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eFlorist UK

2.4

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eFlorist UK Reviews Summary

The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,249
value
1,240
shipping
1,174
returns
327
quality
1,140

We monitor reviews for authenticity

South Africa
1 review
0 helpful votes
Follow Anya O.
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The flowers were a surprise, they were delivered to the wrong address.the driver was told st budeaux. Now we don't know where the flowers are.

Date of experience: January 24, 2022
GB
1 review
0 helpful votes
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Grateful friend
January 25, 2022

My friend was in a serious car accident last week due to careless driving by a third party who rushed away before the police arrived. The flowers really cheered her up. Thank you.

Date of experience: January 24, 2022
Washington
1 review
0 helpful votes
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Delivery was fantastic. However they turned up looking very sorry for them selves very dry. Could of got a better bunch from tesco for £7. Very disappointed.

Date of experience: January 24, 2022
GB
1 review
0 helpful votes
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Paid £51 for a luxury bunch and box of chocolates, I got a few flowers not even worth a fiver and no chocolates, I never felt so embarrassed

Date of experience: January 24, 2022
GB
1 review
0 helpful votes
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Omg how disappointing. What a rip off, hardly any flowers for the money. I order flowers on line a lot and thought I would give these a try - never again! Other flower delivery company give you so much more for your money.

Date of experience: January 24, 2022
GB
1 review
0 helpful votes
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Get well flowers
January 25, 2022

Quick and easy to order. Good value for money. Recipient said flowers were beautiful. Delivered on delivery date.

Date of experience: January 24, 2022
GB
1 review
0 helpful votes
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Very happy with my order
January 25, 2022

As a first time customer I can honestly say I will definitely be returning. From starting my order to delivery it was incredibly easy and well informed throughout. Flowers are beautiful

Date of experience: January 24, 2022
GB
1 review
0 helpful votes
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Flowers
January 24, 2022

I was suggested by my son an dont usually shop online but it was quite easy an loads of options defo worth using

Date of experience: January 24, 2022
GB
1 review
0 helpful votes
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Excellent
January 24, 2022

Ordered for next day delivery. I was informed every step of the way and was not disappointed. Will use again.

Date of experience: January 23, 2022
GB
1 review
0 helpful votes
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First time ordering
January 24, 2022

This was my first time ordering from eflorist and have to say was a simple process from start to finish and completely idiot proof. Would highly recommend and will definitely order again.

Date of experience: January 23, 2022
GB
1 review
0 helpful votes
Follow Nick S.
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I have just had a heartwarming call from my mother delighted with her birthday bunch. We have hardly seen each other since Covid started so getting this right means so much more just now.

Thanks eFlorist

Date of experience: January 23, 2022
GB
1 review
0 helpful votes
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Very pleased
January 23, 2022

I bought these for my daughter on the anniversary of her dad passing away. It was just to say I was thinking of her and knew it was hard for her. Very pleased with the service

Date of experience: January 23, 2022
GB
1 review
0 helpful votes
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Not like expected
January 23, 2022

Disappointed they were the colour of the moonlight bouquet I ordered but no where near as beautiful.

Date of experience: January 23, 2022
GB
1 review
0 helpful votes
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Sister's birthday
January 23, 2022

Lovely flowers, perfect for the occasion, quick and professional service! My sister loved them dearly... Will definitely order again!

Date of experience: January 22, 2022
GB
1 review
0 helpful votes
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Very quick delivery + extra free gifts & cheap prices thanks a lot for making it special you guys made it happen x

Date of experience: January 22, 2022
Turkiye
1 review
0 helpful votes
Follow Melih F.
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I received information by email that the recipient was not at home to receive the flowers, and they were left with the next door neighbour.

My reading of the situation is as follows: the individual delivering the gift must have been so courteous that the next door neighbour was clearly charmed to look after the gift until their neighbours would return.
Normally people would be hesitant to do this sort of a favour.

Bravo and many thanks to the entire eFlorist Team.
Keep up the good work.

M. Fereli from Istanbul

Date of experience: January 22, 2022
GB
1 review
0 helpful votes
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Quick and easy
January 23, 2022

Will use them again... quick delivery easy to use website.,...
Happy with the results

Date of experience: January 22, 2022
GB
1 review
0 helpful votes
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Disapointing
January 22, 2022

Lovely flowers, but paid the extra to get up to 50 GBP, very small beauquet for the money, was supposed to be making up for a Xmas day birthday which was delayed til January and just didn't do the money justice. Such a shame.

Date of experience: January 22, 2022
GB
1 review
1 helpful vote
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Flowers
January 22, 2022

Absolutely disgusted and upset! I sent these to my mum for her Birthday! They look NOTHING like the photo on the website! My mum was really upset I've wasted my money! It spoilt her Birthday. My advice! Save your money, you can buy better for half the price in a petrol garage! I picked 1 star rating because I had to.
Michelle Mills

Date of experience: January 22, 2022
Spain
1 review
0 helpful votes
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3 year's later!
January 22, 2022

I have been living away from home for the past 3 year's and Eflorist have enabled me keep close to family! Every birthday, anniversary, Christmas; their deliveries are always on time. In an event where my flowers were placed at the wrong locating due to my own error on a post code, they sent me a discount code for my next delivery.

Thanks again! Your flowers always bring my family and friends so much joy! My fav is Marmalade!

Date of experience: January 21, 2022