On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
We booked through Edreams, I was unable to check in before the flight. When we got to the airport, the airline charged us excess fees since we hadn't checked in. However, we spent hours trying to check in but were not able to and it was due to the Edreams booking. Edreams ended up costing us more money due to their booking and was very frustrating. There is no way to contact anyone to complain. Becareful!
So far a good experience with booking our trip from Auckland to Queenstown, New Zealand! Thank you.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
It was very good because it was so easy and quick
Thanks a lot
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
We booked two tickets with dreams. The first, they changed the date of our flight to 3 days later and when we sent them a screenshot to prove the original date, flat out denied the validity of the evidence. Then when we tried to change a ticket — FOR WHICH WE HAD PAID MORE MONEY SO THATG IT WAS FLEXIBLE — they referred us to yet another third party booking system they had claimed to go through. That company denied dealing with edreams. Do not purchase through edeeams — it is a complete and total scam. Awful.
Dear Jules,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Excellent app and it's nice. The app works well. And make everything is easy
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
When I booked my ticket with edreams, there was no mention of the baggage allowance until after I had paid for my ticket ( I had assumed that it would be the allowance of Qatar Airways)
Speaking to you agents even after fill claim form no one has properly explained why when booking with your company. The baggage allowance should be much less than the airlines!
As a result I will not use edream again and will pass my experience on to others.
Dear Alfaris,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Over priced, my friends are booked on the same flight for £57, its costing me £101 more.
Dear Royce,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Your good job. I am happy to choose you. Good communication skill and fare.
Going on line with eDreams was simple and easy. The confirmation of the booking was comforting and deserve 5 stars. Thanks.
E-Dreams " ESTAFADORES"
El 7 de junio del 2023 le compré pasaje a empresa E-Deams, el vuelo era para el 22 de diciembre del 2023. Luego de un mes de mi compra, E-Dreams me avisa que se canceló un tramo del viaje y que si yo quería tenía derecho a reembolso. Pues han pasado 6 meses y no me han reembolsada nada. Según ley de España el que debe devolver el dinero es E-Dreams. La excusa de E-Dreams es que Aereolineas argentinas aún no les autoriza el reembolso. Esto es falso porque la ley es clara en esto, E-Dreams hace la devolución. Además eran dos personas que viajaban juntos, uno de ellos hizo su compra x expedía y recibió su reembolso a los 15 días, yo voy 6 meses. Les he llamado 6 veces y el trato es cordial, y se hacen los empaticos, en realidad te están tomando por idiota. Las 6 veces pedí para hablar con supervisor y la respuesta es que está reunido, otra mentira. Es una organización de estafadores. E-Dreams "ESTAFADORES"
Dear MIguel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I booked a two way flight to Las Vegas with you.
You sent me a letter, stating that the booking was successfull.
You deducted the payment.
You did not answer any calls.
You did not answer your 24/7 hour service.
You did not respond on your FB.
Your site did not work.
I was unable to check or cancel my reservation.
Had to go to the airport and come back. My name was not on the passenger list.
COULD NOT FLY.
LOST A WHOLE DAY!
WAS IN DISPAIR, NERVOUS!
UPSET!
Lost a hotel in Vegas.
Got your letter, stating it was an error, SIX! Hours after the flight have left.
Send you email asking to book for the next day.
Spent night waiting for your response.
Did not receive it.
Did not ask for a return flight.
Realised that you booked it.
Had to purchase a more expensive one way ticket.
$100 difference
Sent you a receipt. Did not get the difference.
You were trying to tell me thatURGENT TRAVEL ISSUE
THERE WAS NO URGENT TRAVEL ISSUE, SPOKE WITH FLAIR AIRLINES.
YOU HAVE SPOILED MY HOLYDAY!
IS THIS A WAY TO TREAT A CUSTOMER?
THE ISSUES WAS YOUR TERRIBLE SERVICE!
Dear Orit,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
The best experience is amazing thank you very much
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
A bit of that I could not immediately reserved for checked luggage and have had to wait a few hours for confirmation of the booking
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Very good service. Recommend to everyone quick and easy to search for flight.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
All was good except the fact that after i buyed the ticket i didn`t can to do my check in.
The request of my check in was not found.
At the airport they put me to pay 48 euros, half of the price of the ticket.
Dear Gheorghe,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
My flight was delayed for over an hour without an explanation because the airline decided not to inform the passengers about the cause of the delay.
I wouldn't recommend RwandAir.
Dear Pascal,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rachel,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service