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eFlorist UK Reviews Summary
The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.
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No complaints, my order got delivered the next day with an element of surprise! They were happy and it made their day :)
Very easy ordering system, very impressed! The flowers were beautiful and my friend was delighted!
They were delivered on time and very fresh. I'm very satisfied with the flowers and the whole service. Well done everyone.
I ordered a beautiful bouquet yesterday 20th online, to be delivered to a friend recovering from a serious operation. I admit to being somewhat nervous, not having seen their range in person, only online. Well, they were delivered promptly this morning, and I received a photo via messenger from a member of the household, and they were beautiful beyond expectations. Thank you so much eflorist, for such a wonderful service, delivering happiness to a special lady.
Ordered the medium moonlight bouquet with a vase for my daughters 21st birthday as she loves roses and purple is her favourite colour. Was very disappointed with what I received, it looked more like one of those £1.50 flower bouquet from the supermarket. The bouquet is swinging in the vase as you can see by the picture. Was expecting a bit more of a impact than what I got.
Very disappointed with my flowers. Was supposed to be buds. They weren't. I paid for a large bunch. Wouldn't like to see a small one.
I found the product very overpriced for the flowers received. The vase I ordered with the flowers was completely the wrong shape and not suitable for the bouquet. Would not use again.
My birthday friend was delighted with the Flowers.
Sadly the free chocolates were missing.
I might add I had personally received flowers and chocolates in the week and was delighted with both.
My order was delivered quickly on the same day and my friend who was the recipient said they were lovely, she was thrilled.
Why still the flowwr not resive to my cousin how is it? I put address and phone number u didnt send her the flower maybe u take it to another people please see whats going on
Hello. I´m form Czech republic. My daugther graduated from a university in London. After school, she found a job here. February 8 she celebrates the name-day (this is Czech custom). Hence the flower from mom and dad. We hope she likes it. Excuse me I don´t speak good English.
The flowers looked nice even if a little bit different from the pic on the website but overall was a nice present and was appreciated. I was expecting to see more tulips.
I live abroad and used eflorist to send flowers to loved ones for special occasions. Sometimes they are nice but other times the bouquet is small and unimpressive. On a few occasions, the flowers have died within just a couple of days and any attempts for a refund or to send new flowers have been met with very unhelpful and dismissive comments from their customer services. It's a shame because in the past, eflorist have been good but I won't be using them in the future.
NO FLOWERS TURNED UP - CANCEL MY ORDER WHY ARE YOU TELLING PEOPLE SAME DAY WHEN YOU CLEARLY CANT GET THEM ON THE SAME DAY
Great service and very reliable both for received and ordered flowers. Nice sweets! Very pleased! I will always use your service
No order acknowledgement given but payment taken immediately. Had to chase eFlorist by email to check order had actually gone through. Flowers delivered on time but MUCH smaller than I anticipated (paid for a large bouquet but received a small-medium bouquet). Would not use again.
I have ordered flowers on several occasions and I haven't had any problems.
Every time they have arrived when I wanted, in excellent condition and at a good price. This is a company I can rely on. Thank you eFlorist.
Your flowers arrived at the address on time. Very pleased with the quantity an quality. The chocolates were appreciated. A big thankyou to eFLORIST.
Excellent service, fast delivery, easy to navigate website and reasonably priced. Really happy with my purchase. Will use Eflorist again.
Fantastic customer service, constant updates from once order was placed through to delivery less then 24hrs later.
The flowers were perfect and the packaging was perfect! My girlfriend love the rose and everything is so cool. The delivery is fast as well!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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