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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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MALINDO AIRLINES is BS! FALSE INFO!
This app is a SCAM. We were sold ticket with false info. It says malindo air. Auckland to KL with 1hr lay over going Singapore. There was NO MALINDO air on the board!, we try to cancel thru hotline, but no one's answering but an dead end call machine.
We needed to go back to Singapore desperately, for an important matter. But there was no one helping us in th NZ Auckland airport, counters were selling ticks as well, they couldn't extend help since it's not they're prob.
We went to batik to check in since its the malaysian airline they say. The woman on the check in said we need Visa even KL lay over is only 1hr. But the ticket shows Auckland-layover KL 1hr- to singapore. They said its lay over to PERTH!Australia! And we needed Visa. What a Scam!
We did not have a choice but book for singapore airlines direct flight.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Hi, I booked a flight on December 8 via eDreams. I input a debit card, but the transaction did not push through, and eDreams requested another card. So, I input a new card, which is a credit card, and the transaction was confirmed. I received a statement from the first card stating that you charged me for the first transaction even though the transaction did not push through. I filed a dispute with my bank, but they rejected it, stating that you have already collected the money and they can't retrieve it. I have contacted your customer service via the eDreams app, but all customer service agents are telling me they did not collect the amount, even though I have provided them with the transaction reference that appeared on the bank statement. I am now at a loss on how I can get my money back.
Dear Chanelle,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Kind Regards,
Payal Kapoor
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I wonder whether I have to fill out my passport data?!
Dear Marcus,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Kind Regards,
Ayush
Got me the flight I needed at the affordable price. Very grateful.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Very good aplicativo facil e rapido bom atendimento fantastico
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Hello it's my first time that I use this application. I made a reservation for two tickets. I hope everything is gonna be ok and all goes well without any problem or pranks.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Their customer service are good.and immediate response to the client's inquiry and needs.
Dear Katrina,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
The app wouldn't work and the website wouldn't. Got a email saying I couldn't get my boarding pass. The airport charged me another £55 just so I could get on the flight.
Hi Clair,
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Kind Regards,
Ayush
To be fair was not what I expected and for a free trial I saved greatly and its not like the other sited when you click and start the booking process no price increases from what I saved the membership fee is well worth it I've saved at least triple that fee in discount flights and even gives big names a run for their money
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
The whole process was easy to book and the boarding passes came promptly
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I payed my full booking SYD -NAN however the return flight which is indicated as confirmed doesn't provide me with an e-ticket on Fiji Airways, please assist me!
Hi Nathalie,
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Kind Regards,
Ayush
Found the site easy to navigate and choose the best flights to suit me and also at a very competitive price.
For three months now I have been trying to get from eDreams an invoice for my Travel Insurance company. I had 3 tickets in one invoice with 2 different airline companies. I spent hours on the phone and sent tens of emails asking for a price breakdown in the invoice - I need to know what price I paid for each company ticket separately. 3 months…. NO result. They lie, ignore emails, do not pay attention to the actual requests – I still don't think they understood what I'm asking for. They provide the same response repeatedly. Do NOT buy anything from this company. You will regret it!
Hi Irena,
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Kind Regards,
Ayush
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
It did not take time to book my flight and it was easy to book
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Marianne,
We are very sorry that your customer service experience was not positive.
The way the interaction was handled did not match our quality standards, which are very important to us.
We have rechecked the case to verify that the quality standards have been respected in all other situations: we confirm that the request is ongoing and is being handled correctly.
As soon as we have a response, we will send you an email to the address you used to make your purchase.
We thank you for your patience and understanding.
Regards,
John
Customer Care Team