On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I consider myself lucky to have stumbled across this site after trying to find something online for the last week or two and even visiting two different travel agencies.
Fine. You should have better travel options. The price was close to what was advertised, now let us see what happens when travelling.
Wizz didt charge me yet. And I don't know what is going on. I got a confirmation but they didn't charge me.is it normal?
(Excellent but no food)not a must to write 50characters, not a must to write 50characters,not a must to write 50characters,not a must to write 50characters
Easy to make reservations. I was pleased that I did not encounter any problems.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
So far so good, I love the fact that they text you and mail you. A call from them is also on the list.
I wanted to correct my name and was in chat for long time. Being a prime member I thought I will get timely support and resolution. The executive simply said I need to cancel and rebook and there is no other way. Not even attempted to check with the airline. Then I chatted with airline directly and it was resolved in minutes. Very bad support. I'm canceling my prime trial.
Just THIVES my flight was canceled by the airline more than a month ago and the airline sent me the bank transaction few hours after the cancellation day. The told me they will refund me the money 72 hours after my flight got canceled now more than a month and still no refund and they are blaming the airline but once I emailed them the the bank transaction number and a photo of the bank transaction that shew the airline refunded the money a month ago they stopped replying to my emails! Worst website and app ever just scammers and unprofessionals BLOODY THIVES
I had no problem booking through your site. It was clear,concise and we'll laid out. A simple and easy way to book a flight
Do not whatever u do sign up with these scumbags at least they'll sell your data at most they'll charge you over for services not received and make it impossible to cancel your subscription
Everything went smoothly and I found a great deal. Very happy with the process.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
It's easy to use and
Nice but bit cost if I can have discounts my next purchase
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Nonstop, round trip to Cancun for a reasonable price! Can't beat it!
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Todo excelente, recibi la información de mi viaje gracias
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Good customer service. This my first time traveling with this airline.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team