eFaxReviews 193

I opened an account with this company last month. Without notice it was suspended and they took my money out of my bank account without providing the service I signed up for. I called Customer support who told me that if I wanted to reactivate my account, I would have to provide them a copy of my bank statement along with a copy of my debit card. Reference numbers ******* and *******. This is not an ethical company. Do not use.

Signed up for the "free" 10 day trial. Sent a test fax and was charged $10. Apparently they have a spend down thing where they automatically charge your card a minimum of $10 when you fax to cover any overages you may have at the end of the month. This was day 2 of free 10 day trial at the charge appeared... so I called to cancel... have to cancel by chat recording said. Took me 20 minutes to cancel on chat because of all the upselling they tried to do. Ugh..

Great software. Had an issue with customer service at one point, but it was resolved to my satisfaction and I greatly appreciated the effort they put in after the fact.

We do not need this service anymore, but we would likely use again if ever needed.

I really give it no stars as they are horrible. This company lied about their policies on cancelling and have very bad service, capabilities and customer service. Stay away is my recommendation as there are many more honest companies around to provide. Just be careful as they lurk behind many names. Anything J2Global is bad would be my guess. They told me if I cancelled I could still use the service as I paid until a date and all the information would be retained... that was a lie. Do not trust this company on any level and certainly with your credit card. I have cancelled the associated card number and requested a new one for my protection. A very, very, bad company.

I wish I could give this "company" negative stars! I also wish I'd been smart enough to look at these reviews before I signed up with them. For starters, their "service" DOES NOT WORK. No matter how many pages you are supposed to receive, you only get ONE, and it's unreadable. Completely WORTHLESS.

On top of that, it's damn near impossible to cancel. Try calling "customer service" - you will be put on hold FOREVER. Any person you wind up talking to has the thickest accent ever, if you know what I mean. No one answers emails. To say this company is fraudulent is the understatement of the century.

I am disputing the charge through my bank, and I cancelled my current card and am getting a new one. No way is this going to happen again!

STAY AWAY from these rip-off artists! Unbelievably immoral, evil, and wrong!

No way to cancel online, emails get ignored and they keep charging my credit card. EFax is really really annoying and cheeky. I wanted to cancel my account but there is no option in the member area so I wrote several emails, which all got ignored. Apparently they want to make you call their customer service department which is illegal in Europe. Stay away from those scammers!

TOTAL RIP OFF - service doesn't work - long wait time on their customer service line - then they blamed the receiving end for the transmission not working - then I e-mailed to cancel my free trial and got a response days later that "cancellations can only be processed by calling in" so I just called in (am calling my credit card company now to refuse charges from them) and after letting them know all my concerns, the heavily accented service rep had the nerve to try to sell me their eVoice product - SERIOUSLY? DO NOT USE E-FAX!

I used faxonline.com for years with NO issues. They were purchased by EFAx so my account was transferred. I rarely use it, but would like it to work when I do. I tired to send a fax this AM and could not. After 30 mins online with their support I asked a DUMB QUESTION... Are you compatible with MAC'S and to my surprise was told NO WE ARE NOT. WHAT service is not compatible with MAC'S in today's world? Unbelievable... they are as outdated as faxes themselves!