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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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It was quite easy to book a tickets. It did not take a lot of time.
I wasn't told my flight was cancelled until too late- already had way sorted to the airport and no accommodation
You will start charging your Prime subscription on 08-19-2025 at $9.99 per month. This membership has a yearly commitment, meaning if I cancel before 08-19-2026, I will still be charged monthly.
Fist time but not the last. Will start using it more often if the prices are to my satisfaction, will recommend it to others.
Your system doesn't allow to register in online Check-in of passenger with Identity card and no passport (Taniele Barros da Silva). Identity card in brasil is allowed for doméstic flights by law. What a pitty
Dear Nayhob,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Payal
Customer Care Team
First time using it. Was easy to use. I will book flights in the future again.
Dear Jonas,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Payal
Customer Care Team
So far I didn't have any issue with edreams and they make everything easy
تتبعكم جميل جدا واهتمامكم بالزبون وانا سعيد جدا معكم تجربه تتكرر دائما
E uma empresa espetacular obrigado. E uma empresa correcta
Tuve algunos problemas en la recerva ya que algunos detalles no eran claros, como el equipaje al que tenia derecho en el viaje
I was very lucky, the plane was full, luckily there was someone absent and I took his seat.
Great service, easy understand, excellent customer support
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Wilson,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Payal
Customer Care Team