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eFireplaceStore Reviews Summary
eFireplaceStore has a rating of 4.3 stars from 408 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eFireplaceStore most frequently mention customer service, fast delivery and next day. eFireplaceStore ranks 3rd among Fireplaces sites.
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Wow did I have a crazy day, big order of piping got delivered to wrong place, things went crazy, luckily I was able to talk to Sara and April and they sorted things out and compensated me fairly for the mishaps. Even though it was a mix up from everyone we were able to solve the issue rarely what companies do now a-days. They are my go to supplier.
I needed a new gas valve for my fireplace gas logs. I found exactly what I needed at the eFireplaceStore. The price was reasonable, and included free shipping. The part came quicker than I had expected, and was the perfect replacement part. We can enjoy fires in our fireplace again.
Had problem with damage during shipping. FAST response to request for assistance. New parts arrived in less than a week.
I orderded this to keep my mantle from getting too hot. Received in just a couple of days. Easy to attach and besides looking great it does its job deflecting the heat.
Its awful! There is no assistance with any installation issues, but most importantly if there is problem with your unit you have to go with a 3rd party company. The first one couldn't find the part that was missing off my brand new fireplace because their numbers were different from fireplace and now I have been waiting for 5 weeks for a special toggle switch. Its like a bad Friday night live skit.
Bought a hearth rug and pellet bucket/scoop. Love both items! Arrived quickly, packaged well, and both were very nice quality items. Exactly what I was looking for. I highly recommend both items.
Wonderful prices great buying experience the shipping was fast and delivered in resulting in no damage. Fire logs set is beautiful and we are very pleased
Part was great, shipping was great. Very happy they worked with me and got me the part I needed. Very quick. Part fit perfect. Needed it to fit and get done quickly to avoid letting heavy rains get in the house
Purchased new fire back in winter design. Price was really good, much less than several other companies. Arrived quickly, is installed and in use, looks great.
I gave the model # of my fireplace. Even though it is no longer made, they gave me the remote to order. When it arrived, it worked perfectly!
Great technical staff, easy to order and plenty of email communication. I would definitely buy from them again.
Outstanding experience; the product was described perfectly on the site; the quality was excellent and all the expectations set by the website were more than matched by the actual product that arrived. I will do business with this organization again.
Even though I had not the best experience with tech support, the company initially charged me a restocking fee on a return. After some harsh communication on my part, the company refunded me the restocking fee. I appreciated the fact that they listened to my concern and acted responsibly.
Hi Keith, we really appreciate the feedback on your buying experience. I was able to locate your order in our system and research not only the original sales call but how your case was handled from there on out. From the information at my disposal, it appears our technician originally sold you the correct remote based on the information he was given. Again, from my end, it appears that we weren't aware that your unit had been misidentified until you received your remote and attempted installation.
We completely understand this scenario. Manufacturers love to list multiple model numbers on their literature and it can sometimes be difficult to discern exactly which unit you have (especially if it's been a while since it was installed).
Our ultimate goal is to have a happy customer. We are glad to refund you the $27.04 deducted from your return credit. I'll go ahead and get that processing for you and will email the receipt directly. If you happen to change your mind on that proper remote for your fireplace, we'd love the chance to get you taken care of.
Also, and finally, we are VERY sorry for the issues you encountered with our phone system. The week of and before Halloween were a nightmare as we experienced several outages in our server room. I hope it was clear that you were not being hung up on; sometimes technology backfires. Again, we apologize for the frustration experienced and hope the above refund helps to ease it at least some.
Haven't installed ours yet but seeing it in person,
It's beautiful, modern,
Sleek doesn't require a whole lot to have One. It's a great size 72".
The Sales rep that helped me was Fantastic. Pay the good help.
We used the web to shop, personal call to answer questions about what other parts and/or accessories would be needed to complete install. The personal service was awesome!
Heater arrived quicker then expected. It looks nice, Am happy with purchase
From the business
Building a hearth is like any other home construction project. It takes a lot of hard work, time, and, unfortunately, money. Well, at eFireplaceStore.com our goal is to take some of that burden off of you, the busy homeowner. We carry literally everyth...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We've researched this events on this customer's order and, while we did recommend the customer contact the manufacturer directly for escalated installation assistance, we never would have recommended they resort to a third party company for parts. The exact opposite is the case - we have a claims department standing by ready to file claims with the manufacturer for no charge replacement parts. It appears that our attempt to save the customer and their installer time by referring them to the manufacturer's tech department set them on a path of greatest resistance. While we are too late to intervene and assist with the parts needed. We are certainly happy to reimburse the customer for these parts they should have never had to buy. We simply ask the customer provide us with a receipt for the items purchased. The customer can supply this at their convenience by emailing [email protected].