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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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To early to say yet until I see how I manage tomorrow
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Booked to Amsterdam for the weekend and the price was good at a 4* hotel with flights. I've used edreams many times now over the years and my experience has always been good. Always the better prices too.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Dear April F.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
So far it's been good... Just a little confusing this time, because you can't find your booking when introducing the given confirmation in the airline app. Flying next week, so hoping everything will be fine...
Dear T G.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
So far it's been good. A little confusing this time, because you can't find your booking when introducing the given confirmation in the airline app. Flying next week, so hoping everything will be fine.
Beautiful and wonderful.
But I am still waiting for my reservation on the Tunisian flight. From Milan to Tunisia on Wednesday 10/25. Thank you very much.
Dear Massud Z.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Booking made very simple and professional look forward to our journey.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I RECEIVED AN UNATHORIZED CHARGE ON MY CARD WITHOUT MY CONSENT THESE GUYS ARE SCAMMERS DO NOT EVER ENTER YOUR CARD INFORMATION ON THEIR WEBSITE.
I PURCHASED A TICKET BACK IN SEPTEMBER THAT WAS CANCELLED. I STILL AM WAITING TILL THIS DAY TO GET A COMPLETE REFUND FROM ONE OF THE TICKETS THAT IS DUE. INSTEAD TODAY THEY CHARGED MY CREDIT CARD AGAIN WITHOUT MY CONSENT FOR GOD KNOWS WHAT. THIS IS A COMPLETE SCAM.
I'VE ALREADY BLOCKED ALL MY CARDS PLEASE MAKE SURE TO NEVER USE THEIR WEBSITE OR PORTAL THESE GUYS ARE FULL OF $#*! AND PROBABLY OPERATING OUT OF INDIA WITH A SHELL COPR REGISTERED IN BARCELONA.
Hi Abdullah,
We are very sorry that your customer service experience was not positive.
The way the interaction was handled did not match our quality standards, which are very important to us.
We have rechecked the case to verify that the quality standards have been respected in all other situations: we confirm that the request is ongoing and is being handled correctly.
As soon as we have a response, we will send you an email to the address you used to make your purchase.
We thank you for your patience and understanding.
Regards,
John
I bought 2 tickets, had to cancel due to an emergency and for one ticket the amount got refunded back to them while other got refunded back to my account. They have not refunded the amount till this date whatsoever. Scammers as i never used MSCD ********8841 to which the airline had refunded. They never seem to be responding or picking up the call. Only stalling till date.
Booking ref:12715525473
I prepaid for a car for a 7pm pickup at Dulles Airport for 3 day rental. I got there at 730 p.m., found between 20 and 30 people waiting, no cars available. Waited 2.5hrs still no car. This was prepaid, so my car should have been there. Called them and was on the phone for another 45 minutes. They told me they couldn't do anything but would book me with another car rental. They told me, the total cost for a new rental was $190. I got to a new car rental location and they only booked me for one day. The original booking was for 3 days. The total cost for booking the new car for 3 days is $394. $ 204 more than my prepaid. And now they are refusing to get me a refund for my original booking. I travel a lot and so rent cars all the time. This is my worst experience ever.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Edreams, its shame on you to earn your money with fraud, i am struggling to end your bad services and i cant even delete my account! I bought eprime and discovered one month later that you are selling me tickets even more expensive than anonymous user! I called to cancel my account twice but they dont take any action. And keep funding me!
E-dreams, shame on you!
Dear Hussam,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I have ticket to go back to Spain but I can't go back now. I have been trying to change my ticket and they are not letting me to do it even though I paid for a flexible ticket! They steal money from people, I paid a flexible ticket for nothing. Worst experience ever! Don't buy a flight ticket from them! I will do everything possible to spread the word, because this is unbelievable.
Dear Maria,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
EDREAMS ARE SCAM. I BOUGHT THE REFUNDABLE TICKETS, However they return only 50 percent of the full amount. Their customer service told us that they do not have refundable tickets at all. But on their website you can meet the option "Purchase refundable ticket". VERY poor service. Robbers! They do not care about their customers! Terrible company!
Dear Нуржан,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Booked a flight and was given all information clearly, fast and efficient
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
It took me some minutes but it is okay, also very good service,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Martin,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service