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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I have received e mails in Spanish! Unsure why really hope I have my booking - tried to log on and password required but don't remember putting one in? Tried to get a reset and that maybe what I have in Spanish? Who knows
The booking system here is cluttered all about with distractions, and pages of pressures to buy extras, add expenses - a long list of them. The actual booking and confirming of a flight worked fine, but was hard to navigate through the crowd of other pressures, including pop-ups like "Hurry - prices are about to go up".
Dear Nessya T.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The cheapest price displayed on the webpage is the real low price, unlike other website displays the lowest price, which is not the price when entering.
Dear Chi I.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Great experience with eDreams air line ticket purchase. Unfortunately Air Asia aircrafts does not provide enough legroom for someone 6'4" tall, I had no problem using Thai Lion air.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
It took 3 years until Edreams agrees to pay me back for my flight canceled by airplane.
(yes 3 years). After 3 years they told me they will refund it.
I was really happy about it for the moment, though after all Edreams is not that bad?
However, passed about 1 month... not yet received a refund.
Edreams told me that they sent money back to the card number they have,
Yet that card was closed 3 years ago. (they should ask before deposit it, since it passed 3 years)
I told them to deposit it to my new bank account, yet they told me I have to send them proof that I didn't receive that money?!?!?!?!?!
But I couldn't send them that 'proof', because my old card is closed already 3 years ago!?!?!?!?!?
I checked it with the bank, and they do not have any info about the account closed, not even my personal info.
I told Edreams that the money should be returned to Edreams because the bank cannot receive the money since the account does not exist anymore.
I tried to explain the situation many times, yet the customer center. Never listen.
Edreams insisted that they will send me proof of transfer... but for what?
It is meaningless... money should be sent back to Edreams already. Because it passed already a month?
Anyway, the proof of transfer they told me to send was never I received either.
(they told me on 23.May, 72 hours to receive proof of transfer, never received, photo attached.)
I start doubting If they really send the money, or if it is just a lack of communication between HQ and the customer care center in India.
I hope this lagging issue ends soon.
First time booking, was smooth, easy and understandable
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Very easy to scroll through there website, everything is very detailed and I would recommend this website
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Thank you andni do recommend as while using services of edreams site All what I was looking for in term for travel services is very well received. Very Happy
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
They will claim your flight is "cancelled," force you to make new arrangements, then say never mind a few days later and keep all the money. I'm out hundreds of dollars because of them. Do not use ever.
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Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Unbeatable pricing! You will not get a better deal anywhere else!
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Me gusto todo muy rápido y fácil! Aunque no se entendía bien algunos cosas sobre el equipaje y otras consultas que voy a tener que hacer
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Booking was easy and got really best deal in short span. Thank you for the discounts
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Too much extraneous ads etc just making a simple booking.
My flight was booked correctly and I paid the appropriate baggage fees to eDreams, but when I got to the airport I was informed that my baggage fees were not paid and I had to pay them to the airline.
Very quick response from the customer service and very easy to booked a flight
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
The price is very cheap and has helped us a lot saying that the cost of living has gone up,it was very easy to book and compared to other companies it was the easiest booking i have ever done.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
So far is been good service & attention to customer
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team