eFaxReviews 193

Do not deal with company.
Won't stop charging your credit card even after you email them to stop your subscription.
They'll reply an email to you to tell you to call a number which is always on hold.
With good subscription companies, you can simply cancel it usaually through an online dashboard with one click
The bad ones make it very difficult, this company is the worst one.

Read other review online who got on the phone with their support,
"When you go to cancel, the customer support also play a ton of word games. In my case,
It got so ridiculous that they claimed they didn't understand such basic statements as "cancel my account immediately!" and "Cancel my account today!".

Like others, I eventually had to get my bank to block E-Fax from making any charges against my card."

I'm now filing chargeback for the these payments.

Years back I had Maxemail for fax service. EFax purchased Maxemail and I could no longer send or receive faxes that was June of 2016. Last Saturday Feb 10,2018 eFax took money out of my account Maxemail had on file. I called eFax customer service and it was a complete scam. They told me they would cancel my account, but would not refund the money, even though I never authorized eFax to take funds nor did I ever use their service. The customer service rep said it is like television service, just because you don't turn your TV on doesn't mean you don't have to pay for television service. I tried to explain I didn't order eFax service, but he didn't care. He told me I would need to call corporate for a refund, but wouldn't give me their phone number. EFax is a complete scam and should be investigated for fraud.

E-Fax ( aka EFax) are THIEVES!

The refuse to recognize when you cancel and keep charging you.

In my case, when I got to the supervisor, Chris, I was told that "It's against our policy to get refunds" (even when charged for a cancelled service). When I stated I would take it up with my bank, Chris threatened to place negative commentary on my credit report.

Even after a fair amount of annoyance, I was only able to get a verbal confirmation that my account was cancelled. I viewed that as worthless since the previous verbal cancellations were meaningless.

When you go to cancel, the customer support also play a ton of word games. In my case, it got so ridiculous that they claimed they didn't understand such basic statements as "cancel my account immediately!" and "Cancel my account today!".

Like others, I eventually had to get my bank to block E-Fax from making any charges against my card.

This is in addition to the fact that when I did use the FAX service, it was pretty poor and took multiple attempts to send even the most basic FAX or get a receipt.

E-Fax is a company of thieves. Avoid them however you can and never let them have any of your financial or personal data!

eFax is a company that will charge you for services you're not using including charging fees that are not covered in their terms and conditions. We recently obtained an unauthorized charge of $99.99 from them seemingly out of nowhere despite not even using the service we were paying for for that month. We use it once every three months and in a month where nothing was faxed, they charged us another $99.99. We are disputing the charge with AMEX and cancelling the service.

Their support defended the charge, but couldn't tell us what it was for. I would personally recommend you stay away from this scam company.

Don't use this unless you want surprise charges on your credit card. They will charge you by the length of time it is to process the fax even though in the trial they market it as free 150 pages. The faxes I sent were incredibly slow and a week later I received multiple $10 fees charged on my credit card which was something I didnt approve, nor was I notified at the time of the transaction or via email. When speaking to the company, they wouldn't reverse the charges, but my bank has. Dont use this!

I called efax on today 3/25/17 to cancel my account which I did not have an option to do online. My card was charged on 3-22-17 I asked for a refund of my remaining days. I was told I would not be able to receive a refund. When asked why, I was told it was written in the terms and conditions. I explained I haven't used my account in over 1year, I was told that I have been receiving fax on a monthly basis. I explained I believed efax sold my number to a third party; reason being the faxes that came through were advertisement offers. The only reason I purchased this fax service was for work related documents. This is bad business practice and I understand with technology evolving it's hard for fax services to thrive; but stealing people's hard earned money is not the way. Shame on you efax... To make it really bad, I would have resumed my account in the next 6 months but now forget it. Scan/Email or pic messages works just fine and it's free.

I decided to cancel, but there is no information in the site on canceling once you log in. No cancel button or anything. After searching around I found this site (https://www.efax.com/efax-help-center/billing) which lets you chat with someone to cancel, or you can call. When I first chatted it was directed to a sales person (even though I selected service), so they transferred me to service, but I ended up in queue for the ~7min until they closed. It didn't tell me it closed, I just knew from opening another chat, where it also directed me to the salesperson. The next day, I chatted again and got to a service person, who was slow and gave two separate upsell offers. By the time I rejected these and finally canceled the whole process took near 30 minutes.

Making it difficult to cancel a website is anticompetitive and scammy, and efax definitely meets that bar to get an automatic 1 star in my book.

Does not work. Emailed customer support and they write

Thank you for contacting eFax Australian Customer Support.

As a follow up to your inquiry, I called your eFax number and we get a message stating that the number that you dial is invalid/incomplete. There could have been a glitch on our server.

We have notified our engineers and they are working to resolve the issue as soon as possible. Please give us 48 hours to resolve this matter. You will received an email confirmation once issue has been fixed.

We apologize for the inconvenience caused.

Still does not work and they keep charging even though it does not work - avoid+++

I agree with a lot of the comments here. Company sales and support reps blatantly lie. When my company signed up, we specifically asked them if we could port our number if we chose to leave. They said 'Yes' and I very clearly remember that because it was a key decision for us signing up. We started with them and they tripled the prices without giving any notice. Then we said we'd like to pull the number out and they said numbers can't be ported out.
This company is highly deceptive and participates in very disrespectful and deceptive business practices. They have no respect for their clients and their goal is to trick people into paying more. We brought this up with the Better Business Bureau (BBB) and their response was equally disrespectful and dishonest. It's BBB case number ******* in the Northern California BBB if anyone cares to review for extra details.