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eFlorist UK

2.4

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eFlorist UK Reviews Summary

The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,249
value
1,240
shipping
1,174
returns
327
quality
1,140

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Gift simplicity!
February 4, 2022

I have ordered flowers and gifts many times from eFlorist. Especially so during this pandemic. It is so simple and reliable to have beautiful bouquets delivered in time to your loved ones! I can certainly recommend!

Date of experience: February 3, 2022
GB
1 review
0 helpful votes
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A great deal, lovely flowers, fast delivery and an extremely happy niece, who needed cheering up; they brought a smile to her face.

Date of experience: February 3, 2022
GB
1 review
0 helpful votes
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Fantastic value
February 4, 2022

I have used so many Company's to send flowers in the past, but this is the best one I have come across, fantastic value for money, and so helpful, nothing is to much trouble for them, after coming out of hospital with a slight brain damage, I messed up my order but they put it right for me straight away, don't think I will ever use anyone else again, fantastic value for money and go over board to be helpful has to be 5 star plus

Date of experience: February 3, 2022
GB
1 review
0 helpful votes
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Satisfaction.
February 4, 2022

I don't believe in perfection but my two experiences with the firm have been good. I made the order very easily, something not always so on some of the sites I use. The order was delivered as promised and the recipient was very pleased by the presentation of the flowers and chocolates. In this age we require ease of access and fulfilment of an order I have found both with eFlorist.

Date of experience: February 3, 2022
Ireland
1 review
0 helpful votes
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Great service
February 4, 2022

Excellent service, great value. Delivered from Ireland to United Kingdom, flowers were very fresh and great quality and a little box of chocolates. Excellent communication. I would definitely recommend this company. Thank you

Date of experience: February 3, 2022
GB
1 review
0 helpful votes
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Excellent service
February 3, 2022

Ordered a bunch of cheaper flowers for a birthday on same day service, they arrived at recipients address just a few hours later, she rang me and was over the moon, said they were amazing. Will definitely be using again.

Date of experience: February 3, 2022
NL
1 review
0 helpful votes
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Excellent as always, never let me down, flowers always arrive full of life and on time. The only place I trust to get those flowers for the special occasion.

Date of experience: February 3, 2022
Ireland
1 review
0 helpful votes
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Excellent
February 3, 2022

Wonderful service and prompt delivery highly recommended for all occasions. I have used this service in all parts of the UK and will continue to use it in the future.

Date of experience: February 3, 2022
GB
1 review
0 helpful votes
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Incomplete order!
February 3, 2022

The flowers were delivered on time, but the card wasn't delivered. It was a bit disappointing since the message was an important part of the gift!

Date of experience: February 3, 2022
GB
1 review
0 helpful votes
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"Get what you pay for"
February 3, 2022

By the time you add the delivery these flowers are not cheap. I ordered a mid-sized bouquet. They were delivered on the day expected, by a friendly driver and wow, what a mix. Really, really pleased with the bouquet size and variety of flower. Super fresh too. Would I recommend? Definitely! In comparison to other sites the price is good, and as the adage says, "you always get what you pay for"

Date of experience: February 3, 2022
Qatar
1 review
0 helpful votes
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Last Minute Booking
February 3, 2022

Good job - Mum was very happy with the bouquet of flowers and chocolates!

Well done eFlorist UK and keep it up

Date of experience: February 2, 2022
GB
1 review
0 helpful votes
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Amazing gift
February 3, 2022

I sent an amazing bunch of spring flowers and they made it someome
Extremelly happy! I will order again and again! Completely in love, such a nice surprice!

Date of experience: February 2, 2022
GB
1 review
0 helpful votes
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Good site
February 3, 2022

Good site for flowers and other gifts. Not over top for price. Good range of flowers as well for all types of events.

Date of experience: February 2, 2022
GB
1 review
0 helpful votes
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Rainbow
February 2, 2022

I've been waiting for a reason to order this bouquet it's my mums 74th birthday tomorrow and I can't wait to see her face
Thank you for making this possible

Date of experience: February 2, 2022
California
1 review
0 helpful votes
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I ordered flowers for my Mum, yellow roses her favourite. She phoned this morning to say thank you and showed me the flowers. I was appalled it was half the size of the flowers advertised, I know they show the large bouquet when advertising, so I ordered the larger size, so I am cross now as my Mum now thinks she's not worth the larger size. Last time I used M&S for flower they were lovely, I am so disappointed and I will have to find another florist!

Date of experience: February 2, 2022
GB
1 review
0 helpful votes
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Disappointing
February 2, 2022

Not worth the money I spent - small bunch that could have been bought at a petrol station and half the flowers were wilted.

Date of experience: February 2, 2022
GB
1 review
0 helpful votes
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Always reliable
February 2, 2022

Have used eflorist a few times now and what I like is that what ever I order, when delivered (next day always), the flowers look exactly as in the picture on the website.
They seem to last for a good time also. Not often I write reviews but am very happy with the service eflorist provides.

Date of experience: February 2, 2022
GB
1 review
0 helpful votes
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Easy ordering
February 2, 2022

Very easy site to navigate on
My Sister was very happy with her flowers and I would order from this seller again

Date of experience: February 2, 2022
AE
1 review
0 helpful votes
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Disappointing
February 2, 2022

I can't describe in words the disappointment. The Pictures can tell everything! You destroyed a a beautiful surprise!

Date of experience: February 2, 2022
GB
1 review
0 helpful votes
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Absolutely gorgeous
February 2, 2022

Had flowers delivered today to some special friends as a thank you gift, my friends were absolutely delighted with them and sent me a photo, they really are very pretty, thank you I will certainly use your company again.

Date of experience: February 2, 2022