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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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The flight was paid for and confirmed however the according to the airline I was never booked and the flight did not exist. I had to buy new tickets the day of the flight. As I continue to try and resolve the problem with EDreams their customer service is a continuous cycle of messages and get nowhere. I have been scammed out the money for my flights.
No fuss booked my trip and very easy to do so, travelling with my family and we got the best deal for us
Unfortunately, there was a mistake in the sale. I ordered including a trolley and after ordering it was registered without a trolley
Dear Avital,
We are truly sorry that your customer service experience was unsatisfactory.
The manner of interaction does not meet our quality standards. We take this very seriously.
We have reviewed your case to ensure that our quality standards have otherwise been met and we can assure you that your request is currently being processed correctly.
Once we have a response, we will notify you via the email address you used to make your booking.
Thank you for your patience and understanding.
Kind Regards,
Ayush
Appreciated for assist and help. Good service. Shall consider in future to use your service within my further travelling
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Great website and everyone can find tickets with cheap prices
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
It was comfortable and ease to use. We are traveling and we need to find options for ease to travel.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Very easy and straight Forwarded. Will use again. Good options.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
The service of Edreams is always fast and clear. Ideal to book a flight!
Very easy application very fast and very cheap prices 👍
Good experience, easy to use and navigate around the app. Booking information received within 24hrs. Very happy
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Im a prime member though not by choice but i accepted it. I was promised vouchers as a result, which was nice, but never received them. I have been trying to contact edreams through live chat, phone, and e-mail. First time i got the promise of vouchers was over the phone. I requested the promised vouchers to be sent after almost a month from the call. They said they can only do that on phone for some reason. I have been calling abroad which is more costly than almost the vouchers themselves in order to simply receive what I need!
Edreams is treating my request as if they are my bank account that need a lot of personal details before they approve anything, yet with a more expensive tax on calls internationally as opposed to my bank that i can call for FREE
I hope there would be an answer to this please
Dear Malkon,
We are truly sorry that your customer service experience was unsatisfactory.
The manner of interaction does not meet our quality standards. We take this very seriously.
We have reviewed your case to ensure that our quality standards have otherwise been met and we can assure you that your request is currently being processed correctly.
Once we have a response, we will notify you via the email address you used to make your booking.
Thank you for your patience and understanding.
Kind Regards,
Ayush
This company is a scam.
Luggage was not included in the ticket, even when it has shown in the confirmation. I had to pay for the luggage at the airport.
This explains the way the price was cheaper at the booking- but cost me more after all!
Dear Nicoleta,
We are truly sorry that your customer service experience was unsatisfactory.
The manner of interaction does not meet our quality standards. We take this very seriously.
We have reviewed your case to ensure that our quality standards have otherwise been met and we can assure you that your request is currently being processed correctly.
Once we have a response, we will notify you via the email address you used to make your booking.
Thank you for your patience and understanding.
Kind Regards,
Ayush
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Always me and my family use this website also my friend's following.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
It's easy to buy tickets on your Web but hardly to see boarding pass. It's a long process which make it hard on me.
Dear Katibi,
We are truly sorry that your customer service experience was unsatisfactory.
The manner of interaction does not meet our quality standards. We take this very seriously.
We have reviewed your case to ensure that our quality standards have otherwise been met and we can assure you that your request is currently being processed correctly.
Once we have a response, we will notify you via the email address you used to make your booking.
Thank you for your patience and understanding.
Kind Regards,
Ayush
I ordered my ticket with insurance of 21 euro extra to change flight with no reason. The app gives me a number to call that has a machine to tell me to use the app. The app tells me I cannot be helped. So it means the insurance is a scam. I cannot accept this.
Dear Abigayle,
We are truly sorry that your customer service experience was unsatisfactory.
The manner of interaction does not meet our quality standards. We take this very seriously.
We have reviewed your case to ensure that our quality standards have otherwise been met and we can assure you that your request is currently being processed correctly.
Once we have a response, we will notify you via the email address you used to make your booking.
Thank you for your patience and understanding.
Kind Regards,
Ayush
It's my first time to book a flight from this website but it's very easy to use
Dear Abdul Aziz,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Great service booking was easy details received will fly with them again
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
This is the worst company that I've ever encountered. I have been waiting for a refund since September 2020. The airline cancelled the flight and refunded the money back to eDreams in March of 2021. Today is January 12,2024... I still have not received anything. I've had nothing but the run around from customer service... they keep saying that they will send me proof of refund within 72 hours... weeks, months and years have gone by and nothing. I'm thinking about suing at this point or doing a social media post so it can go viral and warn others to beware of this company. And what's worse is they have no number to call customer service. All you can do is email back and forth and each time it's a new person responding, then they close out the ticket and you have to start over. This is ridiculous.
Dear Ola,
We are very sorry that your customer service experience was not positive.
The way the interaction was handled did not match our quality standards, which are very important to us.
We have rechecked the case to verify that the quality standards have been respected in all other situations: we confirm that the request is ongoing and is being handled correctly.
As soon as we have a response, we will send you an email to the address you used to make your purchase.
We thank you for your patience and understanding.
Regards,
John
Customer Care Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Thavaratnam,
We are truly sorry that your customer service experience was unsatisfactory.
The manner of interaction does not meet our quality standards. We take this very seriously.
We have reviewed your case to ensure that our quality standards have otherwise been met and we can assure you that your request is currently being processed correctly.
Once we have a response, we will notify you via the email address you used to make your booking.
Thank you for your patience and understanding.
Kind Regards,
Ayush