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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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My travel detail came pretty Easy and fast. Easy booking with great prices when you are on a budget.
Edreams offers great flight prices which virtually double when essential add ons like baggage and seating is done. I'd give any other airline the same review, as they are all doing it and it is a scam.
Too bad!
I jednom ste mi skinuli novac sa racuna,a nisam kupio nista
Pisao sam vam mejlove,i niko mi nije odgovorio
Dear Ivan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
SCAM!
I booked a trip from Riga to Male 3 years ago which I was suggested by the support team to cancel for a refund due to change of the airline schedule and I never received a refund.
I paid 1900+ euro for nothing! I been emailing and phoning all the time, all they say is that we are still processing the issue! Never trust this company with your long flights - in case of cancellation you will be SCAMED!
I booked Business Class flights through edreams and the process was simple and fast.
It was very easy booking my flight however the 5 digit booking code I received does not work for American, Level or British Airways
Dear Carlos,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I didn't buy edreams prime and the purchase was made on my card
Dear Nicholas,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Booking a flight was like a hurdle race, getting over the items that one didn't need and several times getting a warning about speeding up or the offer would be withdrawn
Dear Nicholas,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I received emails after the booking was confirmed say I need to confirm details which is incorrect. Also my email address in the system can't be changed as it's incorrect and made up by you. I go emails from my bookings but when I try to do other things the email default is incorrect
Dear Wayne,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
So far, you are a number one keep doing the job
This is the first time I book with E dream so so far is good and thanks
Very good experience and no problems with reservation at the hotel
Muy mala reserve un vuelo y no me notificaron que la aerolínea cancelo mi vuelo
Dear Diana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The site easy to use. I found and booked flights at a good price. Confirmation of booking was quick, but I am yet to travel so cannot be sure yet that everything will work out as planned.
Only negative so far is a fair few follow up emails and offers etc.
Exelente muy buen precio su0er jenial demaciado vueno siempre
All nice and easy to make it.
I will recommend to my friends.
Very good web site.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care