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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Found this app very simple to use. Got a great deal on flight very limited on accommodation choices especially when you need it to be in a specific location
Pls i did not receive my confirmation and have paid since yesterday I realised that my email storage is too full then I deleted a lot of messages but till now I don't receive any messages pls can you help me resend my flight confirmation back to my email address thanks
That's very good service and helpful we can check out and book tickets easily and cheaper
Ik probeer al meer dan een maand een overzicht en factuur te ontvangen, nog steeds geen antwoord. Ik heb letterlijk al meer dan 8u! Op de chat gezeten om een antwoord te krijgen, elke keer beloven ze maar ontvang ik niets. 100€ meer betaald dan wat de luchtvaartmaatschappij me zegt, maar uitleg krijg ik ook niet hierover.
Very easy and good to use would give 5 star rating on trust pilot 👍
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Edreams suck money out of your bank account and never send confirmation to correct in boxed and continue to withdraw money in USA dollars or Sterling or euro 💶. Just book a ticket with the airline.
I would have saved thousands of dollars
Please never use the Spanish Robbers
Dear Kelly,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Dear Justas,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
App doesn't work well, probably faulty. Tried to do my check in, doesn't work. It shows that still loading when try to manage my booking. Unfortunately I had to be at my dad funeral and was forced to download this app, doesn't look great.
Dear Cosmin,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Everything worked well thus far but this is still too early to comment.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Don't we get the tickets? I am still waiting… are they arriving?
Dear Anderson,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Good service, the adding of luggage not possible to do on the website.
Please, is it possible that someone from the hotel can come and pick us up at the airport? It would be very nice.
Thanks you 😘
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
It was great and the experience was amazing
And they have cheap tickets to purchase
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Just booked my flights and several things are off here! They took the funds and its still processing no confirmation just a reference number and a generic email stating we may need to wait 24 hours. The worst part is when i went to look up the reference number and saw the passenger details both my husband's and my own birthday were off by a day. I double checked all the information before i submitted it. There's 0 chance i made that mistake. Conveniently enough they have options to pay for customer service to help make flight modifications. So they basically have it where either you pay for the extra support or they will make you pay for the support. Absolutely shameful! Stay away!
Dear magdalys,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I travelled to Conakry for the first time on business and booked for 4 nights for a hotel with eDreams. I arrived at the residence quite late at night and was told they had no confirmation of this booking. The manager took me personally to his office to show me all the bookings for the week and also made me aware that they had never heard of received any bookings from eDreams. They only took booking from Expedia and booking.com. I had to pay over the odds to convince the taxi driver to drive me around the city past midnight to look for somewhere decent to lodge. The following day I asked my brother to contact eDreams to refund my money asap but to my amazement they kept him over the phone for more than 2hrs without any resolve. I returned after my trip to give it ago to get my refunds and it's been close to 7 days without this issue be finally being resolved. The customer service team are rude and will not pass you on to the floor manager and the outsourcing team in India frankly have shown nothing but a lack of respect. I'm making this a legal matter but i would urge anyone considering using this company to try other reputable organizations that offer similar services even if it costs more money.
Dear Charles,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Worst service in the world,to anyone---try do not use any services from this company
Dear Igor,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Their customer service sucks! They literally did not solve your issue but keep pushing you from here to there like kicking a ball! I am done with them! Please book direct from airline instead!
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Why did you cancel without my authorisation my flight that was paid and confirmed!
Dear Yasmina,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lien,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team