eFaxReviews 193

Every now and then you really need cutting-edge 1980's technology, like when you have to dig the VCR out of the basement to view your wedding video (on the occasion of your 30th anniversary)... or when someone wants to send you a fax.

When that happens, eFax will be there.

Unfortunately, while you can put the VCR back in the basement, eFax CEO Hemi Zucker presides over a company that refuses to go away. After you send that one fax, you'll continue to be billed, month after month, because eFax will only cancel your service if you CALL them and allow a sales rep to hassle you for a while.

Yup, a company designed to route faxes into your email will only take cancellations by live voice! Apparently Hemi doesn't get irony.

This business model, like fax technology itself, is antique, but it still works so well. You know what that cancellation phone call is going to be like, so instead you'll search -- and search -- for the "chat" button that is supposed to be there on the eFax website (but isn't). Eventually you'll get distracted, and Internet leach Hemi Zucker will bleed your bank account for another month's subscription fee.

Look, everyone wants to convert his product into a subscription service because everyone knows that you'll forget to cancel, at least for a while. But at least ethical companies will let you cancel with ease when you finally remember to do so. Hemi Zucker and his management team don't seem to have that much class.

My Recommendation: if you need to fax something, call the phone company and have them install a second phone line, then go online and buy a vintage fax machine. Then buy toner and paper and spend an hour or so setting it up. When you're done, sell the fax machine and have the phone company come and disconnect the line. In the end it will still be less hassle than dealing with eFax.

They are extremely difficult to get in touch with - took me several days to even figure out how to talk to a representative. Upon actually speaking to someone, they refused to cancel our account and refund for the remainder of the year - even though the subscription had only been renewed for a few days (without consent - they just charge your credit card without prior notice). Definitely a mistake to be involved with eFax - it honestly just feels like a scam.

I used this service for a few years. I needed to cancel due to pricing. I was billed $169 for a year. I tried to cancel the day after it went through and was told there would be no refund. I sent 0 faxes for the past year but received multiple spam faxes. I was able to get through to a supervisor who said he could put in for a refund but no guarantee. Thankfully the refund was applied. I would never use them again or recommend them. Definitely look around. There are plenty of other companies that offer similar services that are cheaper.

I signed up for an efax account because I needed on quick for a professional organization I was joining. I found efax and quickly created an account with my credit card. Almost immediately I remembered an old efax acount I had with another company that was still active though unused for a while. I immediately contacted efax and tried to cancel my account and get a full refund. After following their links and chatting online with a customer service rep I left feeling like I had been ripped off. They would not refund my full amount and tried and tried to get me to sign up for one month, then two months free. I was told my monthly fee could be refunded but not the 'activation fee'. I was repeatedly asked if I wanted a 'free trial' which would start after my first month of 'paid' service. What? I could not convince them that they had the ability to fix my mistake and refund my money. Had they done that simple thing, even though I realize it was my mistake, I might have considered using them in the future... but not now. Having been in customer service myself I know it is not hard to give good customer service. Just make me whole or even better make me whole and give me some incentive to choose this company over my other one. Nope. They took my $10 and lost a customer for life. Oh well.

myfax.com canceled my account and deleted all my faxes for $1.50! No kidding (a charge back that I DI NOT INITIATE and they refuse to show me any paperwork).
I have been using myfax.com (with monthly automatic charge) since July 2014. $10.00 per month automatically charged to my business Visa (thru Capital One) on the 20th of each month. Oct. 20th, 2015 an e-mail informs me that the c/c on file was rejected. It happen again. This month - They have screwed up and charge someone else card. That someone file a charge back of $1.50 and they cancelled my account without warning. Customer service Jerome after spending 1 hour on the phone with my c/c company telling him that there was nothing wrong with my card STILL has failed to help me, but suggested that I get someone SMART at the credit card company to fix it! Meanwhile they have deleted all my stored faxes! STAY AWAY FROM THIS COMPANY

I used efax for years to receive faxes-free by the way-and never had a problem. Later I started a home business and needed to fax out so I upgraded to be able to send faxes through e-fax and it went well. The fax software/interface is not so user friendly (thus the 4 stars) but other than that it was solid and when I wanted to cancel, I called & cancelled with no issues. I stopped using them in 2013 when I closed my home business and it is now 2015 so I'm not sure if the service has changed, but when I used it it was a solid go to for sending and receiving faxes through my computer.

Like many here my experience with EFax was awful. I signed up in June of 2014. Cancelled that same month after never using the service. They continued to bill the CC until the Card was finally dropped this past month. Then I went through virtual hell trying to get an refund (forget that) and even just have a clean cancellation. Over $200 spent for nothing and over an hour on the phone to try get the account cancelled. They refused to email post me the cancellation information. Honestly, I do not believe they really cancelled the account and for my own reference the cancellation number they verbally gave me is *******.

Seriously folks, stay away from this company!

On top of the service not working consistently (unable to retrieve or send faxes. Unable to retrieve any faxes sent via phone app from the website) The customer service number is a long distance number based in India and they barely understand and speak English. Extremely difficult to get anyone to shut up and listen to what you are trying to say. All the reps that I spoke with were busy talking over me to try and either sell me something I already told them no on, or just talking about nothing. I was hung up on for requesting to speak to a supervisor after requesting my account be canceled. I spoke with 4 reps today before finally getting fed up and canceling my account. The initial request was that the payment date be moved to the original payment date agreed on the 10th instead of the 8th. They continued billing on the 8th and I was got late fees that were not necessary. Even after canceling the original account to set it up on the 10th in order to have a billing date on the 10th they could not figure it out, and THEN tried to charge me for the late fee still. When I asked to speak to a supervisor I was hung up on twice. I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN. I highly recommend others do the same.

Not quite a customer yet... Started the process over a month ago and their acknowledging email read like they had started the porting process. Following up three weeks later, was told: "we're having some issues with porting that was submitted online." They acknowledged that this was their problem and said they would rush the porting. Following up two weeks later, I was just told they "decided to cancel the rush." I'm a small business that chose to move to IP phones and this sort of faxing... and cannot cancel the AT&T account until efax finishes the porting... This is getting really expensive for me.

Company is a total load of crap. I tried to start a free account with them and had to provide credit card info. Figuring this was for too may pages or other extras, I gave it to them. MISTAKE! They billed me for "Efax plus" which cost $27: $10 activation fee and $16.95 for the first month. None of this was apparent, but it was in the contract details, and they do not refund a penny. Don't ever use them.

I don't know about the service, but if you want to just try it they will rip you off. I tried to do the free version but ending up being charged $27 to receive one fax. The start webpage tells you what the free version and the plus version offers. Then there are two buttons. One says "TRY EFAX PLUS" and one says "SIGN UP FOR efax NOw!". I clicked the second button thinking that was for the free version finding out later the free sign up is at the bottom of the page where it blends in. Through the whole sign up process there was no mention of signing up for the plus version. I am an idiot for giving my credit card information, but in my defense I thought that was in case I go over the first ten free faxes. Receiving a single fax cost me $27. Then when trying to close my account after telling my situation and hoping for a refund the operator continuously tries to offer me deals to continue with their service. They also offer a thirty day free trial for the plus service, but thats a separate button. Why wouldn't they do that for everyone that signs up. Their service worked, but I don't appreciate the way they do business and I would never recommend them to anyone. My name is David Georg