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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Bad company in the airline industry and worst in getting refunds, they will really make you hell in dealing with them
I requested my refund for canceled air tickets science May, 22,2020 and get nothing and get same bol$#*! every time I call them.
I don't recommend this Travel agent to anyone.
My issues with eDreams happened before the Covid-19 situation. You can book with them unles ANY issue arises and then their phone service is impossible to navigate. Don't use this sight - I have been trying to resolve an issue for 8 months and I'm getting nowhere.
Liars! Thieves! They put on charges that airline says there isn't! They claim that ticket is non refundable when airline says it is! There is no free rebooking as their site claims! They pocket your money! Stay away!
I made a reservation thru this website, and they quoted me with a $200 dollar flight for September 11,2020. I thought everything was fine. And today I reviewed my emails, all of a sudden they charged me $300 dollars. This website completely robbed me. They are not good at all.
Se quedan tu dinero y o vas a jucio o no te resuelven nada, empresa de poco fiar, mala y lamentable.
THIEVES— THEY DON'T REFUND YOU YOUR MONEY WHEN THE FLIGHT IS CANCELED FROM THE AIRLINE'S END. We received a letter from edream THROUGH OUR CREDIT CARD COMPANY WHEN WE FILED A DISPUTE saying the flight was canceled and they provided a service so they are charging us $1,900 for their services which is the full amount of our ticket price. NO PHONE NUMBER TO THIS KROK COMPANY TO CONTACT THEM
I booked multiple flights with eDreams. At first, my flight from Dubai to Istanbul was canceled by airline and I got a email from them. I called them to rebook my flight but they were not native Japanese speakers and they were so helpless. They asked me to call emirates so I did but emirates told me to call eDreams so I did. But they didn't rebook my flights and they did nothing for me. One week later, I tried to call eDreams again and they told me all my trips were canceled by airline. But I don't think it's true cuz emirates still have available flights... they didn't even email me that my other flights were canceled until I called them. Totally bullsh*t. They ruined my whole trip. Don't book flights with eDreams. I still have no idea if I can get a full refund. Plus, as you can see the first and second pic, emirates said they didn't cancel my flights except my flight from Dubai to Istanbul and they didn't receive a refund request from eDreams. However, eDreams said they didn't cancel my booking and my refund request is pending. There is a contradiction between those two. I think eDreams is lying to me and I just want a full refund. I just called my credit card company to dispute the charges. I hope it works. My booking reference is *******177. Plz cancel the charge. I don't like to pay ¥******* upfront for nothing
Single worst customer service ever experienced is a strong statement and not an exaggeration. By this I do not mean rude -- they are polite if you can ever reach a person, but provide zero customer service. I booked a round trip international flight Africa - USA and immediately saw a typo I made that must be corrected -- entered first name in both first name/last name field. I was typing fast and made a mistake; one that should be easy to fix. The customer service phone line requires the flight reference number in order to connect, but it then screens all calls by flight date and hangs up if not within 7 days. Then, when within 7 days, I have spent over 15 hours on customer service hold, reached a live person 5 times, then told I need to have my call transferred to another service agent each time - resulting in no less than another 20-30 minutes on hold. Then, the live person tells me they can't make a change - only the airline can. I reported that I have spoken with the airline multiple times and have been told only the travel agency owns the booking and can make the change; that the airline can do nothing until the agency releases the booking to them. This circle has happened multiple times and talking with eDreams customer service is like talking with a robotic automaton -- polite, repeats the same thing over and over again, provides no help, and then asks if there is anything more they can do to help. In the meantime, the airline has cancelled my connecting flights and rebooked with multiple day layovers (where I can't stop b/c of COVID restrictions). Can edreams look for a shorter connecting flight? Oh no, they can only rebook the entire flight -- even though the first flight if fine and is only offered once each week and I can see from the airline that other connecting flights are available. Absolutely awful. And as I write, my flight is in two days...
Last week my ticket Barcelona to Madrid they don't give me boarding pass they sad time is finished boarding close im very disappointed i booked all the time ticket on dreams now im very disappointed so plz refund my money
*******198do not go to these guys. They are incompetent and they will rip you off. I have been waiting since march for a. Refund. They finally offer it. I call and tell them it needs fo be a new card because my back is inactive. Nope there like its not my problwm. I was promised a phone call and nothingm they are robbers. They stole 1200 from me
I purchased my tickets weeks in advance and the dates were incorrect. Trying to get somebody on the phone is basically impossible unless your flight is literally only a few days away. They won't even answer the phone unless your flight is a few days away. So if there is an error with your booking consider it a waste of money. After 45 minutes of being on the phone with somebody I was told "because the airline is the one that canceled your ticket you have to rebook with them." Except the airline isn't doing international flights right now because of the Covid. They also told me it could take up to four months to see a refund. Now that I'm reading other reviews I doubt that I will ever even see a refund. So I'm out 240.00. I will never use them again. I suggest you completely stay away from them.
I rented a car from Turkey. They took my money but did not give my vehicle. They do not refund money. They do not answer my calls. They are qualified scammers.
We bought two tickets and money was withdrawn from the account. We didn't get out tickets on the email, when we contacted the service she said that out booking was just cancelled. So they got the money and just didn't send any tickets. I have such a situation for the first time. Please, avoid this company
I have been waiting since May for a refund for my cancelled flights. Customer service is none existent. Emails are not answered and telephone contact is impossible and if you try and use their website to find an answer it just sends you around in circles.
All they want is your money and once they have it you're on your own. They only get one star because I couldn't put minus five.
Please avoid this company. They cancelled the flight, but they still have not refunded the money, we are waiting for more than six months. Very bad service.
I did book a flight with this website and got cancelled for no reason. This is what I got in the email:
This email is to notify you that, your reservation is never confirmed and no ticket number has been generated.
Refund for this reservation will be processed within 10-90 working days.
NEVER BUY TICKETS OR ANYTHING THROUGH THIS WEBSITE. They never answer on the "24/7" phone,
If you write emails all you get is some automatic answers and they send you the "manage your booking" page where in fact you can not manage anything. You find yourself stuck, no one to talk to, your flights canceled and although you made a full reimbursement, you can not even get your money back. My booking to Milos Greece ***********
I am waiting for a refund from April 09, it is already more than 100 days, booking *******176. I have wrote a lot of letters, already called 10 times, it is very difficult to get through on the Russian line. They say that Alitalia did not transfer the money to them. But why should I suffer? I didn't buy tickets at AlItalia.
Awful service
We have encountered an issue with the card and instead of presenting a solution, the taunted us. We ended up losing our money, and renting a car from another company. Flexibility does not exist, despite the fact that they mention it in their site, as a competitive advantage.
Never again!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members