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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Efficient and faster. Easier to follow and very convenient
This NY hotel was advertised as costing £263 per night with "free cancellation".
I go through to book the hotel based on this information and price.
However, after making payment the EDreams confirmation shows this is actually false. Only a partial refund is allowed before a certain date AND what is worse there is an additional fee of almost 200 dollars to pay direct to the hotel on top of the £263 per night.
EDreams you are a fraudulant company and unless you honour what is advertised I will be reporting you to the Ombudsman and will ensure you as a company suffer far more than you hope to gain via deception through these underhand antics. Absolute disgrace of a company.
First time use it
Don't have much experience it but overall it's good.
First time user, we will see until the completion of the trip
Experience of booking tickets is good in general.
I would wish though that my country currency would be supported (MYR). As conversion charges kills any benefit that I get due to better prices of prime account.
I was grateful for being able to book a flight for an affordable price at last min.
Obtuve un buen precio en vuelos encontrado opciones de horario y día y pude pagar con el medio de pago que precisaba.
Very straight forward no problem with booking & cheaper than other providers
Seriously, I knew what I wanted to book. I had trouble with the airline website (currency selection) and took a chance with eDreams. The name invites the characterization: eNightmare. I dodged through one upsell after another, trying to avoid, outthink and outsmart every extra benny and add-on hurdle I had to maneuver to get to the actual booking. I emerged drained of money and energy, a state that equals success for eDreams. Will the travel unfold as intended? Experience will offer the truth. Honestly HONESTLY! A straightforward travel website that is easy to navigate, makes sense, and offers a low frustration level seems like it would become an industry giant after this confusing mess.
Dear Trudy,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Im very hapy for the opportunity to bay tickets here and its easy to do..
Utilizar la página fue los más sencillo y fácil de hacer, y encontré muchas promociones muy buenas
Good service and immediate feedback to customer queries as per my friend recommended
Dear Abraham,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
John
Customer Care
It was good for one that didn't know how to make flights on line
German please, German please, German please, German please, German please, German please, German please, German please, German please, German please, German please, German please,
Booking my ticket and hotel was easy with the best deal available in the market.
I am freaked out because I thought I was making a reservation on the Aegean website but it turns out it is some sort of spam site or predatory middleman reservation system, and I do not know if I really have tickets on Emirate or not for a lot of money I do not have to spend for a mistake
Dear Peter,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Alec,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care