eDreamsReviews 14,246

Website helpt je goed doorheen de boeking, maar ook niet simpel!

La página me mostró buenas opciones de vuelos y precios convenientes, más el extra de probar su opción prime

أنا أتواصل معكم لتقديم شكوى رسمية بخصوص خصم مبلغ 99 يورو من بطاقتي البنكية تحت بند اشتراك تلقائي، دون علمي أو موافقتي الصريحة.
أود أن أوضح أنني لم أقم بالموافقة على أي اشتراك مدفوع بهذا المبلغ، ولم يتم إعلامي بشكل واضح قبل عملية الخصم. هذا الخصم غير متوقع وغير مبرر بالنسبة لي.
أطلب منكم:
توضيح سبب هذا الخصم بالتفصيل
إلغاء الاشتراك فورًا
إرجاع كامل المبلغ (99€) إلى بطاقتي البنكية في أقرب وقت ممكن
في حال عدم حل هذا الموضوع، سأضطر آسفًا إلى تصعيد الشكوى لدى البنك والجهات المختصة بحماية المستهلك.

Wondering why there was a $20 in the ticket purchase price.
Initially the charge was $813.49 and then changed to $833.73.
Please explain
Thank you.
Warren

Mi experiencia fue pésima. Realicé la compra de un vuelo, el dinero fue debitado de mi cuenta inmediatamente, pero poco después recibí un mensaje indicando que la aerolínea había rechazado la reserva o que no estaba confirmada. Me quedé sin el dinero disponible y sin el pasaje, teniendo que gestionar yo mismo el reclamo para una devolución que debería ser automática. Es una falta de seguridad financiera inaceptable.

You are flooding me with information that I didn't request but most important, the header of your email says something very specific. Once I go into the email, i get confused by the many issues you are throwing at me.
If your header is "Have you received a confirmation of your booking?" then don't start throwing at me car rental, cheap hotels at my destination, best holidays in the world and best wives ever! Just keep at the header.

EDreams worked well for me and I successfully booked my ticket and received my online check-in in less than an hour.
I noticed that the site was a little bit slow and looked like hanging on last stage, filling form for passenger's details. I took sometime to complete the form for payment and all letters weren't appearing instantly while typing in the fields which makes it quite daunting if it will work without errors or not! If you improve that area and make booking take place smoothly and quickly, it will make more convenient for travellers.

CS en ves de ayudar cobro más al pedir solución me colgó nunca recibí email de confirmación solo de aeromexico

Was so easy to book with eDreams. Took me no more than 15 minutes to book my flight to BCN.
Recommend it to everyone. See for yourself how easy it is to book a flight etc.
Thanks eDreams.

I was disappointed that because l opted for the cheaper payment I was unable to book the wheelchairs
The savings I made were not worth the hassle l encountered

Do not understand 12 cm. Most airlines have it in HxL xD Also did not see a pricefor check in bags. I've just seen that checkin bags is just four dollars mor than carry on. If i would have known that than, I would have rather checked in a bag.

A reliable and customer-friendly company. Its price offers compete with the best global tourism companies. As the owner of a tourism company for Morocco Ltd., I highly recommend using eDreams. This time I purchased round-trip flights to Morocco from them. And I rented a car for 8 days to pick up and drop off from the airport in Marrakech. I recommended to my other friends who own travel agencies around the world to use the company for the benefit of their clients.

I am disturbed that no official itenary issued and lack of checking facilities or advise of what next if I don't want to pay extra?!

When purchasing the ticket, I had to be careful to select all options (in regards of the luggage) that I need as the luggage is not included by default. The purchase went well, after a few minutes I received the confirmation on the site and via email. The only thing I wasn't sure about is if my card was charged as there was no confirmation window with the code (that is received by the text message) to confirm the purchase.

I got a discount on the ticket as I subscribed for eDreams trial account.

Soon after, I also received the email from the airline company - FlySmart (Argentinian).

I like that eDream has an easy app. I like using it because you can always get a good deal! Also I can easily receive the service of online check-in which is free of charge and it's good because sometimes you can just forget about this)

I had a very poor experience with eDreams, mainly due to their Prime membership practices, which I find misleading and borderline deceptive.
Without any clear or explicit consent, €99 was automatically deducted from my card for an eDreams Prime membership. I have no recollection of actively signing up for this subscription. From what I later discovered, you are effectively enrolled as soon as you use their platform, without transparent opt-in or clear warning. That alone raises serious concerns.
What makes this worse is that:
You cannot cancel immediately and receive a refund — you are forced to wait almost a full year.
The Prime membership price shown on their own website is €65, yet I was charged €99, which is a significant and unexplained discrepancy.
This inconsistency, combined with the lack of transparency around enrollment, gives the impression of sleight of hand rather than honest business practice.
I strongly advise others to be extremely cautious when using eDreams, especially around payment screens and subscriptions. Personally, I will avoid this platform in the future and recommend booking directly with airlines or more transparent providers.

Having purchased air tickets several times from eDreams I've come to understand their sales marketing which I feel is too aggressive.
At every click in the ticket purchase process you are constantly bombarded with addtl add-on purchases. Endless and tiresome. They seem to be wearing you down where a simple click becomes an unnecessary purchase.