eFireplaceStoreReviews 408

Called in for chimney componets. Very knowledgeable and friendly. Had the entire assemble in stock. Recieved it in 3 days.
Works perfect. Thanks

Everything was top notch and complete so what else could I want.
The biggest complaint I have is the fact I have to put in at least one hundred characters for this rating!

Excellent customer service! They made sure i had all the things i needed and also help get with the things they do not supply. I would buy from again!

They had the parts I was needing and shipped them out very fast! I will keep them in mind when another customer needs a part that they can supply!

Was easy to order, and also when I have called in order they were very friendly and helpful, and the product works well

Beat a quote from competitor on a vent free fireplace and accessories and shipped quick! Was responsive to questions. Would recommend!

Product was delivered 2 days before expected date and quality is just as we expected it should be. I highly recommend the Fireplace Store and will be ordering my gas logs from them as well.

EFireplace has an easy to navigate website, competitive pricing, good communication before and after the order process and advice and information regarding your purchase after you receive your order. Shipping is super-fast as well. I will be buying from eFireplace again.

I received the product on time and in great condition. Packed properly on a palette and well padded to insure undamaged delivery. Easy install with very good instructions. Followed them to the letter and passed final county/city inspection with no issues to resolve. I am most pleased.

Product of high quality.

Installation went as planned, with clear instructions.

Was shipped in very secure manner, reducing any chance of damaging product.

Very pleased!

Good selection and fair pricing. This set is substantial, looks really good, and was in a good price range. Very happy with purchase and shipping.

I ordered three products, fireplace grate, fireplace screen and fireplace tools. I'm very satisfied with all three purchases and the service I received.

EFireplace was the only company I could find that could / would help with replacing my gold trim fireplace screen with a black trim. They also gave me a great price.

Returned the item in exact same original box without opening it. But, after 4 weeks still waiting for my refund! Do NOT deal with this seller! They only care about collecting money from you. There is absolutely NO customer service when it comes to issues or return!

Order and delivery went through without a hitch. Ordered on Thursday night and received order Tuesday. Monday was a holiday..

Not only does the Superior Fireplace exceed our expectations, we were blown away by the quick delivery. Despite the timing on our ordering we were able to proceed with our construction without delays. We will not hesitate to purchase our fireplace needs from fireplace.com in the future!

Received in very good shape. The installer said that it was one of the better ones for the price that he has worked with. It looks and works very well. I would recommend it to any of my friends.

Oreered a stove and I had to call the manufacturer to get a part number for a stack takeoff from the stove.
This I think they should have known. I in turn had to order it a week later and pay shipping again when it could if been included on the original pallet.
Just a cluster ****

Very easy to purchase and good price compared to other sites and product availability. Set included all of the items I needed to convert a previous wood burning fireplace to gas logs.

Good quality. Easy install. Quick ship. Recommend to any one needing a fireplace hood. Nice brass color that matched our fire place screen.