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eFlorist UK

2.4

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eFlorist UK Reviews Summary

The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,249
value
1,240
shipping
1,174
returns
327
quality
1,140

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Christmas flowers
December 28, 2021

Order flowers for Christmas as a surprise gift but was discussed with what turned up. I went the extra mile to pay £85 for them and honestly you could of got alot better from a supermarket fo £20 very disappointed... Will not order again from them

Date of experience: December 28, 2021
GB
1 review
0 helpful votes
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Bouquet
December 29, 2021

Bouquet arrived nice and early and was appreciated very much! I live in Hampshire so I didn't know who to use, just found eFlorist in line, will use them again, bouquet beautiful. Thank you so much.

Date of experience: December 28, 2021
New Zealand
1 review
0 helpful votes
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Awesome
December 29, 2021

The flowers were in great condition and delivered on time. My mum was thrilled with the iris. Thanks.

Date of experience: December 27, 2021
Australia
1 review
0 helpful votes
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Xmas flowers
December 28, 2021

EFlorist's website very easy to nagivate, good choice of items reasonably prices and delivered on time

Date of experience: December 27, 2021
GB
1 review
0 helpful votes
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Beautiful flowers
December 28, 2021

We ordered some Christmas flowers for my sister and they were delivered on time. She was delighted with them and the chocolates (which were included in the price).

Date of experience: December 27, 2021
GB
1 review
0 helpful votes
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Sympathy Flowers
December 28, 2021

Wow I can't even begin to explain how wonderful these flowers are. They are the most beautiful, heartfelt flowers I could've asked to be delivered. I ordered these for a loved one who has just lost a family member. Considering I ordered these 3 days before Christmas they arrived the next day with absolutely no fuss. I will be using this site for every occasion from now on.

Date of experience: December 27, 2021
GB
1 review
0 helpful votes
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I have bought a service from this company, and the flowers were completely different.
Such a terrible service, I will never use it again.

Date of experience: December 27, 2021
GB
1 review
0 helpful votes
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Excellent service
December 27, 2021

Very pleased with packaging and time of delivery. Item was securely packed, and tracking provided was very accurate. Will order again.

Date of experience: December 27, 2021
GB
1 review
0 helpful votes
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Shocking Service
December 27, 2021

I am contacting you to advise that the flowers that I ordered were not delivered on the 24th December 2021 as requested in my order. That specific date was requested as the flowers were for my cousins birthday and have still not arrived. I cant image what state they will be in by now. I have tried to check with Yodel but I keep getting the message we are currently receiving high volumes into our customer contact centre. Please bear with us whilst we work on getting to you. Alternatively can you visit out Tracking page to get the latest information on your parcel. When I go to the tracking page I get the same message.
Yodel Tracking no: JD**************
I am so disappointed and upset that the flowers ordered have not been received and that I was unable to contact and get answers. Please can you look into this and get back to asap with what has been a shocking service.

Date of experience: December 27, 2021
GB
1 review
0 helpful votes
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Not delivered.
December 27, 2021

Flower delivery booked for 24 December have still not arrived and I don't have anywhere left to complain

Date of experience: December 27, 2021
Albania
1 review
0 helpful votes
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Christmas gift
December 27, 2021

Brilliant presentation, a special gift for someone difficult to buy for. Very pleased with the surprise delivery.

Date of experience: December 27, 2021
GB
1 review
0 helpful votes
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For my Aunt
December 27, 2021

I found this order great value and my Aunt loved them, I will use them again when I want to send flowers again(next will be my wife's birthday)

Date of experience: December 26, 2021
GB
1 review
0 helpful votes
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Ordered my mothers flowers to be delivered on Christmas Eve, and recieved a text message advising that they were cancelled as they could not fulfill the order. Used before and had no problem, but on this occasion let me down badly with very little notice.

Date of experience: December 26, 2021
GB
1 review
0 helpful votes
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Rip of
December 26, 2021

Very disappointed at the flowers I got for my mother in law for Christmas they do not look fresh at all, the size of the bouquet is a joke I paid 33 pound for a large bouquet and I could count about 10 flowers all together, really upset and would not recommend this flower service to anyone, I want my money back please!

Date of experience: December 26, 2021
GB
1 review
0 helpful votes
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Disappointed
December 26, 2021

Hi
The flowers which were delivered did not seem very healthy, which I was very disappointed,
I had them delivered last year as well, which were so nice and healthy.

Date of experience: December 26, 2021
GB
1 review
0 helpful votes
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Flowers, what flowers!
December 26, 2021

Ordered for my Aunty to be delivered on Christmas Eve, don't see her much and lives alone so it was a wee cheer up for her.
Disappointed that they never arrived (still haven't)! First flower delivery company I have ever used that didn't deliver!

Date of experience: December 26, 2021
GB
1 review
0 helpful votes
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Xmas Flowers
December 27, 2021

3 last minute Xmas orders in Xmas week. 2 UK and 1 international - all arrived on time. Flowers were good so I have been told. Will try them again.

Date of experience: December 26, 2021
GB
1 review
0 helpful votes
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I sent 3 gifts of flowers this week, and each of them were sent on the correct day and perfect time, all the flowers were absolutely stunning, and my friends all got in touch to say how beautiful they were, as I have ordered many flowers in the past without any problems, this is a company I trust and I wouldn't use anyone else.
Love love love. Thank you everyone you just make life easier.

Date of experience: December 26, 2021
GB
1 review
0 helpful votes
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You saved the day for me as my daughter was unable to join us at the 11th hour for Christmas Day on the south coast diving down from the Manchester area on Christmas Eve, as her daughter tested Covid positive on the Wednesday. On Thursday I frantically searched to send her some flowers. You were the only florists I could find who were willing and able to deliver on the following day, Christmas Eve. Her children were also with their Dad for Christmas so she would be all on her own. Thank you very much for softening the blow with the bouquet and chocolates - they were a major surprise and success.

Date of experience: December 26, 2021
Spain
1 review
0 helpful votes
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What a fantastic buisness
December 26, 2021

Well we have always sent flowers via another company but we thought that due to the reasonable costs using eFlorist it seemed sensible to give them a try. Fantastic value for money, their delivery provider were second to none and the quality of their arrangements were unbelievable. Our elderly Step mum was absolutely taken with the flowers. We would definitely recommend them to everyone

Date of experience: December 25, 2021