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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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I received my confirmation but unable to print of e tickets please advise
Thanks
It was a pleasant experience. I appreciated the customer service.
Overall, the site was user-friendly and quick. However, I didn't expectseat assignments to add so much to the price of the ticket.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Dear Kali S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
This is my first booking through this website, I have no comment yet. I think it will be fine, thank you.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I Bought my tkts with them I cancel one of my tickets 3 months ago and still waiting for the refund... (Terms indicate 30 days) I have been constantly calling and always get the same answer. To wait for the next 24 hours. So frustrating.
So don't use it, better to go with the airline directly
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Had a smooth booking experience with eDreams.Awesome Service.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Good app. Cheap and simple booking. Email confirmations sent once confirmed booking
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
It was not easy to make sense of all the extra fees and charges
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
E dreams was the only site that had the options I needed at the best rate.
Thanks
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Through Google search I found edreams and in booking it was straight forward. The most exciting was being able to include hyfin which makes my surname a compound name which other agencies doesn't provide. Generally satisfied with the booking experience.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I had a blunder where I had both easyjet and edreams webpage opened, i couldnt purchase the ticket from easyjet as I forgotten my login password so I purchase the ticket from edreams instead. However when the email came through from edreams, an booking confirmation from easyjet also came through at the exact same time, so I thought the easyjet glitched and i ended up buying two tickets from two websites.
As such, i ended up cancelling my easyjet ticket immediately and was charged a £50.cancellation fee, then promptly phoned easyjet to ask if I can have that £50 fee refunded due to double booking.
Turn out i did NOT double book, the easyjet confirmation was actually from Edreams! Its so just happen edreams sent one email with a different booking reference code and easyjet sent another email with a completely different reference code.
So then I had to buy the exact same ticket I cancelled at the same price separately.minus the £50 cancellation fee.
It was my fault. But getting separate emails with two different reference code at the exact same gime made.me think that I bought two tickets due to an internet glitch.
It was a good service,but on the moment of the payment, they didn't take the payment straight away and I till they tucked the payment the price gone up with 50 pounds
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Ya me llegó la confirmación de mi reserva, pero sigo esperando la confirmación de la línea aérea, y la emisión de los tickets.
Very good, excellent, amazing, faster, easy, clearly,
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Ordering is easy, fast and very convenient
The price was also the best!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team