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eFlorist UK

2.4

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eFlorist UK Reviews Summary

The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,249
value
1,240
shipping
1,174
returns
327
quality
1,140

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Beautiful boquet
February 2, 2022

After reading the reviews I was a bit dubious as they were a surprise for my daughter and she has now received them and they are beautiful, she also said she could smell them from inside the box, really fresh and bright just like the description thank you, you have helped brighten her day

Date of experience: February 2, 2022
GB
1 review
0 helpful votes
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Two thumbs up!
February 2, 2022

Brilliant service. Always makes my mum smile (which, to be honest, is the reason that I send them!) The website is easy to navigate, the prices are good - especially with the discounts and free chocolates! Delivery is swift and I'm kept updated from start to finish.

Date of experience: February 2, 2022
GB
1 review
0 helpful votes
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Jills Valentines
February 2, 2022

My name is Rob. I'm buying these roses for Jill.
I lost My Jill March '21.
Jill will always be my Valentines.

Date of experience: February 2, 2022
GB
1 review
0 helpful votes
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I've ordered flowers several times now from eFlorist, well because of the price, the quality, the service and the overall delivery. Great quality bouquets at some great prices, and always blooms with a minimum of 7 days flowering. I've had so many people compliment me on the bouquets I've sent for various events birthdays, anniversaries, thinking of you and just because's! I get notified when a delivery is due and can track the journey from start to finish! Great company, quality and price. You won't be disappointed!

Date of experience: February 2, 2022
GB
1 review
0 helpful votes
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Flowers
February 2, 2022

Hi,

My customer sent me a photo of the flowers delivered and to fair i thought they looked a bit sparse.
Just feedback.

Date of experience: February 2, 2022
GB
1 review
0 helpful votes
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Best flowers
February 2, 2022

Ordered from this website a couple times and each time the flowers come they've been perfect, can't go wrong with any of their flowers.

Date of experience: February 2, 2022
GB
1 review
0 helpful votes
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Flowers
February 1, 2022

I ordered flowers and got a confermation a hour later but had wrong adress a mailed them straight. Back only to be told nothing they can do won't be ordering again

Date of experience: February 1, 2022
GB
1 review
0 helpful votes
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Fantastic
February 2, 2022

Excellent and outstanding service and always on time.
Flowers very well presented and packed in a Very nice way which keep the flowers fresh.

Date of experience: February 1, 2022
GB
1 review
1 helpful vote
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Didnt last
February 1, 2022

Bought a large bouquet for the Mrs, it arrived and they looked a little sorry, and smaller than expected for a large bouquet. Thought water would pep them up. No plant food supplied. First flowers wilting on day 2 and the rest were pretty much saying goodnight on day 4.
I have used the site before and previous recipients showed photos of flowers lasting a lot longer, so maybe local supplier issue (South Manchester)

Date of experience: February 1, 2022
GB
1 review
0 helpful votes
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My daughter in law as been poorly so I thought I would surprise her with some flowers.
The ordering was easy and quick, and they were delivered on time, my daughter in law loved them.
She sent me a picture of them and they did look fantastic.
I will use eflorist again most definitely

Date of experience: February 1, 2022
GB
1 review
0 helpful votes
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Great choice of flowers and my bouquet was delivered the same day. Reliable service. I paid a bit over the odds but only
Because I'd left it so late. There are cheaper delivery options.

Date of experience: February 1, 2022
GB
1 review
0 helpful votes
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Great surprise - tulips were the perfect colour for the lady concerned and she was extremely pleased. Internet marketing worked a treat - there was no special occasion, I just ordered because the offer was emailed to me!

Date of experience: February 1, 2022
GB
1 review
0 helpful votes
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Delivery of flowers
February 2, 2022

Delivery very quick, all the flowers were in bud and looked lovely. An excellent service and good value for money

Date of experience: February 1, 2022
GB
1 review
0 helpful votes
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Flower Delivery
February 1, 2022

I ordered some flowers for my sister who is quite poorly at the moment she thanked me for them but said they were wilting & sent me a photo, they don't look exactly like the flowers bunch I ordered but was more disappointed that they were wilting as soon as she had taken possession of them I have had flowers sent to me in the past through the post maybe not from this company & they have always seemed fresh & lasted a while. The most upsetting thing to me is that I got them to cheer my sister up as she is very ill & they have not lived up to their expectations

Date of experience: February 1, 2022
GB
1 review
0 helpful votes
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I wouldn't get my flowers from anyone else.
February 2, 2022

A fantastic service!
It's easy to use ordering online.
Fast and reliable and I have used them over and over again as they are faultless.
Once delivered the Flowers are always of high quality I can't recommend them enough!

Date of experience: February 1, 2022
GB
1 review
0 helpful votes
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Disappointed
February 1, 2022

I purchased the pink lady large bouquet for my friends birthday and what was delivered looked nothing like the picture. Very underwhelming and slightly disappointed.

Date of experience: February 1, 2022
GB
1 review
0 helpful votes
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Anniversary Flowers
February 1, 2022

Ordered flowers through Eflorist for my parents 53rd wedding anniversary - ordered mid day Monday & delivered 11AM next day on day of parents anniversary and they are delighted with the flowers - many thanks!

Date of experience: February 1, 2022
GB
1 review
0 helpful votes
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Great!
February 1, 2022

I ordered some flowers for my mom and step dads 22nd wedding anniversary and it was so easy and a lovely touch with a free box of chocolates to go with them! Very happy!

Date of experience: February 1, 2022
GB
1 review
0 helpful votes
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So easy and quick
February 1, 2022

I ordered flowers for next day delivery and it was so simple and quick. I received a text message when they were despatched and then another hen they were delivered. Very happy with the service. Would definitely use again.

Date of experience: January 31, 2022
GB
1 review
0 helpful votes
Follow Lynne F.
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I've used eflorist for years and have ordered many, many bouquets for a variety of occasions: birthdays, Get Well, valentines and general feel-good flowers.
I've always found the quality of the flowers to be excellent and as they arrive in bud - they last far longer than supermarket bouquets.
I'll certainly continue to order my flowers from florist and would have absolutely no hesitation in recommending them to anyone.

Date of experience: January 31, 2022