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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Hard to contact with real person. Every time I pressed Manage my booking and after pressed change name or change flight, all I saw UPS thi page isn't working. It's my first time using Edreams also.
Good, very good, good, very good
Good, very good, good, very good
Very good experience. Website easy to navigate. Will use again.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I hastily cancelled my booking in error due to unforeseen circumstances. I don't want to cancel the booking. The only help I got was to re book losing my original payment of over £2000. Can't contact a human to resolve this issue. Can't even pay more money to make up the difference on new flights. Feel like I have been robbed of my hard earned money. We are broken that we can no longer continue with our dream holiday. ABSOLUTELY TERRIBLE CUSTOMER SERVICE. STAY AWAY FROM EDREAMS. NO DREAMS HERE, JUST SADNESS
I am happy with your services. However, there is a downloadable version of the Air Ticket. Can that be provided? Rest is fine
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
A day later after paying and booking and have still not received a confirmation of my flight. When I contacted customer support (which was a guy in India) they said I then had to wait 3 days, which I could not do because my flight was 2 days away. I received a number to call which once I called was with an automatic system obviously designed to keep you from actually contacting a real person and then was left on hold for more than an hour before the call was dropped. I still don't know what is going on with my reservation.
The worst service ever and I do not recommend anybody to use them. They confirmed the cost of my ticket and I booked it accordingly and received a confirmation email. After 10 days, they charged me extra amount of money without any email of justification. While trying to reach customer service, it was impossible. I used many other flight booking online services like travelocity for example and cheapoair with much much much better services. Don't get fooled by their lower prices it is only a trap. I will forsee more actions towards them
I would like to know why when I booked with two friends one got a refund of 120 pounds and another friend got his flight for 750 pounds and I paid 950 if I was not wanting to go on holiday with my friends I would have cancelled this is not acceptable.
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Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Easy booking process - having booked flights, I received confirmation from both eDreams and the carrier quickly and efficiently. Would use this company again!
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I am satisfied with all the process from booking to landing.
Thank you.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Good service...and quick.cheap as well. More options. From now I'll always with edreams. Thank you
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team