parents are elderly and shielding and we wanted to do something nice for them to cheer them up

Date of experience: December 24, 2021
GB
1 review
0 helpful votes
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Christmas Flowers
December 25, 2021

The Flowers were left out in the rain behind a gate not with a neighbour and a few flowers didn't survive. Well done Yodel! Second time no chocolates too!

Date of experience: December 24, 2021
New Zealand
1 review
0 helpful votes
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Will use again for sure!
December 25, 2021

Having a last minute idea to send flowers to my daughter on the other side of the world, I took a gamble on choosing your company. My daughter cried upon receipt. Thank you for the timely delivery and lovely arrangement.

Date of experience: December 24, 2021
GB
1 review
0 helpful votes
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Good Delivery
December 25, 2021

Great delivery especially as it was a last minute idea. Arrived when they said and considering they use Yodel very good. However with regarding to the actual order was disappointed with the actual bouquet received as did not feel it was value for money 6 roses for £26. I was glad I went for the higher priced one as the lower one I think would of only got 1. Obviously the wife was pleased so happy with that. Overall service very good disappointed with the actual order which was a shame.

Date of experience: December 24, 2021
GB
1 review
0 helpful votes
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Christmas Presents
December 25, 2021

Living and working in Andorra Arinsal, so a brilliant way to treat my family for Christmas in the uk. Lots of presents bought yesterday and delivered today. Thank you so much. Extremely happy with eFlorist UK.

Date of experience: December 24, 2021
GB
1 review
0 helpful votes
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Beautiful Flowers
December 25, 2021

Lovely Flowers and excellent service.
Flowers delivered in the time stated and very fresh.
Used twice this week and will certainly use again.

Date of experience: December 24, 2021
GB
1 review
0 helpful votes
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Not worth the mowy
December 24, 2021

Photo online looks great - but when you order large you expect more than 8 stems! Will avoid in future - waste of money

Date of experience: December 24, 2021
GB
1 review
0 helpful votes
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Ease of use
December 25, 2021

Quick, easy service to use, lots of quality same day products to choose from and delivered all on time

Date of experience: December 24, 2021
GB
1 review
0 helpful votes
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An amazing last minute bunch of flowers. Company website is easy to use and so efficient with delivery. It's always great to keep using them!

Date of experience: December 24, 2021