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eFlorist UK Reviews Summary
The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.
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Order confirmed quickly and delivered. Thank you for your service. I will defo use your service s again
Ordered flowers to be delivered today
Nothing arrived
Very poor service
Why give a delivery date option and then you don't deliver?
I regularly use Eflorist as I find them to be very efficient and good value for money. The flowers always last really well.
Ordered flowers from Australia for my mum in the UK great website easy to Order good selection of flowers. Excellent notification emails for tracking of the delivery will definetly order from here again thank you team
I was disappointed to hear that when the flowers arrived at my recipitants house, the box was battered and looked like a couple of the flowers had been chewed!
Not quite the impression I was trying to set to the love of my life!
Very disappointed with the bouquet of flowers that arrived for my mum's birthday. Not only did they not arrive until 4-50pm they were nothing like the bouquet shown online.
Nothing spectacular really, bit over priced for the volume and quality of the product received. They were ok and flowers that came did last a couple weeks before wilting, but there was a lot less volume of flowers than I get for the same money on other florists sites, including one local to myself. Not terrible but have used many better ones.
Disappointed with the flowers delivered to my mother in law - they looked nothing like the ones I ordered - I was so embarrassed that they had been delivered in my name. I complained to customer services and they did not want to know they just 'fobbed me off'.
I had already ordered the same flowers to be delivered to a friend four days later but I was unable to cancel the order so I was humiliated again when poor flowers were delivered.
The website was very easy to use. There was a good choice of flowers within my price range. Would use again.
Thanks so much for the super fast service. The website was easy to use, the selection was great and the prices competitive.
The recipient said that it made her day, and her week!
Ordered spring flower bouquet for a birthday. Flowers lovely but sadly the message I wrote was not included!
Ordered flowers in morning were delivered early afternoon
On the same day could not fault service. The flowers were very fresh and beautiful
Was very pleased with them would use this florist again
The flowers arrived as expected, fresh and scented. Ordering online was quick and easy, the delivery perfectly online. I bought this bouquet for my partner to celebrate our anniversary so the card was as important as the flowers: it was wonderful! Nice handwriting style, not the often used typed in.
I live in the Czech Republic, ordered some birthday flowers for a uk address in seconds too easy!
Flowers and chocolates were really nice, thanks.
Thank you so much for my order being both beautiful and on time it was a very old friends birthday and she was very happy with her flowers and gift well done and highly recommended
Ordered to be delivered to my girlfriends house as I work away for the forces, hoping they arrive healthy and in time :) will update
This company is definitely not one to use if you want to make a surprise. I get an email from them to review them and hoping the recipient love the flowers. It turns out the flowers were NOT delovered.
There is no number to call and when you write to their instant message service you an email saying I shall have a response in 48 hours.
Utter rubbish. Sincere advice not to use them because they will ruin the moment for you!
Great service, flowers were delivered in a perfect order and early. Will definitely use again in the future.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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